 | Forum
Thread | Amazon returns
at 10:34 12 Jul 2024
Help very much appreciated from those who have regular dealings with purchasing through Amazon. I do not purchase very often through Amazon and, very much wished I hadn't on this occasion.
I purchased an item of furniture from a seller called Casart. The item was delivered and, when opened, was found to be damaged to three of the component parts. I repackaged the product and raised a return through Amazon.
Amazon accepted the return and supplied a return label with barcode. I have noted that the return label indicates, that postage is required. The item is large and sufficiently heavy to require two people to move, therefore, I guess, not cheap to return. The return label details FDS Corporation Ltd Great Blakenham. Is this the haulier that should collect the item, or the delivery destination when collected? If the delivery destination, how do I organise the collection and, who collects from my home?
It doesn't appear to be a straight forward return. I have attempted to contact Amazon and the seller through the Amazon website and by telephone to discuss my situation. Telephone and website all revert to automated questions and answers, which do not permit me to discuss my specific issues. The contact the seller feature immediately reverts to automated questions and answers. The complete system just goes round and round in circles, returning to the point, that states your return has been accepted, which I already know!
I have looked up the seller Casart, which indicates, that it is a registered business address from a flat in London and, a customer service address of Bluestem Road in Ipswich. I may take a drive to the address later today.
I don't see why I should pay the return costs, which may never be reimbursed and, have the difficulty of taking the oversized heavy item to a collection address, when it should really be collected from my home address.
Apologies for the long winded question and, the obvious distraction from discussing whether Philogene is going to sign or not, but any thoughts and advice would be very welcome? |
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Thread | Town TV
at 11:43 16 Dec 2023
Anyone suggest any good holiday destinations where Town TV is available for viewing todays game? |
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Thread | 1 Adult MK Dons ticket available
at 09:51 23 Feb 2023
Now unable to travel to the game on Saturday, due to a family emergency. 1 adult ticket available at face value, please DM to discuss further. I'm not on Twitter and other formats of social media, so if anyone knows of a Town fan looking for a ticket, I would been grateful if you could point them in my direction. |
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Thread | iFollow replays
at 16:21 7 Dec 2021
I know that this has been discussed at some point previously, but I'm unable to remember the advice that was given. Going to miss this evenings game, how soon following the match can you see any replay of the game on iFollow? Would I also be correct in thinking, that it will be almost impossible to miss the scoreline when logging into iFollow to watch the replay, tia? |
| Forum
Thread | Avro Energy
at 10:29 27 Sep 2021
Further to the collapse of Avro Energy, I have just received the following email, which may be of interest to any other former Avro Energy customers:
Ofgem have appointed Octopus Energy, Britain’s most awarded energy supplier, to take over your energy supply from Avro Energy.
Your energy supply will carry on as usual, any credit balance will be safe.
Should you choose to stick with us, you’ll enjoy our great value 100% renewable energy, and outstanding customer service.
You don’t need to do anything now, we will be in touch with more information in 7 days.
Ofgem, the energy regulator, has asked Octopus Energy to step in and look after Avro’s customers as the company has ceased trading.
Over the next few weeks, we will transfer you to our award-winning customer service platform on one of our great value tariffs.
We will be in touch with your rates and charges soon, but they will be cheaper than anything available from any other large supplier today – and cheaper than the fixed prices we’re currently offering new customers on our own website.
Once the switch is complete, you’ll be free to stay with Octopus with no exit fees, or switch to another supplier. You won’t be able to switch until then due to energy industry limitations.
If you’ve already started a switch to a different supplier, including Octopus, that should still go ahead as planned.
Good to know:
- Your energy supply will continue uninterrupted. You will not be cut off.
- Any money Avro owed you is safe and will be credited to your new Octopus account as soon as possible
- If you pay by Direct Debit, this will continue as usual and automatically start crediting us rather than Avro. Please do not cancel your Direct Debit.
- If you’ve already cancelled your Direct Debit, that’s no problem – we’ll send you details of how to set up a new one soon.
- If you are a prepayment customer, you will be able to top up in the same way you have been doing and will not lose supply
There’s no need to call or email us – we will be in touch within 7 days with an update. Throughout this process, you’ll find the latest information on our website.
You don’t need to do anything, but submitting a meter reading on the Avro website will help us ensure a smooth transition.
If you have any difficulties with the Avro website, just make a note of your readings and we'll ask for them soon.
If you are away, or can’t make a note, don’t worry. It won’t affect your switch and we will be in touch soon with more information.
Octopus is renowned for fantastic service, but please do not call or email us unless it’s vital.
Here’s what will happen next:
Within 7 days
We will contact you with an update.
Within 14 days
We expect to have most accounts reviewed, transferred, and operating properly. Please do not cancel your Direct Debit as we will move to over to us.
Once your switch is complete, you’ll be free to switch to another supplier (but we hope you’ll stay).
We are committed to making this as smooth as possible. We’re proud of our reputation for customer service and ask that you bear with us whilst we begin the tidying process so we can give you the service you deserve.
Love and power,
Greg
CEO and founder
Octopus Energy
P.s. Who are Octopus Energy?
We are the only energy supplier to be recommended by consumer champions Which? for four years running, three time uSwitch’s Supplier of the Year, and backed by the £8.5 billion Octopus Investments.
We supply 100% renewable energy, and believe in fairing pricing and outstanding customer service.
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| Forum
Thread | Russian roulette
at 17:04 17 Mar 2020
I do not post very often, but have been an avid reader of the forum for a good number of years.
I would really appreciate some constructive forum insight into, what feels like making a decision based upon playing Russian roulette.
I am self-employed and, unable to work from home. Unfortunately, I also fall into the high risk category should I contract coronavirus.
The current advice as I understand it, is from Monday 23rd, you will be contacted by the NHS about what steps to take based upon your risk factor. Well, the advice is surely going to be, isolate if possible and avoid all social contact for the 12-week period. Why defer this decision to Monday, or will I be safe to continue with my employment until mid-night on Sunday 22nd?
If I choose to follow the advice given by government and, isolate for 12-weeks, I will have no business to return to and, the likelihood is at that point, the advice will still be to avoid all social contact as my risk category is not going to change.
It would appear that we are going to have to deal with this until a vaccine is available.
Do I put my health first and foremost (I know that this should be the answer every time) and, isolate immediately, wait until Monday to isolate or, throw the dice, take my chances and be in a position to pay my bills and put food on the table and, should I be unfortunate enough to contract the virus, make a full recovery?
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