TWTD Questionnaire 2020/21

Q24 If you have emailed or written a letter to the club with a query or complaint this season, how long did it generally take to receive a response?

Town's aim, as outlined in their Customer Charter, is to "respond within a maximum of seven working days".

The figure of 22.8 per cent having been responded to in one day is impressive, if down on last year's 36.7 per cent and the previous year's 46.2 per cent.

This year's total of 27.1 per cent not receiving a response at all is significantly up on last year's 12.1 per cent. Covid, furloughing and related factors may have had some impact on that but the club will certainly want to improve upon it going forward.

Previous Question:	Q23 If you were a 2020/21 season ticket holder, how would you assess the club's revised refund options?
Next Question:	Q25 When you have received a response to an email, has it answered your question?

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