Forum | Computer question by noggin

Do you think Pert is key to all of this?

Computer question on 17:45 - Apr 13 with 1040 views

factual_blue

Tell her she shouldn't be wasting her time and your bandwidth by gaming online. Smash her computer and join the Amish.

Sorted.

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Computer question on 18:09 - Apr 13 with 989 views

BLUEBEAT

Hello.

Are you talking about the thing shown below?

I moved into a house 4 months ago and this is in a cupboard under the stairs.

I plugged my modem into it and that works but have no idea exactly what it is.

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W or W

Computer question on 18:11 - Apr 13 with 986 views

Ewan_Oozami

Computer question on 18:09 - Apr 13 by BLUEBEAT
Hello. Are you talking about the thing shown below? I moved into a house 4 months ago and this is in a cupboard under the stairs. I plugged my modem into it and that works but have no idea exactly what it is.

It's a fibre to the premises terminating box...

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Computer question on 18:29 - Apr 13 with 956 views

Sarge

Have you considered a token ring Ethernet LAN configuration with a 1.5mb fibre optic T1 line?

Computer question on 18:32 - Apr 13 with 945 views

Swansea_Blue

Turn it off and then on again?

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Computer question on 18:39 - Apr 13 with 930 views

Swansea_Blue

If she can connect straight to the modem, it’d be better for her. If she’d be connecting to a device that accessed the modem via wifi, I don’t see how that would help (maybe a tad). She could test the speed to see what she’s getting on her PC via wifi. I get about 30-35 mbps on wifi from a 50 mbps line, and it’s just about ok for online gaming but not ideal.

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Do you think Pert is key to all of this?

Computer question on 19:06 - Apr 13 with 902 views

DanTheMan

Computer question on 18:39 - Apr 13 by Swansea_Blue
If she can connect straight to the modem, it’d be better for her. If she’d be connecting to a device that accessed the modem via wifi, I don’t see how that would help (maybe a tad). She could test the speed to see what she’s getting on her PC via wifi. I get about 30-35 mbps on wifi from a 50 mbps line, and it’s just about ok for online gaming but not ideal.

Also worth mentioning here that was well as pure download speeds, a lot of games will rely on low latency which is more to do with how long the communication takes between the PC and whatever other server / computer it's talking to. Because of this, even if you could download at 1GB a second, if you had high latency then you still wouldn't be able to play games online that easily.

As others have suggested, could try an ethernet connection to either the router or whatever is the closest mesh device. I've never had a mesh so can't really advise too much on that front.

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FM Parallel Game Week 1 (Fulham) - Available Team

Computer question on 19:11 - Apr 13 with 892 views

TresBonne

Yeah, if you can, it'll help is the simple answer.

Computer question on 19:57 - Apr 13 with 850 views

Thanks guys, unfortunately it hasn't helped. According to the online self test, we are currently getting Download 158 mbps, Upload 21 mbps and Ping 11 ms. Is that sufficient for her to play Roblox and me to stream Netflix?

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Computer question on 20:35 - Apr 13 with 816 views

mutters

Computer question on 19:57 - Apr 13 by noggin
Thanks guys, unfortunately it hasn't helped. According to the online self test, we are currently getting Download 158 mbps, Upload 21 mbps and Ping 11 ms. Is that sufficient for her to play Roblox and me to stream Netflix?

God yes, should be more than enough

Roblox is not that internet intensive. Just for comparison I have 150MB download speed, which is more often than not around 100MB. There can be a film being watched, Roblox being played, StarCraft 2 being played (which is much more of a pull due to the speed of the game), music being streamed to multiple rooms and multiple mobiles accessing the internet all at the same time without any real issues.

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Computer question on 20:47 - Apr 13 with 800 views

Computer question on 20:35 - Apr 13 by mutters

OK thanks. Looks like I need someone to look at the computer then.

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Computer question on 21:15 - Apr 13 with 780 views

mutters

Computer question on 20:47 - Apr 13 by noggin
OK thanks. Looks like I need someone to look at the computer then.

Maybe difficult to diagnose without having it in front of me. If you know how can you connect to your router and see what devices are connected to it? A friend many years ago was having similar issues and it turned out that the neighbours were using their wifi!! His other half kindly let them use it whilst they were having some building works or a few weeks and apparently they just kept using it. For over three years!!

Another tip. Every now and then change your WiFi password!

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Computer question on 21:21 - Apr 13 with 776 views

factual_blue

Computer question on 20:47 - Apr 13 by noggin
OK thanks. Looks like I need someone to look at the computer then.

I'll be happy to come and look at it. I charge £75 per hour (calculated from when I leave my house until I get back there), plus travel, food and accommodation costs.

For that I will quite literally look at it.

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Computer question on 09:41 - Apr 14 with 593 views

Computer question on 21:15 - Apr 13 by mutters

Cheers. I've just found out that after connecting the mesh nodes, I was supposed to disconnect the main modem from the wifi network so that only the mesh units are transmitting. That probably isn't the issue but we'll see when she comes home.

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Computer question on 12:08 - Apr 14 with 537 views

WeWereZombies

Computer question on 18:09 - Apr 13 by BLUEBEAT
Hello. Are you talking about the thing shown below? I moved into a house 4 months ago and this is in a cupboard under the stairs. I plugged my modem into it and that works but have no idea exactly what it is.

Isn't that just a small storage heater? Just goes to show the level of computerisation there is in even the most mundane domestic appliances these days if you can get a modem working off it...

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Cook's matches

Computer question on 12:11 - Apr 14 with 534 views

Computer question on 19:57 - Apr 13 by noggin
Thanks guys, unfortunately it hasn't helped. According to the online self test, we are currently getting Download 158 mbps, Upload 21 mbps and Ping 11 ms. Is that sufficient for her to play Roblox and me to stream Netflix?

Have you considered ethernet over power. We use that at home for the teen when he is gaming and works perfectly as it is a wired connection from the router. A starter set will set you back around £30. Having been around tech for 40 years it is the cleanest solution I have come across :)

Computer question on 12:37 - Apr 14 with 494 views

farkenhell

Computer question on 21:21 - Apr 13 by factual_blue
I'll be happy to come and look at it. I charge £75 per hour (calculated from when I leave my house until I get back there), plus travel, food and accommodation costs. For that I will quite literally look at it.

You're obviously just an amateur. A professional would look at it, inhale sharply, shake his head vigorously, then say "gonna cost yer".

Computer question on 12:59 - Apr 14 with 473 views

longtimefan

Computer question on 12:11 - Apr 14 by vilanovablue
Have you considered ethernet over power. We use that at home for the teen when he is gaming and works perfectly as it is a wired connection from the router. A starter set will set you back around £30. Having been around tech for 40 years it is the cleanest solution I have come across :)

Seconded, but not to be confused with a Power over Ethernet capable switch. The Ethernet over Power devices are usually referred to as Powerline Ethernet Adapters.

Computer question on 13:02 - Apr 14 with 469 views

Computer question on 12:59 - Apr 14 by longtimefan
Seconded, but not to be confused with a Power over Ethernet capable switch. The Ethernet over Power devices are usually referred to as Powerline Ethernet Adapters.

Thanks for adding powerline, I had a bit of brain freeze earlier :)

Computer question on 14:28 - Apr 14 with 431 views

Computer question on 12:11 - Apr 14 by vilanovablue
Have you considered ethernet over power. We use that at home for the teen when he is gaming and works perfectly as it is a wired connection from the router. A starter set will set you back around £30. Having been around tech for 40 years it is the cleanest solution I have come across :)

Interesting, thanks. Is it as simple as it sounds, ie, plug and play?

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Computer question on 14:46 - Apr 14 with 407 views

Computer question on 14:28 - Apr 14 by noggin
Interesting, thanks. Is it as simple as it sounds, ie, plug and play?

It really is that simple, https://www.amazon.co.uk/TL-PA4010PKIT-Passthrough-Powerline-Configuration-Requi

This is what we have and I use daily for work video calls, interviews and stuff. Never had any issues with it all. It is very much set and forget.

Computer question on 14:47 - Apr 14 with 405 views

Computer question on 14:46 - Apr 14 by vilanovablue
It really is that simple, https://www.amazon.co.uk/TL-PA4010PKIT-Passthrough-Powerline-Configuration-Requi This is what we have and I use daily for work video calls, interviews and stuff. Never had any issues with it all. It is very much set and forget.

Kids can't complain about the wi-fi being rubbish ever again. They will still get lagging but it won't be your internet connection it'll be the servers the games are hosted on getting bogged down. NB kids will never understand this!

Computer question on 15:03 - Apr 14 with 384 views

Computer question on 14:47 - Apr 14 by vilanovablue
Kids can't complain about the wi-fi being rubbish ever again. They will still get lagging but it won't be your internet connection it'll be the servers the games are hosted on getting bogged down. NB kids will never understand this!

Thanks, appreciate your help. Sounds like it might be the answer.

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