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Season Ticket Prices Frozen and Free Tickets For U19s and U12s
Wednesday, 28th Apr 2021 14:32

Town season ticket prices have been frozen for 2021/22 but with current U19 and U12 season ticket holders given their tickets for free as part of the Blues’ compensation for the current Covid-19-impacted campaign. The club have released details of both their plans for season tickets and 2020/21 refunds this afternoon.

Season ticket revenue is very important for the club for the campaign ahead with League One's Financial Fair Play rules, the Salary Cost Management Protocol (SMCP), limiting clubs' wage bills to 60 per cent of their turnover, down from 75 per cent from the Blues' first season in the division with the now scrapped salary cap having taken its place last season.

The Blues had a little under 9,000 season ticket holders for 2020/21 and will be hoping that new manager Paul Cook and the recent takeover will lead to an increase in sales ahead of the new campaign.

All U12 and U19 season ticket holders will receive a free season ticket for next year. The move is part of the compensation on offer to season ticket holders for the Covid-19 affected 2020/21 campaign.

The club will be contacting all current season ticket holders to make them aware of the refund options available, with all but two games played behind closed doors at Portman Road because of the pandemic.

Only the matches against Portsmouth and Burton in December have seen supporters at the stadium this term and both games were reduced to maximum 2,000 attendance to adhere to Government guidelines.

All season ticket holders have been given access to the club’s iFollow service to watch live streaming of all home league matches and that stays in place until the completion of Town’s home League One fixtures.

All refund options are listed below, with details on how to claim your compensation. Supporters will also have the opportunity to use their refund against the cost of a season ticket for next year.

Season ticket prices for 2021/22 have been frozen across all categories so adult supporters can watch 23 League games next term from an average of £14.08 per game.

“I can remember going back to my own youth and knowing then what fantastic support Ipswich Town enjoys,” says chairman Mike O’Leary, who is part of Gamechanger 20 Ltd, who have recently taken over the club.

“That has been reiterated to me and our American backers with the tremendous welcome we have all received since coming into the club and on behalf of all of us, I want to say a big thank you for that.

“With the pandemic, it has been a challenging year for everyone and football has not been the same without the supporters. It’s fans that make football what it is and hopefully we will return to full stadiums again in August.

“Our new CEO, Mark Ashton, will be in place from June 1st and it promises to be a busy summer.

“There is a lot of hard work to be done. We want to make sure the matchday experience is one the supporters will enjoy; we need to make sure our academy is working at its maximum; we need to look at where we can improve facilities at the stadium but our immediate focus will be on the pitch and supporting the manager in putting together a team that can take this club forward.

“Our aim is for Ipswich Town to be back where it belongs and that’s the Premier League. It’s a big challenge and it will be a team effort if we are to get there - but that’s where we want to go.”

Season Ticket Refunds for 2020/21

All figures have been calculated on the basis that a price of an iFollow match pass is £10 and there are 23 home league games.

All supporters who paid above £230 for their 2020/21 season ticket will be refunded the difference between that figure and the value of their season ticket. So if you paid £333 for your season ticket, you will be reimbursed £103.

Refund Options

a) Use the refund against the costs of a new season ticket

b) Receive your refund back in total on 1st June 2021.

c) Leave the refund in the club as a donation to the Community Trust/academy.

Under-19s

All U19 season ticket holders from 2020/21 will automatically be given a new season ticket free of charge for 2021/22. This applies regardless of age now.

Under-12s


All U12 season ticket holders from 2020/21 will automatically be given a new season ticket free of charge for 2021/22. Please note U12s must be accompanied by an adult.

How to Select Your Refund Option

Visit https://tickets.itfc.co.uk, sign in and then click on the banner on the home page which will take you through to the Compensation page.

Options/Info will be listed. Select Buy and then click on the option you wish and then Select on the left-hand side. Change the quantity to 1 and then Add to Basket. Double check your selection and Proceed to Checkout.

Please note if you choose Refund Amount — you will be asked to provide your current bank account details — fill these boxes in and press ok to continue. Tick to agree to the T&Cs and Submit.

Please note that this needs to be completed for each individual season ticket holder separately (apart from U19 and U12s). The deadline for selecting your refund option is 5pm on Friday 14th May.

Refund Questions and Answers

How many season ticket holders pay over £230 for a season ticket and will qualify for a refund?

Around 80 per cent of season ticket holders will get a refund which will cost the club around £900,000. That figure goes above £1 million with the U12 and U19s getting their season ticket rolled over.

What if I cancelled my season ticket during the year by stopping my Direct Debit payment?

You are still entitled to a refund and you will need to use the options stated above but your refund will be calculated on a pro-rata basis and be dependent on how many home league games were played up until the point you cancelled.

We have four season ticket holders in our household and only used one iFollow code. Does that affect our refund figure for the three codes that were not used?

The majority of season ticket holders are one per household but obviously there will be families of season ticket holders and we have covered as many of those as possible by offering a free season ticket for 2021/22 to all U19 and U12 season ticket holders.

What if I attended one of the Portsmouth or Burton games?

There will be no charge for attending those games.

What happens if I miss the deadline for telling you what refund option I want?

We will apply option C.

I still have cash vouchers left over as compensation for missing five games at the end of 2019/20 season. Are they still valid?

Yes. The expiry date has been put back from 30th May to 30th September 2021. They can be used in person at Planet Blue, in the matchday ticket office or in the FanZone.

You can also use them via the Planet Blue mail order system. Click here for full details.

I took the online credit option for the value of the six games at the end of the 2019/20 season. What is happening with this?

The expiration date for the online credit is being extended until the 31st December 2021. The credit can be used for purchasing any ticketing product available here or via the Ticket Office including home match tickets, memberships, events or towards the cost of a 2021/22 season ticket.

If a problem, who can I contact?

You can email the Ticket Office at mainticketoffice@itfc.co.uk or phone 03330 050503 and our Ticket Office staff will help you.

Please note the club’s sales department will contact directly all those who had a seasonal hospitality package.

Season Tickets 2021/22

Prices are frozen across all areas for those that purchased for 2020/21. U12 and U19 season ticket holders will automatically receive a free season ticket for 2021/22.

The club are also offering the basement renewal price to any season ticket holder from 2019/20 who DID NOT renew for 2020/21. This offer has been made because of the extenuating circumstances faced by all over the last year.

Season tickets will go on sale from 10am Monday 17th May until 5pm Friday 28th May at the renewal price.

Early Bird prices will then apply from 10am Monday 7th June until 5pm Friday 6th August with Early Bird purchases able to use the club’s interest free Direct Debit scheme.

Season Ticket Questions and Answers

So if I’m a current season ticket holder and want to renew, how do I go about it?

If you pay via the club’s interest free Direct Debit scheme then your season ticket will automatically be renewed for 2021/22. You don’t have to do anything. Your first instalment will be taken on June 7ht and be spread over 11 months.

If you are a season ticket holder but not on the Direct Debit scheme you can renew online here from 10am Monday 17th May until 5pm Friday 28th May.

If I’m a first time or lapsed season ticket holder, can I buy now?

If you were a season ticket holder for 2019/20 then yes, you can buy at the renewal price online here from 10am Monday 17th May until 5pm Friday 28th May. If you are a lapsed season ticket holder from before 2019 or are buying for the first time, you can purchase at the Early Bird rate from 10am Monday 7th June until 5pm Friday 6th August.

What happens if there are restricted attendances next season because of Covid-19 protocols? Do I get a refund?

A ballot system will be used, as it was for the Burton and Portsmouth games this season. Season ticket holders will be refunded for any matches missed on a pro-rata basis.

If I don’t want to renew my season ticket for 2021/22, how do I go about cancelling my Direct Debit then?

You can call the club’s ticket enquiries line on 03330 050503 from 10am on Monday, 17th May or preferably you can email the ticket office via mainticketoffice@itfc.co.uk. You must use either method by 5pm on Friday 28th May. Please have your customer number to hand if contacting by telephone. If emailing, please include your customer number in your email.

What about matchday ticket prices?

They have yet to be finalised.

Key dates in summary

14th May
*Deadline for selecting your refund option

17th May
*Season tickets on sale to those who want to renew but are not on the Club’s DD scheme
*Season tickets on sale to all 2019/20 season ticket holders who DID NOT purchase a season ticket for 2020/21

28th May
* Deadline for renewing for those not on DD scheme or 2019/20 season ticket holders who did not renew for 2020/21
* Deadline for those on DD scheme to cancel season ticket for 2021/22

7th June
* Season tickets go on sale at Early Bird prices

6th August
*Deadline for Early Bird prices


Photo: Action Images



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neil1968 added 22:40 - Apr 28
F . That . Will be speaking to trading standards tommorow . Did not watch 1 single game on i follow . They cant jyst take peoples money like that . Joke club
1

TexacoCup added 22:47 - Apr 28
I'm interested in the complaints about the club saying ifollow videos were Free and subsequently a charge being levied. The key point is that this only applied to Season Ticket holders, not everybody. The implication was that by purchasing a season ticket, you had access to home games online without an additional payment - if you didn't have a ST you paid £10/game. I don't see there's an issue.
Overall, i have sympathy for households that have multiple tickets being charged and I would have liked a nominal reduction in ST prices as a goodwill gesture, say 5% but the free u19s is a good deal.
1

BettyBlue added 23:19 - Apr 28
it won't just be about price.

who would have paid anything to turn up and watch the horror show that was this season.

So far no improvement in football. How is that likely being turned into a Bristol City??

-1

BettyBlue added 23:21 - Apr 28
Actions speak.

Don't give ITFC another penny until we see some genuine improvement.
-1

NITFC added 23:37 - Apr 28
People complaining about paying for matches that they didn't watch - how is that different to a normal season when you can't attend a home match? You wouldn't expect a refund would you?

We have two adults in our household. We watched most home (and away) matches this season so we have effectively "paid" £20 a match. So I guess we could complain.
HOWEVER, with the refund to use against the renewal cost each match next season is going to cost £10 each. That's pretty bloody decent whatever league we are watching

Thank you Ipswich Town - looking forward to getting back to the North Stand
2

slade1 added 07:42 - Apr 29
It was stated that ifollow would be free for all season ticket holders. Not once were we told this would then be deducted out of our season ticket.
My elderly father is in his 80's and a season ticket holder. He doesn't own a computer or any device to watch ifollow and get he has been deducted £230. Absolutely disgusting!
1

TractorRob added 08:35 - Apr 29
I was informed by email that to the use of iFollow for home games would be free. So I used it. Now I am told that it is not free but has cost me £10. This is not on, I would not have paid. I will contest this.
2

slade1 added 08:50 - Apr 29
TractorRob
I totally agree with you, yes we were told season ticket holders get to watch home games on iFollow for free, not at any time were we told the money would be deducted later on.
I think this is a awful decision by the club, it stinks
2

trncbluearmy added 09:06 - Apr 29
Disappointing, especially with regard to Ifollow clawback not a great start, first opportunity missed


and yes the club (evans) did indicate it would be free
2

slade1 added 09:15 - Apr 29
1

Kickingblock added 11:06 - Apr 29
Slade. Well done for digging that up.
It just proves that some Ipswich supporters enjoy or are used to being ripped off.
In the main, workers who would usually spend more money at the ground on matchdays.
0

naa added 12:21 - Apr 29
There are some disappointingly unrealistic comments on here.

1) people who said iFollow was supposedly free but then they've had to pay for them and are outraged by this. That's one of the stupidest things I've read! You thought the club were going to give you free access to a service that costs £10 normally AND refund you the season ticket price for that game? Why on earth would they do that? Madness.

2) people complaining that they didn't watch all of them, or that it's been rubbish. Well, how is that any different to a normal year? I don't recall being able to get my money back from rubbish games or games I've not watched for some reason.

Get with the real world people!
-3

slade1 added 12:31 - Apr 29
naa, you totally miss the point.
We were told that as season ticket holders, iFollow would be free.
Where in this statement https://www.itfc.co.uk/news/2020/august/ipswich-ifollow-offer-to-season-ticket-h does it say we have to pay?
1

naa added 15:20 - Apr 29
slade1: I may be missing something, and that is what your expectation was.

So, you expected it to be FREE. As in, you get to watch the game for free, but you also wanted the money refunded off your season ticket for the game you didn't watch in person? is that right?

If not, are you saying you are OK for the money you paid for your season ticket not to be refunded?

I an't think of any other options.

The former is ridiculous and the latter would be a rip off from the club.

I have to say that I completely expected the club to do what they have done. Not sure what else they could do.
-1

slade1 added 16:57 - Apr 29
naa, so what about my father, who is a season ticket holder and his 80's. He has no computer or no devices so he hasn't watched any games on iFollow.
He then gets £230 deducted on what he paid for this seasons ticket.
Tell me if that is fair?
ps. I watched iFollow because the club told us season ticket holders it was free!
2

naa added 17:19 - Apr 29
OK, so you watched the matches but you expected to get a complete refund on your season ticket? But what about non-season ticket holders who were paying £10 per game? I'm just not sure I understand at all what you expected to happen here? You haven't actually said. You keep saying iFollow was billed as free, fine. but you'd paid for a season ticket, so were you expecting any money back for it? If so, how much?

Your father's situation is different and he's obviously hard done by. There is simply no way for the club to come up with a fair solution for all, unfortunately.
0

naa added 17:34 - Apr 29
Or are you now saying that if the club hadn't said iFollow was free that you wouldn't have watched them? But you'd bought a season ticket, which essentially is a way of you telling the club that you intend to watch all the games regardless of the situation.

You can't have it both ways!
0

Kickingblock added 18:21 - Apr 29
You pay for something that you don't receive, then get a third of your money back? Only retards would call that a good deal!
1

naa added 18:26 - Apr 29
Alternatively you can live in the real world where the club is a business and where everyone who bought a season ticket knew that at least some of the season was going to be affected in some way and bought it anyway.

The idea of the season ticket is to commit to the club, after all, it's not like you can't just get a match day ticket is it?

Any fan who bought a season ticket and is now asking for a full refund despite watching a service that costs £10 per game isn't living in the real world.
-1

slade1 added 18:26 - Apr 29
Well said Kickingbolck, I'm afraid naa just doesn't get it.
1

naa added 18:32 - Apr 29
I'm afraid I don't. But then you haven't explained to me what your viewpoint is

Tell me exactly what you think the club should have done, considering as a starting point that they can't refund everyone's money.
-1

naa added 18:35 - Apr 29
Also, consider this: I buy a John Lewis voucher (or any voucher) and go to spend it a year later. I get told its expired so it can't be used.

I have received no service for the money they got yet this is standard practice.

This example isn't anything like as bad as that as the club still paid the same wages and played a full season.
. Let's be honest here, if we'd got promoted none of you would be complaining. But the cost of football has never reflected any kind of guarantee of entertainment.
0

Kickingblock added 18:36 - Apr 29
As it is. I have taken my medicine, accepted my refund and will look forward to all the good that is to come in the new season.
Wishing all well.
0

slade1 added 19:02 - Apr 29
I purchased a season ticket to be able to sit in my seat and watch live football at Portman Road. This didn't happen so I am entitled to my money back. Its very very simple!

If you bought a theatre ticket and then they decided that no audience were allowed in then they would give a refund.

iFollow doesnt even come into it as the club stated it would be free (yes free) to all season ticket holders.
2

naa added 19:09 - Apr 29
OK so your position is that you should get a full refund and people shouls have had to pay the normal amount for ifollow if they wanted to watch?

How about this? You told the club you wanted to watch the football every game and committed to that with a season ticket, knowing that the season almost certainly would be messed up a bit by the virus.

It wasn't possible to get you in the ground but you could watch all the games in some way at a reduced price, so that's what they assumed you'd be happy to do. If you seriously thought you were getting that completely free then I'm sorry but I just can't follow that logic at all, as there isn't any, regardless of the wording.

I guess they could have let everyone cancel their ticket at the start, but then no one knew how many games would be affected so I doubt anyone would have agreed to that.
0


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