| Town TV 10:13 - Sep 22 with 1583 views | Samuelowen88 |
Anyone else still been charged?
I thought that with a membership it was now free and the subscription would be cancelled?
Just seen ive been charged again this month. |  |
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| Town TV on 10:20 - Sep 22 with 1539 views | SitfcB |
Mine got cancelled back in August and I got a £2-something refund.
Some may have slipped through the net.
Drop them an email
itfcdigitalsupport@itfc.co.uk |  |
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| Town TV on 10:34 - Sep 22 with 1449 views | Samuelowen88 |
| Town TV on 10:20 - Sep 22 by SitfcB |
Mine got cancelled back in August and I got a £2-something refund.
Some may have slipped through the net.
Drop them an email
itfcdigitalsupport@itfc.co.uk |
Thanks have popped them a message.
Just wanted to check I hadn't gone mad an imagined that it should have been cancelled.
Might be worth others checking just incase. | |
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| Town TV on 12:31 - Sep 22 with 1201 views | Ryorry |
| Town TV on 10:20 - Sep 22 by SitfcB |
Mine got cancelled back in August and I got a £2-something refund.
Some may have slipped through the net.
Drop them an email
itfcdigitalsupport@itfc.co.uk |
Many thanks - I had no idea and am still being charged! |  |
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| Town TV on 16:16 - Sep 22 with 891 views | Ryorry |
| Town TV on 12:31 - Sep 22 by Ryorry |
Many thanks - I had no idea and am still being charged! |
Timely or what - just got this month's receipt! Have forwarded it with request for refunds from the address given - thanks again :) | |
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| Town TV on 10:55 - Sep 25 with 305 views | Ryorry |
| Town TV on 10:20 - Sep 22 by SitfcB |
Mine got cancelled back in August and I got a £2-something refund.
Some may have slipped through the net.
Drop them an email
itfcdigitalsupport@itfc.co.uk |
Sorry Sitters and OP, but this info is incorrect in that it does NOT apply to those who have been/are paying £5.99 monthly for the TownTV audio commentaries.
In the words of the email reply I’ve just received from them re getting the audio comm for free now? -
“Hi,
That is not correct. You need a Super Blues membership or TownTV Subscription to have access to that feature”.
It remains at £5.99/month, which seems quite reasonable to me. | |
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| Town TV on 11:02 - Sep 25 with 283 views | Samuelowen88 |
| Town TV on 10:55 - Sep 25 by Ryorry |
Sorry Sitters and OP, but this info is incorrect in that it does NOT apply to those who have been/are paying £5.99 monthly for the TownTV audio commentaries.
In the words of the email reply I’ve just received from them re getting the audio comm for free now? -
“Hi,
That is not correct. You need a Super Blues membership or TownTV Subscription to have access to that feature”.
It remains at £5.99/month, which seems quite reasonable to me. |
Yeah, Town TV should now be free with the SB membership
https://www.itfc.co.uk/news/2025/july/16/2025-26-memberships-launched/
My issue is I have that, and am still being charged the 5.99. | |
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| Town TV on 12:32 - Sep 25 with 200 views | Ryorry |
I have tried for over an hour to create a new SuperBlues membership, as obviously that’d be cheaper for me over 12 months, even though I can’t get to PR due to health issues.
The app is as it always has been, absolute rubbish. I was logged in, it just kept telling me to login anyway. Logged in, it told me my membership is valid till renewal on 22nd October, when it’ll be cancelled.
The attempt to purchase SuperBlues membership on website just endlessly put me in a queue for Portsmouth tickets, which is not what I wanted. That page blocked out access to anything else.
That seemed to disappear at midday, when Pompey tickets became available. After that, attempts to login, as instructed, whilst already logged in, just kept saying my password is invalid.
No option in phone menu for ‘memberships’. No-one in the office at 11.53 to take my call for option 8, ‘anything else’. Just appalling customer service really, though whoever’s on email duty is obviously doing their best. | |
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| Town TV on 13:22 - Sep 25 with 144 views | Ryorry |
| Town TV on 12:32 - Sep 25 by Ryorry |
I have tried for over an hour to create a new SuperBlues membership, as obviously that’d be cheaper for me over 12 months, even though I can’t get to PR due to health issues.
The app is as it always has been, absolute rubbish. I was logged in, it just kept telling me to login anyway. Logged in, it told me my membership is valid till renewal on 22nd October, when it’ll be cancelled.
The attempt to purchase SuperBlues membership on website just endlessly put me in a queue for Portsmouth tickets, which is not what I wanted. That page blocked out access to anything else.
That seemed to disappear at midday, when Pompey tickets became available. After that, attempts to login, as instructed, whilst already logged in, just kept saying my password is invalid.
No option in phone menu for ‘memberships’. No-one in the office at 11.53 to take my call for option 8, ‘anything else’. Just appalling customer service really, though whoever’s on email duty is obviously doing their best. |
Update: for anyone else coming up against the same problem - eventually got it sorted via a phone call to the ticket office, and speaking with the brilliant Lisa, who walked me through the process.
The issue is that such purchases are done through a THIRD website - not the Club one, not the Town TV one, but http://tickets.itfc.co.uk/ (iirc).
Which requires a separate password. Once you’re into that, it’s straightforward.
Apparently the whole wading through a treacle-filled maze to get to where you need to be for such purchases has already been raised as issue which needs addressing, and is being discussed, thankfully! | |
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