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TWTD Questionnaire 2009/10

Q26 If you have emailed the club this season, how long did it generally take to receive a response?

In the club's charter, which was introduced during the Premier League seasons, the club vowed to reply to all emails within seven days. It seems they get to most of them within that time, but notable that 16% never received any response, up 4% on last year.

Previous Question:Q25 If you are a season ticket holder, will you be renewing/have you renewed for 2010/11?
Next Question:Q27 When you have received a response to an email, has it answered your question?

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