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I have had nothing with issues on their business banking side so much so that I went back with a regular high street bank, mainly for security reasons.
Personally I would never use them again. They were and I think still are outside of the FSCS guarantee.
Worst of all you cannot speak to a human being and their decisions are final which only leaves your recourse to be with the financial ombudsman.
For a developent of thay age, ll of the surface water (run off from roofs and paved areas) will go into either a dedicated surface water network that either connects downstream to an AW SW asset or more likely a SUDs arrangement.
The developer will have had to submit and agree a design with AW and planning prior to the build. You should also ask AW what the adoption status is for both the FW and SW systems. Their developer services department will have records of this.
The foul in the SW system is very much a thing as if it discharges from a foul asset to land it will be treated as a pollution event so I AW have an obligation to investigate and solve.
Domestic abusers getting less isn't an arguement against punishing people to deter others from doing the same IMO.
Respect for others and the environment that we live in is slowly erroding in our society and I'm all up for making examples of the morons that walk amongst us.
It will go a long way to preventing copycat morons splashing similar d!ckheadery on socials.