Ticket Office Phone Lines Overwhelmed
Monday, 7th Jun 2021 17:26

Town’s ticket office phone lines were overwhelmed this morning after season tickets went on sale at the early bird price to supporters who hadn't had seats in the previous two seasons.

The club’s phone lines were gridlocked as fans made calls - some reporting they were dialling in more than a hundred times before they got through - to secure their seats and also raise queries regarding aspects of season ticket sales, including direct debits. Many more will have have bought seats online.

Yesterday, the club announced that season ticket holders renewing from last season or the campaign before had already taken the total close to 10,000.

Three Lions Berke Bakay and Brett Johnson thanked fans for their support, as their colleague Mark Detmer did yesterday.

The Blues are expected to announce details of membership packages later on in the week.

Town say they are working to resolve issues with Direct Debits and fans are asked not to phone the ticket office to raise queries on that front.

Season ticket holders who renewed prior to today and are using the interest-free scheme will have their first payment - of 11 in total - taken on Monday 14th June.

Those who buy their season ticket from today onwards will have their first Direct Debit payment - of 10 overall - taken on Thursday 1st July.

A Direct Debit mandate will be sent out to season ticket holders today via email or, for those who do not have an email address registered with the club, by post. Town have apologised for any inconvenience caused by the delayed first payment.

ðŸ“ž Please note if you're trying to call the ticket office and the line cuts off, it is because the maximum number of calls in the queue has been reached.

We apologise for any inconvenience caused and appreciate the support!

ðŸ”µâšªï¸ | #itfc

— Supporter Services (@itfchelp) June 7, 2021

Today has been non stop in the #itfc ticket office, it's been so busy but it's all very exciting ahead of next season. Very lucky to have a good team in there with me as well! #dreamteam https://t.co/WagUHFYr69

— Lee Smith (@LeeSmith1980) June 7, 2021

Humbled by the incredible support from our amazing supporters that broke the phone lines today for season tickets!!!@IpswichTown #itfc #coyb
I canâ€™t wait for the season to start and be @ #PortmanRoad

— Berke Bakay (@berkebakay) June 7, 2021

Thank you to each and every one responsible for this level of support. Onward and most importantly upward @IpswichTown. https://t.co/qmCrNVw3yk

— Brett M. Johnson (@bmjcrew28) June 6, 2021

Thank you to the 10,000 that are already in and the many many more that will be! We are all in this together and appreciate the help and support from each and everyone that believe like we do in @IpswichTown

#ITFC #COYB #IpswichTown @bmjcrew28 @berkebakay @marksteed09 https://t.co/vfSkobc9SE

— Mark Detmer (@MarkDetmer) June 6, 2021

Photo: Action Images

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mg415 added 08:41 - Jun 8 If you go on ITFC and go through booking season ticket process the lower north stand is 10 seats away from being SOLD OUT Great response by fans
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ArnieM added 09:01 - Jun 8

There's been so many announcements regarding ST refunds and iFollow and options etc .... then actual ST renewals , I must admit I'm getting quite lost in it all. If we have renewed our ST on line, (I did get my payment schedule yesterday ) Do we still have to ring the club and tell them our option for this refund? TBH I thought I did it when I renewed online but I can't now honestly remember aka....” senior moment “ .

Anyway I'm in section 5 SBR lower snd my monthly payments are going to be £21.13 , annual £231 ish .... so I'm assuming my refund has already been given as that looks cheap for ST price ......( I'm not over 65, yet!!)

trncbluearmy added 09:23 - Jun 8 ArnieM You have got your refund if paying £21.13 and your season ticket has been renewed You have to go back into the season ticket compo. system to sort out what you want to do with additional refund. Lower North is going to be on fire next season COYB
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trncbluearmy added 09:28 - Jun 8

This may help

Club Statement

Last year, the Club attempted to protect itself from the most serious impacts of prolonged Covid-related stadium closure by introducing terms for season ticket sales that allowed the Club to substitute iFollow streaming of games if 'behind closed doors football' was forced upon us.

Under the strictest interpretation of those terms, the Club did not have to offer any refunds but instead had to make iFollow streaming of games available to season ticket holders under best endeavours.

The Club subsequently went beyond this and offered to refund all monies to season ticket holders in excess of the notional £230 cost of providing iFollow streaming of matches.

Many supporters found this acceptable but some felt they had been treated unfairly, either because they did not want the iFollow stream, or because more than one person in their household was being forced to pay for it, or because they did not have internet access. The Board of the Club is sympathetic to these issues and therefore has introduced the following:

With effect from June 7 (to give us time to adapt our systems), all season ticket holders from 2020/21 except U19s and U12s (who have rolled over tickets) will be able to claim a credit of up to £77 in TeamCard points in each of the next three seasons. That totals £231 and these points can be used:

* As a donation to the Club. We will include the names of all who donate in a dedicated 'thank you' page in the Club matchday programme throughout the season

*In the Club shop, either in person or online

*For home match tickets/memberships either online or in the ticket office

*In the FanZone bar and Beattie's for refreshments

*Towards season ticket purchase

It is important to the Club to spread the burden of this plan over three seasons otherwise it may potentially impact the Club's ability to invest in the playing squad. Current rules limit the total we can spend on the playing squad to 60% of our net revenue in any one season. Supporters will significantly assist the Club's position by spreading this rebate over three years.

If any season ticket holders wish to assist further, they may donate their TeamCard points to the Club. We should be hugely grateful for this and will include the names of all who donate in a dedicated 'thank you' page in the Club matchday programme throughout this season.

This is how the new TeamCard points plan works

*Adult and senior season ticket holders who retained their ticket through the 2020/21 campaign may claim TeamCard points to the value of £77 in each of the next three seasons (£231 in total).

*U23 season ticket holders who retained their ticket through the 2020/21 campaign may claim TeamCard points to the value of their season ticket (ie £176, £181 or £191 spread over three seasons).

*Those adult, senior and U23 season ticket holders who cancelled their ticket during the season may claim TeamCard points on a pro-rata basis.

*U19 and U12 season ticket holders do not qualify for this plan as their tickets have already been rolled over at no cost to them.

REMIND ME ABOUT TEAMCARD

TeamCard is the Club's loyalty points scheme. It works the same way as any loyalty card. If you purchase goods from the Planet Blue store or online or home match tickets or memberships, either online or via the matchday ticket office, you will be allocated TeamCard points on your season ticket card which you can use to get money off future purchases.

WHAT DO I DO FIRST?

Season ticket holders from 2020/21 will be able to choose from three options on our ticketing website at https://tickets.itfc.co.uk between 7 June and 30 June The options are:-

1. Donate your TeamCard points to the Club.

2. Receive TeamCard points for use around the Club throughout next season. The points will be activated as soon as you receive your season card, expected to be mid July.

3. Use your TeamCard points to reduce the price of your 2021/22 season ticket. If you choose this option the ticket office will adjust your DD payment accordingly. Those who didn't use the DD scheme will be given a rebate.

The option to claim points will expire if no selection is made by 30 June.

WHERE CAN I USE MY TEAMCARD POINTS?

Retail

Where can I use them: The Planet Blue superstore and on the Club's online shop at https://itfcshop.com/

What can I buy: All merchandise including home and away shirts, leisurewear, gifts etc.

Tickets

Where can I use them: The matchday ticket office and the Club's online ticket service at https://tickets.itfc.co.uk.

What can I buy: Home match tickets, memberships, put towards season tickets.

Matchday

Where can I use them: In the FanZone bar and Beattie's

What can I buy: Food and drink.

DEADLINE FOR USE

TeamCard points claimed must be used by the end of that season. For example, any claimed now will expire on 31 May, 2022.

DONATE TO THE CLUB

If season ticket holders wish to donate their TeamCard points to the Club, use the online selection option. We will add your name to the 'thank you' page that will appear in every edition of the 2021/22 matchday programme. Ipswich Town FC will be hugely grateful for your help.

ANY QUESTIONS

You can email the Ticket Office at mainticketoffice@itfc.co.uk and our ticket office staff will help you.

Please note the Club's sales department is directly contacting all those who had a seasonal hospitality package to discuss the 2021/22 season.

This is an information email from Ipswich Town FC.
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Linkboy13 added 10:35 - Jun 8 Took me nearly two hours on line to book my ticket kept refusing my password. Let's hope this has not deterred too many people because we need twenty thousand in the ground too create a great atmosphere coyb.
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