| Amazon returns 10:34 - Jul 12 with 758 views | Double_Dutch |
Help very much appreciated from those who have regular dealings with purchasing through Amazon. I do not purchase very often through Amazon and, very much wished I hadn't on this occasion.
I purchased an item of furniture from a seller called Casart. The item was delivered and, when opened, was found to be damaged to three of the component parts. I repackaged the product and raised a return through Amazon.
Amazon accepted the return and supplied a return label with barcode. I have noted that the return label indicates, that postage is required. The item is large and sufficiently heavy to require two people to move, therefore, I guess, not cheap to return. The return label details FDS Corporation Ltd Great Blakenham. Is this the haulier that should collect the item, or the delivery destination when collected? If the delivery destination, how do I organise the collection and, who collects from my home?
It doesn't appear to be a straight forward return. I have attempted to contact Amazon and the seller through the Amazon website and by telephone to discuss my situation. Telephone and website all revert to automated questions and answers, which do not permit me to discuss my specific issues. The contact the seller feature immediately reverts to automated questions and answers. The complete system just goes round and round in circles, returning to the point, that states your return has been accepted, which I already know!
I have looked up the seller Casart, which indicates, that it is a registered business address from a flat in London and, a customer service address of Bluestem Road in Ipswich. I may take a drive to the address later today.
I don't see why I should pay the return costs, which may never be reimbursed and, have the difficulty of taking the oversized heavy item to a collection address, when it should really be collected from my home address.
Apologies for the long winded question and, the obvious distraction from discussing whether Philogene is going to sign or not, but any thoughts and advice would be very welcome? |  | | |  |
| Amazon returns on 10:43 - Jul 12 with 694 views | witchdoctor |
I’d contact FDS and ask their advice..take it you’ve already checked it out but if not their phone number is 01473 550500….good luck |  | | |
| Amazon returns on 11:02 - Jul 12 with 636 views | Ryorry |
If you look up Amazon *Customer Care* , then go to the right hand side of the screen, you'll see an option "I need more help". Click on that and on l.h. side of next page, you'll see "Request a phone call. Available now. Request call now".
They usually ring you immediately. NB - only works on mobiles, not landlines.
I also have an alternative number for them if that fails, but would need to look it up. The reps are usually v. good & bend over backwards to help. |  |
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| Amazon returns on 11:03 - Jul 12 with 631 views | Father_Jack |
No great defender of Amazon, but I have to say when we've wanted to negotiate a return we've always got to speak to an actual person and they've usually been very helpful. |  |
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