| Water problems - landlord/agent responsibilities 12:51 - May 30 with 1846 views | uefacup81 |
Hi all
The water went out at home yesterday, leaving us with no cold water and only scalding hot hot water.
We weren't able to contact the agent yesterday as their emergency contact number wasn't working, so have raised the issue with them this morning.
They've advised that it's unlikely to get sorted today (but would definitely have done so if we'd told them about it yesterday...) and have given vague mention to it being done tomorrow at the latest.
Are there any statutory requirements for the rectification of water/utility-type problems? Or is it just a case of good practice being the watchword? |  |
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| Water problems - landlord/agent responsibilities on 12:54 - May 30 with 1825 views | homer_123 |
Are you sure it's not an issue with supply, is it def in/ on the property? |  |
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| Water problems - landlord/agent responsibilities on 12:55 - May 30 with 1818 views | Lord_Lucan |
To be fair I think your landlord has been pretty quick to sort it out. |  |
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| Water problems - landlord/agent responsibilities on 13:07 - May 30 with 1792 views | Bent_double |
That's unusual - it's normally the other way around, especially as hot water starts off cold in the first place!
I think I'm right in saying that the supply of clean water is a must in a property, water companies are rarely allowed to cut-off a supply if a customer is in arrears. Saying that, I guess it depends what the problem is, whether it's just your property or others in the area, but I would think the landlord/agent should be getting it fixed today/tomorrow at their cost. |  |
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| Water problems - landlord/agent responsibilities on 13:10 - May 30 with 1782 views | Lord_Lucan |
I'm no expert but it sounds like your boiler is permanently on, can't you turn it off?
Again - I am no expert | |
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| Water problems - landlord/agent responsibilities on 13:14 - May 30 with 1766 views | Marshalls_Mullet |
I dont think there is any recourse for you.
If there was no water at all for a prolonged period of time, then it would be an issue.
But you will have water to drink and to bathe in (it will cool), so its an inconvenience rather than a welfare issue.
Can you turn the boiler off? |  |
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| Water problems - landlord/agent responsibilities on 13:24 - May 30 with 1731 views | RealSlimShady |
Are there any error codes on the boiler? |  | | |
| Water problems - landlord/agent responsibilities on 14:57 - May 30 with 1677 views | BLUEBEAT |
Water companies in the UK are unable to disconnect the supply to domestic properties under the Human Rights Act.
It does however sound as though the supply has been switched off (and if you continually run the hot taps, the hot water will run out too as the boiler will not have a source to replenish supplies from).
I'd check your internal and external stop-taps. |  |
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| Water problems - landlord/agent responsibilities on 15:47 - May 30 with 1648 views | connorscontract |
| Water problems - landlord/agent responsibilities on 13:07 - May 30 by Bent_double |
That's unusual - it's normally the other way around, especially as hot water starts off cold in the first place!
I think I'm right in saying that the supply of clean water is a must in a property, water companies are rarely allowed to cut-off a supply if a customer is in arrears. Saying that, I guess it depends what the problem is, whether it's just your property or others in the area, but I would think the landlord/agent should be getting it fixed today/tomorrow at their cost. |
Water companies are not allowed to cut off supply full stop if you are in arrears. | | | |
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