Consumer advice 13:49 - Nov 11 with 2342 views | Jon_456 | I bought a jumper online in the sale earlier in the week but it looks/fits slightly different to the image so I want to return it. The website states they will accept returns within 14 days, however their returns form states that they cannot refund items which were bought in a sale or when a discount code was used and will only offer exchanges. Can they legally refuse to offer a refund when their website doesn't state that? | | | | |
Consumer advice on 14:00 - Nov 11 with 2306 views | Lord_Lucan | I believe they have to refund you - but that isn't 100% definite info. If you got it via Amazon just advise them that you will report them as they will be sh1t scared of Amazon. If anyone gets more than 1% returns on Amazon they will get kicked off for Christmas sales. | |
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Consumer advice on 14:46 - Nov 11 with 2265 views | homer_123 | Unless it's faulty, there is no legal obligation. Distance selling regs might be the only way you could return but be prepared for stocking fee cost. | |
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Consumer advice on 14:48 - Nov 11 with 2264 views | FrowsyArmLarry | My consumer advice is don’t buy a jumper without trying it on. | | | |
Consumer advice on 14:59 - Nov 11 with 2253 views | jeera | How different is the item exactly? It has to fit the description or of course you're entitled to a full refund. Unquestionably. Look at Sales of Goods Act. Consumer Rights. Missrepresentation Act, that kind of thing to get some idea. | |
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Consumer advice on 15:09 - Nov 11 with 2247 views | Guthrum | Simmer very gently for a long while. | |
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Consumer advice on 16:12 - Nov 11 with 2206 views | factual_blue |
Consumer advice on 15:09 - Nov 11 by Guthrum | Simmer very gently for a long while. |
This is about what to do with a jumper, not what to do with boris. | |
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Consumer advice on 16:53 - Nov 11 with 2166 views | CBBlue | Quote the Distance Selling Regs at them, pretty certain they have to refund you whether it's in the Sale or not. As far as I'm aware it's only personalised/customised items (impossible for the retailer to sell on to someone else) that are exempt from the DSR's. | |
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Consumer advice on 17:12 - Nov 11 with 2149 views | gordon | This has happened to me loads of times. Eventually I lost my rag with, um, Zara, and shouted: 'If you try and put my cash on a store cardigan I'm emailing Martin Lewis at Moneybox you shysters!' Hope that helps. [Post edited 11 Nov 2017 17:13]
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