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At the risk of turning into one of *those* people who sit there desperately over analysing a cliched presser full of the your manager-speak and in full awareness of how potentially offensive this is, it's starting to sound like gaslighting now isn't it?
'I know I hurt you and should have done better, but I'll definitely do better THIS time'.
I'm one of the people who was blamed for getting Paul Cook sacked. PM for the full post.