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First Direct bank 08:27 - Apr 30 with 642 viewsRadlett_blue

I'm thinking of changing banks & First Direct generally get good reviews and ratings. Have any helpful TWTDers had experiences of them, good or bad?
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First Direct bank on 08:42 - Apr 30 with 613 viewsBanksterDebtSlave

Has to be Coutts every time!

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First Direct bank on 08:57 - Apr 30 with 589 viewssticklegs

Been with them for 25 years and in this age of woeful customer service, it's probably one of the few companies I'd recommend.
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First Direct bank on 08:59 - Apr 30 with 582 viewsAtmosphere

I have been with First Direct for over 20 years. Great customer service without the bulls***
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First Direct bank on 09:08 - Apr 30 with 571 viewsMookamoo

Yes would recommend. Been with them since before the internets. They just got the idea of tech banking really quickly and are good at it.

Fraud department picked up on my partners card getting stolen before we even noticed and they sorted it without a fuss.
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First Direct bank on 09:15 - Apr 30 with 564 viewsBent_double

Been with them for over 15 years and very happy - they never bother me with unwanted sales calls or other marketing, current account is free, telephone banking always prompt and efficient if needed.

The only negative that I can come up with is that since my local (HSBC) branch went digital a few months ago, I can no longer pay cash into my account using their machines, so was advised to use the Post Office instead! Not a problem if you don't use or pay cash in, of course.

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First Direct bank on 09:36 - Apr 30 with 538 viewsmutters

Very good bank, have been using them for year. Offer free 250 od, just launched a reg saver at 3.5% and everytime I need to speak to them they pick up the phone quickly.

They also often offer 150 free cash of you move your direct debits/switching service. Not sure if it's on all the time but it does often appear in MSE regular email.

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First Direct bank on 10:20 - Apr 30 with 509 viewsN2_Blue

I think they are pretty good compared to other banks I've dealt with. Changed bank 10 years ago to FD and never had any issue and customer service is generally very good.

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First Direct bank on 10:25 - Apr 30 with 500 viewsRadlett_blue

Thanks, everyone. They seem to get the thumbs up for customer service.
Is their app any good?
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First Direct bank on 10:34 - Apr 30 with 487 viewsPiercingBlue

First Direct bank on 10:25 - Apr 30 by Radlett_blue

Thanks, everyone. They seem to get the thumbs up for customer service.
Is their app any good?


Excellent bank and the app is easy to use
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First Direct bank on 12:42 - Apr 30 with 406 viewsBlueForYou

Have been with First Direct for 30 years! Would never bank with anyone else. You won't find a better or more helpful bank anywhere. Thoroughly recommend.
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First Direct bank on 12:50 - Apr 30 with 391 viewsGavTWTD

Been with them over 20 years and not a single complaint over that time. Branches at HSBC of course if you need counter service.

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First Direct bank on 18:14 - Apr 30 with 311 viewsfactual_blue

Absolutely top-notch.

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First Direct bank on 18:47 - Apr 30 with 293 viewsOldsmoker

Fantastic endorsements from all of you.

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