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"When I get a new player, we do tests about his character and personality because it is very important to find out about the things he loves to do on and off the pitch.
"It is important to have face-to-face meetings, so when the players have things on their mind we talk. It is important to have a good relationship with your players. If they like you and love you - and the other way around - you will be successful.
"When you get into their brains, sometimes they run more for you. If they like the manager, they will try to do more for you."