| IFollow apology ... hmmm 18:43 - Aug 30 with 1977 views | Blue_badge |
I've just received the apology email following the IFollow service outage on Saturday.
Addressed to "Dear Steve".
My name is not, and has never been, Steve.
It's good to know they can get the basics right! |  | | |  |
| IFollow apology ... hmmm on 19:11 - Aug 30 with 1915 views | Burwell_Blue |
What issue are you actually having? |  | | |
| IFollow apology ... hmmm on 19:20 - Aug 30 with 1893 views | Illinoisblue |
service outage? |  |
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| IFollow apology ... hmmm on 19:52 - Aug 30 with 1849 views | Blue_badge |
| IFollow apology ... hmmm on 19:20 - Aug 30 by Illinoisblue |
service outage? |
Re the radio service:
"The EFL’s iFollow service experienced a short outage shortly after the commencement of Saturday afternoon’s 3pm games.
This affected commentary on Club services across the network and was as a result of a hardware issue"
And my name is still not Steve ... | | | |
| IFollow apology ... hmmm on 20:27 - Aug 30 with 1807 views | Pinewoodblue |
| IFollow apology ... hmmm on 19:52 - Aug 30 by Blue_badge |
Re the radio service:
"The EFL’s iFollow service experienced a short outage shortly after the commencement of Saturday afternoon’s 3pm games.
This affected commentary on Club services across the network and was as a result of a hardware issue"
And my name is still not Steve ... |
Guess they dealt with Steve's complaint before yours, liked it and decided your complaint was similar so same response would be OK. |  |
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| IFollow apology ... hmmm on 21:28 - Aug 30 with 1747 views | Illinoisblue |
| IFollow apology ... hmmm on 19:52 - Aug 30 by Blue_badge |
Re the radio service:
"The EFL’s iFollow service experienced a short outage shortly after the commencement of Saturday afternoon’s 3pm games.
This affected commentary on Club services across the network and was as a result of a hardware issue"
And my name is still not Steve ... |
aha. the commentary has never worked for me yet; have to make do with crowd noise and dodgy camera work | |
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| IFollow apology ... hmmm on 21:44 - Aug 30 with 1723 views | ellerblue |
I had the same E mail addressed to Jerry, bloody hell i know i live in Germany but my name is Grahame 😀😀😂😂 |  |
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| IFollow apology ... hmmm on 22:12 - Aug 30 with 1682 views | Bent_double |
Love this bit:
The iFollow technical team were alerted immediately, identified the specific nature of the problem and resolved it within six minutes.
Bollux was it 6 minutes, more like 60. |  |
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| IFollow apology ... hmmm on 23:21 - Aug 30 with 1614 views | Burwell_Blue |
| IFollow apology ... hmmm on 22:12 - Aug 30 by Bent_double |
Love this bit:
The iFollow technical team were alerted immediately, identified the specific nature of the problem and resolved it within six minutes.
Bollux was it 6 minutes, more like 60. |
So the Radio Suffolk feed was down for a short time on sat. The video feed was up, so the problem could have been on the feed coming into ifollow from the radio station. | | | |
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