| Here is their response to my email about 60-65 price rise 21:26 - Mar 20 with 7321 views | bluejacko |
My letter;
FAO Mr Milne,
So this is the result of your much vaunted season ticket review. I must say that my first reaction was, what genius thought this up?, however on reflection that reaction has turned to anger.
I fail to see how you can attract ANY new customers with a price rise and at the same time driving away fans who are actually on the brink of giving up their season tickets after many years.
As for the concessions age going up, you are punishing fans who due to their age have been season ticket holders in most cases 30 years or more. Is this our reward for sticking with the club and introducing our children and grand children to this once great club?.
If you force supporters like us away, not only will you lose our custom, but also those we bring with us.
For the first time, I really don’t know whether or not I will renew my season ticket and will wait and see if common sense will prevail over this matter. You are risking losing a lot more in revenue than you will ever get by new sales if the number of current season ticket holders who I know and who are undecided on whether or not to renew for next season, decide not to renew due to the price rise and the quality of football on show.
I hope you will reply to this letter with any thing other than a standard brush off!
Yours from a VERY disgruntled fan,
The Response;
Dear Mr Jackson
Thank you for your email, we appreciate all your views and opinions. I can assure you that the views of the fans are important to the Club and are taken into account when we reach important decisions.
The Club were one of the last - if not the last - to switch to producing a new home and away shirt every year rather than every two years. Likewise, Town are also one of the few clubs that has operated a senior citizen band at 60. The decision has been taking this season to increase the concession age category to 65. The qualifying date used by the Club for price bands is August 10, 2017. So if you are aged between 23, and 64 on that date, you will pay an adult price. If you are 65 and above on August 10, you will pay the senior concession price. If you are currently paying a senior concession prices for a season ticket but will be 64 or younger on August 10th, your season ticket for 2017/18 will need to change to an adult ticket. However, the increased cost will be subsidised by 50 per cent. The supporters who fall into this bracket will be contacted directly by the Club.
There is never a good time to increase prices or make pricing adjustments. It is coincidental, that the Club continues to have a difficult time on the field at the same time as it has to consider how to fund next year’s budget.
The facts are the Club’s playing squad spend for the past 3 seasons have continued to rise — 3 seasons ago playing squad spend went up by 17% on the prior season — two seasons ago 7% - and this season it went up a further 8%. Playing squad, coaches & academy costs as a percentage of turnover is now running at 91%. I am pleased to say that all non playing squad costs remained static by saving costs and efficiencies.
To expect the owner to not raise ticket prices when he continues to support an ever increasing playing squad spend is not reasonable. He has set out a clear strategy which is to have careful management of the Club’s annual budget and where that budget is spent along with how the Club is to raise revenue to meet its investment priorities of focusing on the Academy; having a competitive wage structure and careful use of our transfer budget on developing players.
It is regrettable to have the raise prices and the Club has no desire to do so but we have to face economic reality of running a financially sustainable Club if it is going to survive. The owner is doing his bit with the increasing costs and we need the fans to help.
I respect your decision with regards to your view to cancelling your season ticket, but I hope that if you do we will do sufficient on the pitch next season to encourage you once again to commit to returning as a season ticket holder in the near future.
Everyone here at the Club wants nothing more than to see the Club success. We are confident that with continued support of our fans through this difficult period we can realise this ambition.
Thank you for your continued support at this challenging time.
Total nonsense, but what else was I to expect.
[Post edited 20 Mar 2017 22:20]
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| Here is Their response to my email about 60-65 price rise on 22:56 - Mar 20 with 2169 views | north_stand77 |
| Here is Their response to my email about 60-65 price rise on 22:36 - Mar 20 by Guthrum |
How many family members and mates will be tipped into non-renewal for each person caught in this situation?
Grandad facing full price no longer able to take his (now five times more expensive) grandson - we've lost a future supporter as well as a current one. |
Well if I don't renew my ticket, my adult sons won't be renewed either. So that's 2 more empty seats |  | | |
| Here is Their response to my email about 60-65 price rise on 23:08 - Mar 20 with 2148 views | Guthrum |
| Here is Their response to my email about 60-65 price rise on 22:47 - Mar 20 by factual_blue |
If the problem was people abusing the £10 ticket, it would have been easy to deal with those individuals, ie refuse to sell them a £10. They'd be the tenner tickets that don't get used. Weren't all those individuals given the opportunity to mice recently? So the club knows who they are.
It's the sloppy thinking that disappoints most. |
I don't see this supposed abuse of the £10 tickets to be a problem. It's effectively people paying £10 for an empty seat, of which there are a profusion at PR anyway. Young children aren't allowed in the most in-demand areas of the ground (SBRL) so it can't be an issue there. It's hardly denying someone else a seat which would otherwise be sold. |  |
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| Here is Their response to my email about 60-65 price rise on 23:15 - Mar 20 with 2123 views | factual_blue |
| Here is Their response to my email about 60-65 price rise on 23:08 - Mar 20 by Guthrum |
I don't see this supposed abuse of the £10 tickets to be a problem. It's effectively people paying £10 for an empty seat, of which there are a profusion at PR anyway. Young children aren't allowed in the most in-demand areas of the ground (SBRL) so it can't be an issue there. It's hardly denying someone else a seat which would otherwise be sold. |
Next you'll be telling me they're just making stuff up.*
*Phil has asked to point out the club aren't making stuff up.*
*But they are though. |  |
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| Reply to my email about 60-65 price rise on 23:18 - Mar 20 with 2115 views | stonojnr |
| Reply to my email about 60-65 price rise on 21:47 - Mar 20 by Reuser_is_God |
I don't like the 'others are doing it, therefore so are we' fob off.
How about giving our manager a proper playing budget like others do too? |
its almost one of those things you want a right of reply back to, just to ask so how is that working out for mr clever businessman then as the replica kit is on permanent sale pretty much for half the season thesedays, in fact you can still buy both the home and away kit from last season, in all sizes still !!!
and thats before you get to the just because everyone else rips their fans off, doesnt mean we have to copy them part.
oh well I suppose that will be the next PR blunder, whats the betting on a yellow & green away kit. | | | |
| Here is their response to my email about 60-65 price rise on 23:25 - Mar 20 with 2119 views | The_Romford_Blue |
As usual, Milnes attempts to reason with supporters just make me more angry. His choice of wording is just absolute b0llocks.
1) What was that nonsense about the kits?
2) It's coincidental that we play sh1t and you still put the prices up? Coincidence? Why? How about you price season tickets on how we have performed. Therefore, you don't treat us all like mugs.
3) Don't start telling us what reasonable is! Travelling round the country, paying sh1t loads of money for a season ticket, all to watch us be outplayed by 3/4 of the division because we can't financially compete is not reasonable either. Fans not customers.
4) Ooohh he's doing his bit is he? Tremendous. Basically we are fooked then if he thinks this is acceptable.
5) Evans' attitude towards fans has left many feeling like customers. It's left people disillusioned. It's left out loyal fan base thinking 'what's the point?'. If our owner doesn't even try to give us a chance, why should we be expected to pay more and more every year.
Evans out. |  |
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| Reply to my email about 60-65 price rise on 23:31 - Mar 20 with 2098 views | The_Romford_Blue |
| Reply to my email about 60-65 price rise on 21:47 - Mar 20 by Reuser_is_God |
I don't like the 'others are doing it, therefore so are we' fob off.
How about giving our manager a proper playing budget like others do too? |
This
Acting like we are just doing what everyone else does but then in every interview giving it the whole 'oh err but we just can't compete with the likes of {insert 3/4 of division here}' | |
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| Here is their response to my email about 60-65 price rise on 23:52 - Mar 20 with 2057 views | J2BLUE |
| Here is their response to my email about 60-65 price rise on 23:25 - Mar 20 by The_Romford_Blue |
As usual, Milnes attempts to reason with supporters just make me more angry. His choice of wording is just absolute b0llocks.
1) What was that nonsense about the kits?
2) It's coincidental that we play sh1t and you still put the prices up? Coincidence? Why? How about you price season tickets on how we have performed. Therefore, you don't treat us all like mugs.
3) Don't start telling us what reasonable is! Travelling round the country, paying sh1t loads of money for a season ticket, all to watch us be outplayed by 3/4 of the division because we can't financially compete is not reasonable either. Fans not customers.
4) Ooohh he's doing his bit is he? Tremendous. Basically we are fooked then if he thinks this is acceptable.
5) Evans' attitude towards fans has left many feeling like customers. It's left people disillusioned. It's left out loyal fan base thinking 'what's the point?'. If our owner doesn't even try to give us a chance, why should we be expected to pay more and more every year.
Evans out. |
Wait...that wasn't actually a reply from Milne himself was it?!? Surely not? |  |
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| Here is their response to my email about 60-65 price rise on 23:56 - Mar 20 with 2041 views | jeera |
| Here is their response to my email about 60-65 price rise on 23:52 - Mar 20 by J2BLUE |
Wait...that wasn't actually a reply from Milne himself was it?!? Surely not? |
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| Here is their response to my email about 60-65 price rise on 00:27 - Mar 21 with 1989 views | The_Romford_Blue |
| Here is their response to my email about 60-65 price rise on 23:52 - Mar 20 by J2BLUE |
Wait...that wasn't actually a reply from Milne himself was it?!? Surely not? |
Unless I've got it totally wrong, I'm pretty sure it was bud | |
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| Here is their response to my email about 60-65 price rise on 01:40 - Mar 21 with 1959 views | pointofblue |
| Here is their response to my email about 60-65 price rise on 00:27 - Mar 21 by The_Romford_Blue |
Unless I've got it totally wrong, I'm pretty sure it was bud |
I highly doubt Mr. Milne would lower himself to speak to us mere plebs. I'm sure it's written by a lackey, even if it's in Milne's name. | |
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| Here is their response to my email about 60-65 price rise on 01:50 - Mar 21 with 1944 views | The_Romford_Blue |
| Here is their response to my email about 60-65 price rise on 01:40 - Mar 21 by pointofblue |
I highly doubt Mr. Milne would lower himself to speak to us mere plebs. I'm sure it's written by a lackey, even if it's in Milne's name. |
Are you sure?
I'd hope any email addressed to him was replied by.. well.. him.
Obviously it's not the same but during my two spells at Dagenham and Redbridge, any mail sent to the MD/Chairmen was replied by themselves | |
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| Here is their response to my email about 60-65 price rise on 02:04 - Mar 21 with 1930 views | pointofblue |
| Here is their response to my email about 60-65 price rise on 01:50 - Mar 21 by The_Romford_Blue |
Are you sure?
I'd hope any email addressed to him was replied by.. well.. him.
Obviously it's not the same but during my two spells at Dagenham and Redbridge, any mail sent to the MD/Chairmen was replied by themselves |
If it's anything like where I work that email would have been drawn up by the PR department rather than Milne. It would have then been signed off by ME and forwarded to everyone as a standard reply.
Though to think a PR department could draw up something like that is frightening. | |
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| Here is their response to my email about 60-65 price rise on 02:10 - Mar 21 with 1911 views | Freddy |
| Here is their response to my email about 60-65 price rise on 02:04 - Mar 21 by pointofblue |
If it's anything like where I work that email would have been drawn up by the PR department rather than Milne. It would have then been signed off by ME and forwarded to everyone as a standard reply.
Though to think a PR department could draw up something like that is frightening. |
Cant believe that anyone thought that Milne personally relies to all the letters he gets, they are all picked up by his pa and routed thru to their media or PR dept to reply to and then given to him to sign off.
Ask anyone who you know who works at any football club, that's how it works | | | |
| Here is their response to my email about 60-65 price rise on 02:24 - Mar 21 with 1905 views | The_Romford_Blue |
| Here is their response to my email about 60-65 price rise on 02:10 - Mar 21 by Freddy |
Cant believe that anyone thought that Milne personally relies to all the letters he gets, they are all picked up by his pa and routed thru to their media or PR dept to reply to and then given to him to sign off.
Ask anyone who you know who works at any football club, that's how it works |
As I said, that's not how it worked at Dagenham and Redbridge
Albeit they were league 2 at the time. Still more professional than our shambles of a hierarchy | |
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| Here is their response to my email about 60-65 price rise on 02:41 - Mar 21 with 1904 views | Guthrum |
| Here is their response to my email about 60-65 price rise on 01:40 - Mar 21 by pointofblue |
I highly doubt Mr. Milne would lower himself to speak to us mere plebs. I'm sure it's written by a lackey, even if it's in Milne's name. |
That's actually unfair to Milne, who is quite prepared to meet and talk to fans face-to-face, not just in a formal setting. Before the Bristol away game he was in the pub chatting with members of the South West supporters group, very approachable. He'd done the same last season, too. | |
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| Here is their response to my email about 60-65 price rise on 05:44 - Mar 21 with 1871 views | bluejacko |
| Here is their response to my email about 60-65 price rise on 23:52 - Mar 20 by J2BLUE |
Wait...that wasn't actually a reply from Milne himself was it?!? Surely not? |
thanks for your support guy's,if they do read these forums it should open their eye's.
The reply was not headed by Milne it was a person named Gemma!
It is not just my tkt they stand to lose if i dont go neither does my grandson,if they lose him any future children will be lost as well! [Post edited 21 Mar 2017 6:00]
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| Here is their response to my email about 60-65 price rise on 05:48 - Mar 21 with 1867 views | Benters |
Nice of him to to tell you about the shirts though ! |  |
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| Reply to my email about 60-65 price rise on 07:37 - Mar 21 with 1779 views | textbackup |
| Reply to my email about 60-65 price rise on 21:47 - Mar 20 by Reuser_is_God |
I don't like the 'others are doing it, therefore so are we' fob off.
How about giving our manager a proper playing budget like others do too? |
Or sacking a manager when he clearly can no longer get the players preforming |  |
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| Reply to my email about 60-65 price rise on 08:09 - Mar 21 with 1725 views | Dennyx4 |
| Reply to my email about 60-65 price rise on 07:37 - Mar 21 by textbackup |
Or sacking a manager when he clearly can no longer get the players preforming |
That is the problem with Evans though, he needed to back or sack McCarthy in January and ended up doing neither, because it would cost him money.
The reason we are in this mess is purely down to Evans decisions or lack of. |  | | |
| Reply to my email about 60-65 price rise on 08:25 - Mar 21 with 1699 views | textbackup |
| Reply to my email about 60-65 price rise on 08:09 - Mar 21 by Dennyx4 |
That is the problem with Evans though, he needed to back or sack McCarthy in January and ended up doing neither, because it would cost him money.
The reason we are in this mess is purely down to Evans decisions or lack of. |
Agree completely. I do however blame MM too for the footballing side of things | |
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| Reply to my email about 60-65 price rise on 08:30 - Mar 21 with 1688 views | Dennyx4 |
| Reply to my email about 60-65 price rise on 08:25 - Mar 21 by textbackup |
Agree completely. I do however blame MM too for the footballing side of things |
Don't disagree, it is going to be a tense last few games.
The players will need our support to get over the line, but the club seems to be doing all it can to antagonize the supporters. | | | |
| Here is their response to my email about 60-65 price rise on 08:46 - Mar 21 with 1658 views | thebooks |
| Here is their response to my email about 60-65 price rise on 02:04 - Mar 21 by pointofblue |
If it's anything like where I work that email would have been drawn up by the PR department rather than Milne. It would have then been signed off by ME and forwarded to everyone as a standard reply.
Though to think a PR department could draw up something like that is frightening. |
In typical ME underinvestment style, the marcomms manager position was advertised at £23k a couple of years back. Go figure. |  | | |
| Reply to my email about 60-65 price rise on 08:46 - Mar 21 with 1653 views | BorisOrTrevor |
| Reply to my email about 60-65 price rise on 08:30 - Mar 21 by Dennyx4 |
Don't disagree, it is going to be a tense last few games.
The players will need our support to get over the line, but the club seems to be doing all it can to antagonize the supporters. |
Yet again the basic running of this club is called in to question, would appear the Marketing department is not up to scratch either.
From top to bottom it is poor. I wonder what Sir Alex Ferguson would say, or Brian Clough (before the drink took hold), or Sir Bobby. This is part of my issue with Mick who is supposed to be this balanced all around Manager, a decent guy. Why has he no input? I tell you why, because he is just a front who is only here for the short term and an inflated salary to keep us in same spot on no money whilst stringing the fans along. He isn't trying to build a club he is just milking us/Evans for a retirement pot so it seems they are all playing the same game. This is why you get the statements fromMilne, Berra et al. This is why the club is going down without a significant change in attitudes. [Post edited 21 Mar 2017 8:47]
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| Here is Their response to my email about 60-65 price rise on 08:49 - Mar 21 with 1641 views | Reuser_is_God |
| Here is Their response to my email about 60-65 price rise on 22:37 - Mar 20 by Pinewoodblue |
Just winning a cup gsme now and again would bringing in just as much. Playing attractive football would no doubt lead to more televised gsmes and bring in a lot more. |
Yeah but why do that when you have so many customers who will just blindly renew anyway? |  |
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| Here is their response to my email about 60-65 price rise on 08:54 - Mar 21 with 1635 views | Reuser_is_God |
| Here is their response to my email about 60-65 price rise on 05:44 - Mar 21 by bluejacko |
thanks for your support guy's,if they do read these forums it should open their eye's.
The reply was not headed by Milne it was a person named Gemma!
It is not just my tkt they stand to lose if i dont go neither does my grandson,if they lose him any future children will be lost as well! [Post edited 21 Mar 2017 6:00]
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If they have any awareness of of the current mood amongst fans then surely they'll revise prices?
Although saying that, if they had any awareness they wouldn't have made the changes they did in the first place. | |
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