| EFL ifollow owner...Next bond villian? 09:11 - Sep 20 with 1137 views | EllistonArt |
I'm turning to fellow Ipswich fans to see if you can help with my problem with the dreaded company we've been forced to deal with in these Covid times.
Last year I was a season pass owner with said company, so I could listen to commentaries of games I couldn't go to, as I live outside of the Anglia region and can't get the radio. I also watched a lot of the midweek games through £10 match passes I work from home and used to put on re runs of our better games as background while I worked.
This season I've bought another season pass and watched 3 of the 4 games with match passes including our breathtakingly impressive second half display from yesterday.
Problem is, when I log in after the game I can't access any private content (-match reruns etc). So contact EFL I hear you say...But therein lies the problem.
There is the chat bubble in the corner they tell you to use but that merely generates a standardised email rely 10 minutes later providing NO useful information. I have sent them email after email to no avail..They have no phone number, no forum and seemingly no way to get any help.
Basically, I'm paying for a service they are not giving me, and they hide in their underground bunker totally unreachable.
Has anybody else had a problem like this? If so, what did you do? Can anyone think of a course of action to break through their wall of silence?
The only possible complication I can think of is I bought a match pass for Wycombe Wanderers v Rotherham (-my local team) but I did that under a different email so I don't see how that could screw with my account. Surely I'm not the only ifollow customer to pay for games with different teams so I find it hard to believe that is the cause of my trouble. |  | | |  |
| EFL ifollow owner...Next bond villian? on 13:24 - Sep 20 with 999 views | J2BLUE |
Probably best to contact the EFL/Town on Twitter and see if they can direct you. Can't see any other way to contact iFollow. |  |
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| EFL ifollow owner...Next bond villian? on 14:17 - Sep 20 with 943 views | LankHenners |
I emailed them about full match replays not being available and they said they know it's broken and should have it fixed by 23rd September. |  |
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| EFL ifollow owner...Next bond villian? on 17:46 - Sep 20 with 851 views | J2BLUE |
| EFL ifollow owner...Next bond villian? on 14:17 - Sep 20 by LankHenners |
I emailed them about full match replays not being available and they said they know it's broken and should have it fixed by 23rd September. |
Which year? | |
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| EFL ifollow owner...Next bond villian? on 20:02 - Sep 20 with 792 views | Illinoisblue |
Three things:
I have the re-run of the full game available - wonder if it’s delayed in UK until certain TV providers have shown the goals?
The recent update to the iFollow app is garbage. Very clunky layout.
That’s only two things |  |
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| EFL ifollow owner...Next bond villian? on 20:11 - Sep 20 with 780 views | Illinoisblue |
| EFL ifollow owner...Next bond villian? on 14:17 - Sep 20 by LankHenners |
I emailed them about full match replays not being available and they said they know it's broken and should have it fixed by 23rd September. |
They’ve perhaps overfixed it - THREE HOURS AND FORTY EIGHT MINUTES OF FULL MATCH REPLAY. Includes a lot of Radio Bristol pre-match build up. Think I’ll stick with the goal highlights | |
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| EFL ifollow owner...Next bond villian? on 20:20 - Sep 20 with 764 views | EllistonArt |
Firstly, thanks for the replies.
I actually got to chat via the much talked about bottom right hand corner bubble this afternoon.
Whenever I look it's an email sign but today it was in actual fact a bubble so I had a 'chat' such as it was.
Basically, she just kept saying it's a problem they are aware of and that they're 'fixing it'...which fits with what you (-LankHenners) are saying about the 23rd I guess but I'm very sceptical about that. The notion that they've been aware of it and it takes 2 weeks to fix is, and can in fact give you a date when it will be working....Yeah right! Anyway we can but hope I guess! I'll give it until said date and take it from there.
What did make me laugh though was she suggested I send them an email...So they could ignore that one presumably as well as all the other ones I've sent them that they've ignored.
Re Illinoisblue, I don't think it can be a delay for UK customers for the reason you give simply because I did get the rerun of the first (-cup) game of the season fine (-twice in fact because they were so good!), but now that game along with all the others are locked. | | | |
| EFL ifollow owner...Next bond villian? on 20:29 - Sep 20 with 753 views | Ace_High1 |
I mean I know we have won a couple of games but by god why do you want to re-watch some average League 1 games?
Once is more than enough surely!? |  | | |
| EFL ifollow owner...Next bond villian? on 11:21 - Sep 21 with 650 views | EllistonArt |
| EFL ifollow owner...Next bond villian? on 20:29 - Sep 20 by Ace_High1 |
I mean I know we have won a couple of games but by god why do you want to re-watch some average League 1 games?
Once is more than enough surely!? |
LOL
It's not as crazy as it seems!
I've worked from home (-alone) painting stuff for people (-mostly these days gaming miniatures) for the past 5 years and that is a REAL challenge to one's mental health/sanity. So for the most part I have audiobooks playing while I work but having reruns of Ipswich's better games playing in the background kills a lot of that alone time and has a feelgood factor!
But yes, I stopped doing that last season when we nosedived! | | | |
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| EFL ifollow owner...Next bond villian? on 11:14 - Sep 24 with 556 views | EllistonArt |
| EFL ifollow owner...Next bond villian? on 14:17 - Sep 20 by LankHenners |
I emailed them about full match replays not being available and they said they know it's broken and should have it fixed by 23rd September. |
I spoke with a guy (-Carlos) on their chat bubble on the 22nd who told me the same thing.
On the 23rd late in the evening I tried the chat bubble again and got the same guy. I asked him why it still wasn't working and he said they're still working on it. I said will it be fixed by the morning or should I start requesting a full refund and he disappeared!
Anyway, I logged in this morning and they still haven't fixed a thing. Have you had any more luck? | | | |
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