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I might add that at the nearest station to me the most prominent quick ticket on offer at the ticket machines is a single to London, but I rather doubt many people ever buy a single as opposed to a return. Indeed, I have even clicked on that option in error myself when in a rush, and it almost seems designed to catch people out.
We need to retain ticket offices for those more vulnerable members of society (whether because of age or disability) but also for people like me who prefer the social interaction and advice in person one gets at a ticket office.