Clegg told TWTD: “We are guided by Football League regulations on these matters and the terms and conditions to cover this eventuality are printed on the back of a ticket.”
The Blues chief executive has sympathy for both supporters and the club staff who worked on the pitch: “It’s disappointing but at the end of the day the decision was taken by the referee and it was a decision which was outside our control.
“I feel sorry for all the people there, especially the fans who have travelled some distance to get to Portman Road today, and I feel sorry for the groundstaff, who worked through the night last night and have been working on that pitch since Wednesday when the bubble went up.
“We need to recognise that it was an extreme situation last night for the temperature to have dropped so low.
“I was walking around the pitch yesterday and it was soft. We experienced some extreme temperatures and that was recognised by those that worked on the pitch through the night and appropriate measures were taken.”
Both managers agreed that the surface was playable when the bubble was removed an hour or so before kick-off but once open to sub-zero temperatures, areas of the pitch began to harden up.
Clegg added: “The sun was on part of the pitch but not on the whole pitch, that's the way Portman Road is constructed, and out of the sun it was cold.
“Every area of the pitch is different, holds moisture in a different way and is affected by many things - how much direct heat they get and how much sun.
“I went down to the pitch and had a look at it after the referee had taken the players off and it was hard down the Britannia touchline.”
He says particular areas are more problematic than others: “We have a challenge in the south-east corner, the corner between the Cobbold and the South Stand, and the south-west corner, the corner between the Britannia and the South Stand, because they are the areas of the ground which get very little natural light and are the worst affected.”
Town held a ticketing trial at the Boro game with prices reduced by 25% and Clegg isn’t ruling out further similar initiatives later in the season: “I’m not going to rush into any knee-jerk reactions. Certainly the numbers today were under 20,000, but were close to it.
“I need to look at it against everything that has to be taken into account, not least the wins against West Ham and Coventry, and the impact they would have had on the gate, and the fact that there may have been some people who decided they weren’t going to come because of the weather conditions.
“I need to look at all the factors before coming to any view as to what may or may not be read into the outcome of the ticket promotion. We’ll see where we get to on that next week. It needs to be considered properly and appropriately in the fullness of time taking into account all the facts.”
Shambles. If we know the ins and outs of the ground did we offer such helpful advice to the referee. From 12 onwards it was only going to get colder..no heater means it will freeze. Any self respecting Meerkat will tell you that Simples ! Why did the bubble only go up on Wednesday it was cold by then and the forecast was colder.Terra firma takes time to warm up. Our groundsman says yes...yes to the pitch being playable and yes to the ref being right to call it off. Is he up to the job.......(yes ???) Simple fact is we have nation wide cold weather and one game abandoned...ITFC and the FL have questions to answer.
Blah, blah, blah, blah! Sorry Clegg, not good enough. Don't want to hear your long winded, pompus excuses. Will not be returning to Portman Road for some time. It appears I have two choices: pay more to come to the re-arranged game (if I can make a mid-week game) or not come at all and pay a full price ticket for 37 minutes of football (5 minutes of which saw the Ref faffing about)! Some choice.
I can support through radio and tv i can follow my team, but I will not buy another ticket after how I feel about today, most of us work for the money that we give to this club and I feel robbed, £20 is alot of money to me and I will not pay the extra to watch the next middlesbrough game, I will not buy another ticket from my club again I feel ashamed to say this but I can not afford to throw money down a drain
I suspect Mr Clegg may be being economical with the truth here.
Operative word in the quote is "guided"
It wouldn't surprise me if the football league says if a match is abandon then tickets have to at least attract a 50% discount and therefore I suspect this is a minimum discount and nothing prevents ITFC from applying a 100% discount. Supporters have paid to watch 90 minutes football.
@sitfcb - I cant make the re-arranged game if its midweek! I paid for my ticket and i have nothing now. Why cant i have half price off a ticket to a game i CAN go to? I might be an idiot now, but i wont be the idiot when i tell the club they can stick their £31 up their @rse the next Saturday i get off work. Your the idiot for standing behind such a clown whose laughing his way to the bank with your money!
Clegg did say in two different interviews that they would look next week, away from the initial reaction and disappointment, at delivering additional 'compensation' beyond the FL regulations, so lets wait until next week before we hang him.....
The football league rules may say that but it is just genuine good customer service.
If you want to run the club like a business, then run it like a business. If you buy a service (in this case to watch the match) and it doesn't satisfactory needs, you ensure that customers comes back by offering them an initiative.
Sort it out!
I would like to know how many fans would sign a petition for it to be free admission for people who bought tickets, for the rescheduled game...
And in the Ground Regulations ( http://www.itfc.co.uk/page/TermsAndConditionsDetail/0,,10272~1024967,00.html ) it says: 5 In the event of the postponement or abandonment of the Match, refunds (if any) will be made in accordance with the Club's Customer Charter. The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, such as (but not limited to) loss of enjoyment or travel costs.
Campag_velocet excatly spot on there is no were is the football league regulations that it states this about league games. (does about play off and cup). So find it remarkable he is trying to blame the League when it is totally up to the club just show how little he knows that he doesn't even know the correct rules and regulations
The F.A.’s policies in relation to F.A. Cup matches and F.A.-organised events are set out below. Further to my earlier post this is the official line from the FA. Now I dont know whether these apply to Football League matches or just FA cup ties.
"Match postponed after spectators admitted to ground, but before kick-off: free admission to any re-arranged game or tickets holders may apply for a full refund.
Match abandoned after kick-off : free admission to any re-arranged game or ticket-holders may apply for a 50% refund"
Campeg_velocet excellent research! And exactly correct. Also wonder about the match day programme I bought and the golden gamble tickets !
What this again shows is that Clegg is a complete cretin and he will destroy this great Football Club. The club could do whatever they want in this case, and maybe they will do more but that will only be done by fans pressure. They should have just offered free admission straight away or a free ticket to another match if people cannot make the re arranged date.
I fear for ITFC as long as this man is in charge as he has shown repeatedly he is totally incompetent ans totally out of touch with the supporters.
Evans cannot be stupid as he is a successful businessman but surely he can see what is happening here!
Today is a MAJOR setback for future attendences at PR. If you have a season ticket you're relatively sorted for the Boro re-match (apart from being out of pocket for travel expenses today). However the casual fan, that guy who decided to go today on the back of the ticket price promotion, that guy that as a priority we MUST get back to Portman Road, is being told he won't get a refund for 38 minutes of football. To add insult to unjury he can come to the re-arranged fixture at 50% off!? What is the club thinking...