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We have had a 3 month nightmare with Virgin over this. We had Sky Sports on our downstairs telly, which we did not ask for, and told them this in March. They removed it - but still kept charging us for it. They refuse to pay us the money we are owed. They say they will in "48 hours" and then it still does not appear. My husband has now got a third party involved. Just utterly pathetic customer service.