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Season Ticket Holders to Get Full Refund Over Three Years
Wednesday, 19th May 2021 14:30

Town have revised their 2020/21 season ticket refund plans with all fans now set to receive an additional £231 in TeamCard points over the next three years.

The club initially planned to refund this year's near 9,000 season ticket holders, who were unable to attend games, the price of their seats minus £230 to cover the cost of watching each of the Blues’ home games on iFollow.

However, after complaints, among them season ticket holders who watched no or few games, some with no Internet access and were therefore unable to use iFollow, and families living in the same house who purchased multiple tickets, and after extensive lobbying from the Supporters Club, Town reviewed the situation and have issued a revised plan in a statement.


Last year, the club attempted to protect itself from the most serious impacts of prolonged Covid-related stadium closure by introducing terms for season ticket sales that allowed the club to substitute iFollow streaming of games if ‘behind closed doors football’ was forced upon us.

Under the strictest interpretation of those terms, the club did not have to offer any refunds but instead had to make iFollow streaming of games available to season ticket holders under best endeavours.

The club subsequently went beyond this and offered to refund all monies to season ticket holders in excess of the notional £230 cost of providing iFollow streaming of matches.

Many supporters found this acceptable but some felt they had been treated unfairly, either because they did not want the iFollow stream, or because more than one person in their household was being forced to pay for it, or because they did not have internet access. The board of the club is sympathetic to these issues and therefore has introduced the following:



With effect from June 7th (to give us time to adapt our systems), all season ticket holders from 2020/21 except U19s and U12s (who have rolled over tickets) will be able to claim a credit of up to £77 in TeamCard points in each of the next three seasons. That totals £231 and these points can be used:
                        
* As a donation to the club. We will include the names of all who donate in a dedicated thank-you page in the club matchday programme throughout the season

*In the club shop, either in person or online
 
*For home match tickets/memberships either online or in the ticket office
 
*In the FanZone bar and Beattie’s for refreshments

*Towards season ticket purchase

It is important to the club to spread the burden of this plan over three seasons otherwise it may potentially impact the club’s ability to invest in the playing squad.

Current rules limit the total we can spend on the playing squad to 60 per cent of our net revenue in any one season. Supporters will significantly assist the club's position by spreading this rebate over three years.
  
If any season ticket holders wish to assist further, they may donate their TeamCard points to the club. We should be hugely grateful for this and will include the names of all who donate in a dedicated thank-you page in the club matchday programme throughout this season.


For full details of how the TeamCard points will work and how you may use them are available below.


*Adult and senior season ticket holders who retained their ticket through the 2020/21 campaign may claim TeamCard points to the value of £77 in each of the next three seasons (£231 in total). 

*U23 season ticket holders who retained their ticket through the 2020/21 campaign may claim TeamCard points to the value of their season ticket (ie £176, £181 or £191 spread over three seasons). 

*Those adult, senior and U23 season ticket holders who cancelled their ticket during the season may claim TeamCard points on a pro-rata basis. 

*U19 and U12 season ticket holders do not qualify for this plan as their tickets have already been rolled over at no cost to them.

Remind Me About TeamCard
TeamCard is the Club’s loyalty points scheme. It works the same way as any loyalty card. If you purchase goods from the Planet Blue store or online or home match tickets or memberships, either online or via the matchday ticket office, you will be allocated TeamCard points on your season ticket card which you can use to get money off future purchases. 

What Do I Do First
Season ticket holders from 2020/21 will be able to choose from three options on our ticketing website at https://tickets.itfc.co.uk between 7th June and 30th June The options are:

1. Donate your TeamCard points to the club.
   
2. Receive TeamCard points for use around the club throughout next season. The points will be activated as soon as you receive your season card, expected to be mid July.
 
3. Use your TeamCard points to reduce the price of your 2021/22 season ticket. If you choose this option the ticket office will adjust your Direct Debit payment accordingly. Those who didn’t use the Direct Debit scheme will be given a rebate. 

The option to claim points will expire if no selection is made by 30th June.

Where Can I Use My TeamCard Points?

Retail
Where can I use them: The Planet Blue superstore and on >the club’s online shop.

What can I buy: All merchandise including home and away shirts, leisurewear, gifts etc.
Tickets
Where can I use them: The matchday ticket office and the >club’s online ticket service
What can I buy: Home match tickets, memberships, put towards season tickets. 
Matchday
Where can I use them: In the FanZone bar and Beattie’s 
What can I buy: Food and drink. 
Deadline For Use
TeamCard points claimed must be used by the end of that season. For example, any claimed now will expire on 31 May, 2022. 
Donate to the Club
If season ticket holders wish to donate their TeamCard points to the Club, use the online selection option. We will add your name to the ‘thank you’ page that will appear in every edition of the 2021/22 matchday programme. Ipswich Town FC will be hugely grateful for your help.
 
Any Questions

You can email the Ticket Office at mainticketoffice@itfc.co.uk and our ticket office staff will help you.

Please note the club’s sales department is directly contacting all those who had a seasonal hospitality package to discuss the 2021/22 season.


Photo: Action Images



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TractorCam added 14:39 - May 19
They didn't need to do this, very nice touch.
24

CraigEdwards added 14:39 - May 19
Wow what a fantastic offer by the club. You can really feel the change with in the new owners. They have listened to the supporters and acted professionally
Think this is going to be a massive club once again. COYBs
18

itsonlyme added 14:44 - May 19
Fair enough from the club. You have to say they are doing everything they can to get on the side of the supporters and are a breath of fresh air after the previous owner. They deserve to sell as many season tickets as possible as a thank you from the supporters.
19

RegencyBlue added 14:51 - May 19
This is what proper ownership looks like!

No doubt there will still be some who complain but that is a generous offer.
12

Spanishblueblood added 14:57 - May 19
Don't want to be too presumptuous but i think we may have got our club back!!
Thank you!!!
18

carlisleaway added 14:58 - May 19
The club have responded very well and feel they can do no more....but watch this space for the moaners to come out. At the end of the day ITFC is a business and by us supporting them again next season we will have done our bit..
5

Hipsterectomy added 15:07 - May 19
What about us fans who didn’t buy season tickets? Left out once again
-23

CraigEdwards added 15:18 - May 19
I think that’s rewarding loyalty /Hipsterectomy/
2

blues1 added 15:38 - May 19
Hipsstorectomy? so why would u be entitled to a refund if you didnt buy a season ticket in the 1st place?
7

jabberjackson added 15:42 - May 19
Think Hipsterectomy might be joking...
4

SpiritOfJohn added 15:50 - May 19
So impressed with the new owners for this initiative! The club has listened to the supporters who felt short-changed and have taken action to come up with a generous solution that benefits all season ticket holders. The winds of change are blowing in the right direction.
8

ArnieM added 16:03 - May 19
Absolute “ class act” by the Club’s new owners. They didn’t have to do this at all. It was Evans who “ promised “ free iFollow....but then he sold the Club. So a massive thank you to our new owners for this offer to the fans.

Now shut up moaning and get on with supporting this Club and team for promotion next season.
COYBS
10

truethurstonblue added 16:09 - May 19
Impressed with this and accept the offer with great gratitude. It would appear that the new era at the club has acknowledged the importance of us fans/supporters. COYB
6

greenkingtone added 16:11 - May 19
My season ticket lapsed a few years ago, but its a brilliant and generous move by the club. The dark clouds are lifting at last.
4

Kickingblock added 16:16 - May 19
A fantastic idea and very much a win win offer.
0

Michael101 added 16:17 - May 19
What's happening if anybody owed me £231 . I wou!d want it back in
Cash (not stupid vouchers) now not in 3 years ----king cheapskate s
-23

DinDjarin added 16:22 - May 19
I think the Ed shirts are going to bump up our income considerably and probably not from ITFC supporters.
4

Kickingblock added 16:22 - May 19
It means that someone who is happy to keep buying a season ticket, eventually gets their "lost year" back. They benefit and the club retains a supporter. This is goodwill.
12

BeattiesBackPocket added 16:33 - May 19
Well done to the new owners 👏🏻
11

Edmundo added 16:54 - May 19
I'm really touched. Will bebringing my family to a game as soon as possible.
5

1RWR added 17:21 - May 19
Michael101.........I despair dear boy, I despair!😳😳😳
3

Bluearmy_81 added 18:53 - May 19
Great stuff from the owners, considered and thoughtful, treating supporters as valued and important. What a breath of fresh air!
4

HopefulBlue69 added 19:46 - May 19
101 is clearly a Norwich fan... be great to play them in following season when get relegated from the prem and we go up as L1 champs...
0

dirtydingusmagee added 20:56 - May 19
nobody can say these people are not trying, they didnt have to do this, lets get on board and get somewhere now, too many lost years, onwards and upwards lets all pull together now . Hats off to New Era .
6

Bert added 21:01 - May 19
Another good sign that the owners value the fans. Now time for us to put our hands in our pockets and buy a season ticket, accepting of course that not everybody can afford to or indeed want to !
3


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