TWTD Questionnaire 2024/25

Q38 If you have emailed the club this season, how long did it generally take to receive a response?

Town's previous Customer Charter aimed to "respond within a maximum of seven working days" to emails. The current one on the website doesn't reference the same aim other than in its complaints procedure.

This summer's result is very similar to the previous two with 54.8 per cent having received a response after one day and 37.4 between two and seven.

Those receiving a reply after longer than seven days was up slightly from 2.4 per cent last year to 3 per cent this time around.

The 6.7 per cent never receiving a response is up from last year's 4.7 per cent, but is much better than the 13 per cent or so which was the case annually a few seasons back.

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