| iFollow Response to queries 05:16 - Aug 10 with 1439 views | trncbluearmy |
Just had the following reply to a query I have
Dear michael
Thank you making contact with the audio and video support team.
Due to the popularity of your club’s new digital services and the start of the 2017/18 season, we have received a significant number of customer enquiries.
Our team would like to reassure you that your contact is very important to us and we endeavour to respond to your enquiry with a resolution as soon as possible.
Kind Regards,
Audio & Video Support team
Had a query about two weeks ago which was answered almost instantly now taking a little longer,at least they let you know.
Overall I think it`s pretty good value so far |  | | |  |
| iFollow Response to queries on 06:08 - Aug 10 with 1388 views | gmanrom |
That is an system auto reply that will of been generated. |  |
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| iFollow Response to queries on 06:30 - Aug 10 with 1374 views | trncbluearmy |
| iFollow Response to queries on 06:08 - Aug 10 by gmanrom |
That is an system auto reply that will of been generated. |
I know,but the point`s I`m trying to make is that they are aware of the backlog rather then just forgetting about it and there are more queries now generated by more subscribers so response times will be longor | | | |
| iFollow Response to queries on 07:46 - Aug 10 with 1316 views | Samuelowen88 |
What was the query? The TWTD knowledge banks may be able to help |  |
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| iFollow Response to queries on 11:43 - Aug 10 with 1223 views | wkj |
| iFollow Response to queries on 07:46 - Aug 10 by Samuelowen88 |
What was the query? The TWTD knowledge banks may be able to help |
Im hoping it is in the realms of "Why is the UI so awkward in the browser version of iFollow" |  |
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| iFollow Response to queries on 12:12 - Aug 10 with 1201 views | FifeITFC |
I sent a query on Saturday evening cancelling (I was thinking I'd see the games live), they've replied and actioned it by Tuesday. |  |
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