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Top Charters Town
Top Charters Town
Tuesday, 15th Mar 2011 15:54

Town’s customer charter has been ranked the best in the Championship by the Football Supporters’ Federation. The Blues’ charter, which can be found here, scored 32 out of 35 in a survey.

Each charter was given a 0-5 rating in seven categories: accessibility, timeliness, quality, clarity of complaints procedure, appeals process and supplying the contact details for the league as well as the Independent Football Ombudsman. The Blues dropped two marks on accessibility and one on the quality of their charter.

Town’s ticket office and call centre manager John Ford, who wrote Town’s charter, was pleased with the result: “Independent assessment of our customer charter confirms we cover all the points expected by football supporters and it is reassuring to know that we’re largely getting it right.”

Chief executive Simon Clegg added: “As a club, we always aim to interact with our supporters at many levels in an efficient and friendly manner and this external assessment of our efforts is greatly appreciated.

“I regularly meet with the chairman and members of the Supporters Group Forum and it's encouraging to know that others outside the club recognise the emphasis we place on this important area.

"A good customer service policy is fundamental in the running of any business but this is especially so in football when the customers, our club’s loyal supporters, are the most critical people in the relationship.”

The FSF’s report can be read here and the full table can be found here.

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RetroBlue added 16:10 - Mar 15
good service yes - but boy, do we pay for it !!
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Suffolk_n_Good added 16:21 - Mar 15
Agree Retro, dont have any complaint about the service, but £28.00 for a ticket to see Town play Scunthorpe....... I must be mad!!
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Town_Boy added 16:28 - Mar 15
The ticket office is awful IMO the times I have been and sorted things out!
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rosseden added 17:18 - Mar 15
i used to think we were a little lapsidaisy, however, since i have been to a few more away matches i have realised were pretty bloody good!
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Jesney_Havoc added 21:06 - Mar 15
Value for money is not a measure then !
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Bobajobblue added 21:52 - Mar 15
Sorry it all a bit to corporate for my liking, I'd swap it for a good home run. We are still a football club aren't we?
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BluedanW added 23:35 - Mar 15
Well after the hassle I have had from the club over my season ticket payments this season they shouldn't be top, they should be in the Ridgeons league. I will be refused entrance from the Scunthorpe game as I am apparently in arrears, when I checked i turns out they have taken 1 month too many. And the only reponse I have had is from Simon clegg to say he is a very busy man and should exhaust all other avenues before wasting his time, but still a week later and nothing sorted.
There customer service is as poor as the performances on the pitch
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nearly50yearsblue added 10:56 - Mar 16
What a joke,the club did not even know that you could buy scum tickets online before Gold card members,now it is advertised everywhere after a Supporters Club pointed it out to them.
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TractorRoyNo1 added 11:45 - Mar 16
silver members ALWAYS had / have first call



nearly50yearsblue added 10:56 - Mar 16
What a joke,the club did not even know that you could buy scum tickets online before Gold card members,now it is advertised everywhere after a Supporters Club pointed it out to them.
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TractorRoyNo1 added 11:45 - Mar 16
i'd be very happy to be bottom of the charter league if we were top of the championship!
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denhamblue added 22:33 - Mar 16
Same old nutshell here,best pitch,best groundsman,best pasties,best bovril,who gives a fu..,sort the team out!
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