| One gripe from Friday 08:26 - Nov 26 with 4988 views | uefacup81 |
And it's the one that each and every one of us could have predicted...
How the hell does the catering for a match when an attendance of 23,000 is expected still manage to be so bad!?
My mate and I had come straight from work in Norwich and had planned on having a pie at half-time, so left for the concourse on 40mins. Even then there were only five pies left in the warming cabinet, one of which had already been paid for, and two stressed-looking women manning the counter.
Last time I checked, Our Lord and Saviour Jesus Christ wasn't in the employ of the club, so how in the name of all that is holy did nobody stop to think that, of 23,000 people at a football match on a Friday night, less than 1% of them would want some sort of nourishment at half-time in the form of some sort of meaty comestible. Likewise, with just the two members of staff manning the counter, there was still a queue of at least 20 people about five minutes into the second half.
Oh, if only we were run by some sort of hospitality guru... |  |
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| One gripe from Friday on 00:15 - Nov 27 with 281 views | textbackup |
| One gripe from Friday on 11:53 - Nov 26 by Guthrum |
Not such a simple problem, when you start to consider logistics, as perhaps first appears.
The first issue is one of supply. It was only a few days, not more than a week, beforehand that it became evident there would be a very high turnout for the game on Friday. Excluding the Norwich derby, attendance was over 4k more than the next highest home games. Barely 15k had turned up for Lambert's first game in charge. That's before considering the vexed question of how many season ticket holders (counted anyway in the total) actually turned up. If a higher proportion than usual do, that can make a big difference to real numbers in the ground.
So, in just a few days, the caterers had to source and acquire at least 20% extra stock - taking the financial risk (if budgets allowed) that it would actually sell and not go to waste. That is assuming their suppliers themselves were able to fulfil the additional demand within the time available. Where are you suddenly going to get 4,000 Portman Pies and a thousand gallons of beer between Wednesday and Friday?
Then you have the issue of staff. Extra bodies can be got in quickly through agencies (if the workers are available on a Friday night when there's a home football match on). But they are both very expensive and also not trained in our caterer's particular systems. Not being able to operate the tills properly places extra burden upon regular staff and slows down processing the queues.
Yes, they got it wrong, but there are logical reasons why it happened, not just carelessness, lack of foresight or stupidity. |
sorry mate but that is rubbish, the club were tweeting out for well over a week that 20k plus were expected.
they knew.
as they know every single time the attendance is high. we know they'll balls it up.
clubs dying |  |
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