Top Charters Town
Tuesday, 15th Mar 2011 15:54
Town’s customer charter has been ranked the best in the Championship by the Football Supporters’ Federation. The Blues’ charter, which can be found here, scored 32 out of 35 in a survey.
Each charter was given a 0-5 rating in seven categories: accessibility, timeliness, quality, clarity of complaints procedure, appeals process and supplying the contact details for the league as well as the Independent Football Ombudsman. The Blues dropped two marks on accessibility and one on the quality of their charter.
Town’s ticket office and call centre manager John Ford, who wrote Town’s charter, was pleased with the result: “Independent assessment of our customer charter confirms we cover all the points expected by football supporters and it is reassuring to know that we’re largely getting it right.”
Chief executive Simon Clegg added: “As a club, we always aim to interact with our supporters at many levels in an efficient and friendly manner and this external assessment of our efforts is greatly appreciated.
“I regularly meet with the chairman and members of the Supporters Group Forum and it's encouraging to know that others outside the club recognise the emphasis we place on this important area.
"A good customer service policy is fundamental in the running of any business but this is especially so in football when the customers, our club’s loyal supporters, are the most critical people in the relationship.”
Photo: Action Images
Please report offensive, libellous or inappropriate posts by using the links provided.
You need to login in order to post your comments
Blogs 263 bloggers
Broken Ipswich by SouperJim
There is an unspoken contract between the fans and the club. Marcus Evans has ripped up this contract.
It is a Question of Caring and Camps by TimS
I accept that it is very different following Town away from Suffolk. You do not pick up on the mood on the street in Suffolk and there is something very different thinking about your club through the media whether Town are playing in Suffolk or throughout the UK.
More Than a Manager by Stowmarket
It was a warm Friday evening in late May and almost a thousand Ipswich fans had a date with Bobby Robson at Portman Road.
The Nearly Men by ElephantintheRoom
Throughout the Robson years, Town built an enviable reputation for producing homegrown talent. Young players seemed to slip into the first team almost on demand. For over a decade the team prospered with only the occasional ‘missing piece’ sourced from elsewhere.
John O’Rourke – Unsung Hero by ElephantintheRoom
Town supporters of a certain age look back rather fondly at Bill McGarry’s promotion team of 1967/68. We may be grey. But our memories are vivid. That team of half a century ago signalled something of a rebirth and laid firm foundations for the many good times that lay ahead.
Ipswich Town Polls
[ Vote here ]