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Consumer advice 13:49 - Nov 11 with 2342 viewsJon_456

I bought a jumper online in the sale earlier in the week but it looks/fits slightly different to the image so I want to return it.

The website states they will accept returns within 14 days, however their returns form states that they cannot refund items which were bought in a sale or when a discount code was used and will only offer exchanges.

Can they legally refuse to offer a refund when their website doesn't state that?
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Consumer advice on 14:00 - Nov 11 with 2306 viewsLord_Lucan

I believe they have to refund you - but that isn't 100% definite info.

If you got it via Amazon just advise them that you will report them as they will be sh1t scared of Amazon. If anyone gets more than 1% returns on Amazon they will get kicked off for Christmas sales.

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Consumer advice on 14:46 - Nov 11 with 2265 viewshomer_123

Unless it's faulty, there is no legal obligation.

Distance selling regs might be the only way you could return but be prepared for stocking fee cost.

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Consumer advice on 14:48 - Nov 11 with 2264 viewsFrowsyArmLarry

My consumer advice is don’t buy a jumper without trying it on.
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Consumer advice on 14:59 - Nov 11 with 2253 viewsjeera

How different is the item exactly? It has to fit the description or of course you're entitled to a full refund. Unquestionably.

Look at Sales of Goods Act.

Consumer Rights.

Missrepresentation Act, that kind of thing to get some idea.

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Consumer advice on 15:09 - Nov 11 with 2247 viewsGuthrum

Simmer very gently for a long while.

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Consumer advice on 16:12 - Nov 11 with 2206 viewsfactual_blue

Consumer advice on 15:09 - Nov 11 by Guthrum

Simmer very gently for a long while.


This is about what to do with a jumper, not what to do with boris.

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Consumer advice on 16:53 - Nov 11 with 2166 viewsCBBlue

Quote the Distance Selling Regs at them, pretty certain they have to refund you whether it's in the Sale or not. As far as I'm aware it's only personalised/customised items (impossible for the retailer to sell on to someone else) that are exempt from the DSR's.

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Consumer advice on 17:12 - Nov 11 with 2149 viewsgordon

This has happened to me loads of times. Eventually I lost my rag with, um, Zara, and shouted: 'If you try and put my cash on a store cardigan I'm emailing Martin Lewis at Moneybox you shysters!'

Hope that helps.
[Post edited 11 Nov 2017 17:13]
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