Must be some advice to be gotten here please, after a recent bereavement the International Asian based high st bank required some documentation with specific information to enable the account to be closed.
This information was duly sought, had been officially recognized by a solicitor here, contained amongst other things personal identity documentation, driving licence, passport, & UK bank account numbers, & residential address.
This was delivered, the bank has now accepted they have lost the said documents & initially offered £250 compensation, after further talks, now upped the offer to £300.
What do we collectively think, is that about right? Very concerning that all that personal information is in one place & we don’t know who has it, the overriding thing is the bank say they accept they lost it.
Appreciate advice, regards all . COYB. |  |
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