Town have released details of ticketing for the two play-off matches against West Ham. The Blues face the Hammers at home next Saturday (KO 12.15pm) and away on the following Tuesday (KO 7.45pm).
Tickets will be sold one per customer and the priority scheme will be strictly adhered to.
Home Leg
Telephone sales for the home leg will be via a new telephone number 0870 444 1062. Because of the very short time from the commencement of sales to the possible home leg tie, the Club is employing additional operators to ensure you are able to purchase tickets for this match. All home tickets purchased by telephone will be subject to a £1 per ticket transaction charge.
Customers who have registered for online sales will be able to purchase their reserved seat from the Club Websales site. This will be available until Wednesday and the tickets posted out.
Because we may have to release 15% of the stadium to the Away club, some season ticket holders will not be able to purchase their seat.
They will be able to purchase any available seats. If they normally receive prepaid tickets these will not be sent and no payment will be taken. These supporters will need to purchase using the priority sales system described below. The blocks most likely to be affected are Cobbold blocks A and B, and block 6 of the Greene King Stand lower tier.
The home match sales will be carried out as for a cup match. All season ticket holders who prepay for their tickets will automatically receive them subject to the Club being able to take a payment from their registered card.
If we are unable to take payment for any reason eg you have not responded to our letter regarding expiry date, you have changed your card and not informed us, you have insufficient funds etc we will not have time to contact you before the match.
Other sales for the home leg will be as follows. All times assume that we may be playing the home leg on Friday 14th May. If we are playing on the Saturday or later we will extend certain sales periods:
Monday 10th May
Gold Club by telephone 9.00am to 8.00pm call 0870 4441062
Gold Club — personal callers. 9.00am to 8.00pm from the main Ticket Office on Constantine Road.
Tuesday 11th May
Season Ticket Holders by telephone 9.00am to 8.00pm call 0870 4441062
Season Ticket Holders — personal callers. 9.00am to 8.00pm from the main Ticket Office on Constantine Road.
Wednesday 12th May
Silver Club members by telephone 9.00am to 3.00pm call 0870 4441062. This time will be extended by 24 hours if the home leg is on Saturday or later.
Silver Club Members — personal callers. 9.00am to 8.00pm from the main Ticket Office on Constantine Road.
Thursday 13th May
ITFC customers. You must be on the Club's database to purchase a ticket. All tickets from this point will be by personal caller from the main Ticket Office on Constantine Road.
Away Leg
Away Match Passport Holders will automatically be sent their tickets.
Debenture holders should apply through the direct line given to them with their renewal packs or the email address they will have previously used.
Tickets for the away leg will be sold from the main Ticket Office on Constantine Road only, from 2.00pm to 8.00pm. The telephone number for away ticket sales is 01473 400555. As for home tickets we will switch to personal callers only after Wednesday. Priority for ticket sales is as follows:
Monday 10th May 2pm to 8pm
Gold Club Telephone 01473 400555 and personal callers
Tuesday 11th May 2pm to 8pm
Season Ticket Holders Telephone 01473 400555 and personal callers
Wednesday 12th May 2pm to 8pm
Silver Club Telephone 01473 400555 and personal callers
Thursday 13th May 2pm to 8pm
General sale to ITFC customers (Must be on the Club database, personal callers only
Friday 14th May 2pm to 8pm
General sale to ITFC customers (Must be on the Club database) personal callers only