| Help needed please- new build water leak 21:18 - Jan 3 with 5666 views | KC001 |
Hi,
This is my 4th week in a new build house. Water started leaking in the bathroom - it was visible on the floor (karndean) and downstairs walls. Plumber came and fixed the leak (which was in the bathtub). Now, the upstairs floor is becoming puffy at some places. I don't understand these structural issues and need your help. Could you please let me know what exactly should I ask them to replace/check as this is a new build eg flooring, wall painting. I am worried about the inside eg wood inside, insulation - anything can be done? Please help.
Thanks |  | | |  |
| Help needed please- new build water leak on 21:20 - Jan 3 with 5648 views | MillsTash |
Surely as a new build the developer has got an obligation for any snags and surely you have got a warranty with the house? That’d be my first port of call - get onto them first thing in the morning.
Sadly new build problems are all too common these days. I hope it’s not a major issue for you. All the best. [Post edited 3 Jan 2022 21:33]
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| Help needed please- new build water leak on 21:22 - Jan 3 with 5624 views | NthQldITFC |
I'd play Norwood centrally myself, but I don't know much about these sorts of things. |  |
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| Help needed please- new build water leak on 21:27 - Jan 3 with 5586 views | KC001 |
| Help needed please- new build water leak on 21:20 - Jan 3 by MillsTash |
Surely as a new build the developer has got an obligation for any snags and surely you have got a warranty with the house? That’d be my first port of call - get onto them first thing in the morning.
Sadly new build problems are all too common these days. I hope it’s not a major issue for you. All the best. [Post edited 3 Jan 2022 21:33]
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Thanks. Yes, it is under warranty. But I don't know what to ask them eg just to change the flooring and superficial decoration or something inside as well to check the level of damage? Please let me know. Thanks | | | |
| Help needed please- new build water leak on 21:27 - Jan 3 with 5584 views | PrideOfTheEast |
Go to the builder noting the warranty ASAP.
Water travels and fixing the leak won’t necessarily have removed the water, but has hopefully stopped any more. Suspect you’d want them to redo the walls etc which will focus their minds on ensuring whatever the issue is has gone away. | | | |
| Help needed please- new build water leak on 21:29 - Jan 3 with 5569 views | MillsTash |
| Help needed please- new build water leak on 21:27 - Jan 3 by KC001 |
Thanks. Yes, it is under warranty. But I don't know what to ask them eg just to change the flooring and superficial decoration or something inside as well to check the level of damage? Please let me know. Thanks |
Anything that has been adversely affected. I would imagine there has not been major damage from the water if it was spotted quickly and acted upon? | | | |
| Help needed please- new build water leak on 21:46 - Jan 3 with 5523 views | Guthrum |
| Help needed please- new build water leak on 21:27 - Jan 3 by KC001 |
Thanks. Yes, it is under warranty. But I don't know what to ask them eg just to change the flooring and superficial decoration or something inside as well to check the level of damage? Please let me know. Thanks |
Unlikely to be major structural damage from a short-term water leak, but keep an eye on the ceiling if it starts to bulge (plasterboard may need patching/replacing, tho unlikely in that length of time unless the water was pouring through constantly).
Otherwise it'll be a matter of sealing the stains and repainting, plus the floor. Thought Karndean was vinyl tiles, thus shouldn't swell if wet (unlike laminate). They may have just come unstuck, or the board underneath gone a bit mushy (but it should be water resistant, at least). |  |
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| Help needed please- new build water leak on 21:48 - Jan 3 with 5506 views | Illinoisblue |
Having just suffered a water leak in one of our upstairs bathrooms I can tell you you’d be surprised at how much damage water can do to flooring and drywall.
Check the warranty and make sure you get everything checked and replaced. |  |
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| Help needed please- new build water leak on 12:26 - Jan 4 with 5057 views | KC001 |
Thanks everyone for your suggestions. Builders are now going to repair the floor and paint the downstairs wall.I am still not sure about the internal damage - they are saying nothing to worry about but can't trust them. It seems the leakage was for a shorter duration - perhaps, 4 to 5 hours (to be honest, I am just assuming based on my bathroom visits and what I noticed). | | | |
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| Help needed please- new build water leak on 12:28 - Jan 4 with 5050 views | KC001 |
| Help needed please- new build water leak on 21:46 - Jan 3 by Guthrum |
Unlikely to be major structural damage from a short-term water leak, but keep an eye on the ceiling if it starts to bulge (plasterboard may need patching/replacing, tho unlikely in that length of time unless the water was pouring through constantly).
Otherwise it'll be a matter of sealing the stains and repainting, plus the floor. Thought Karndean was vinyl tiles, thus shouldn't swell if wet (unlike laminate). They may have just come unstuck, or the board underneath gone a bit mushy (but it should be water resistant, at least). |
Thanks for your suggestions. Builders are now going to repair the floor and paint the downstairs wall.I am still not sure about the internal damage - they are saying nothing to worry about but can't trust them. It seems the leakage was for a shorter duration - perhaps, 4 to 5 hours (to be honest, I am just assuming based on my bathroom visits and what I noticed). | | | |
| Help needed please- new build water leak on 12:37 - Jan 4 with 5017 views | NthQldITFC |
| Help needed please- new build water leak on 12:28 - Jan 4 by KC001 |
Thanks for your suggestions. Builders are now going to repair the floor and paint the downstairs wall.I am still not sure about the internal damage - they are saying nothing to worry about but can't trust them. It seems the leakage was for a shorter duration - perhaps, 4 to 5 hours (to be honest, I am just assuming based on my bathroom visits and what I noticed). |
Apologies for my flippant response above. I thought this was some kind of weird first post wind up. Hope all the repairs go well. Sorry. | |
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| Help needed please- new build water leak on 13:19 - Jan 4 with 4944 views | Churchman |
| Help needed please- new build water leak on 12:28 - Jan 4 by KC001 |
Thanks for your suggestions. Builders are now going to repair the floor and paint the downstairs wall.I am still not sure about the internal damage - they are saying nothing to worry about but can't trust them. It seems the leakage was for a shorter duration - perhaps, 4 to 5 hours (to be honest, I am just assuming based on my bathroom visits and what I noticed). |
I doubt there will be any internal damage tbh. I would imagine it’ll take a while for everything to fully dry out but it’ll be ok. Any staining on walls and ceiling can be sorted with a good sealer before top coat. The most important thing is to solve the leak.
When we were having a new bathroom fitted last year we had a mains pressure level leak that came through the new kitchen ceiling and enough water to float a boat. It was messy, quite spectacular and took a while to dry out. It was all resolved. These things happen. |  | | |
| Help needed please- new build water leak on 13:56 - Jan 4 with 4901 views | Rob88 |
We bought from Miller homes 6 years ago and we had the perfect storm of a leaking toilet and a blocked waste pipe (sabotaged by a disgruntled builder was most people best guess as there was a 4 inch rubber hung hammered half way up our waste stack). Pi$$ed everywhere, half of upstairs and down living room wall and under carpet of living room.
We had 2 years snagging warranty period.
They came the same day and lifted all carpets and underlay and binned them. Sprayed some stuff (supposedly disinfectant ). Left it like that for a few days to properly dry. They then relayed new underlay and carpets in all affected rooms. They gave us money to compensate for damaged furniture (cost of new). Underneath underlay is just chipboard which could swell. I was worried karndean would come up due to swelling but it didn’t.
We were unofficially told but people who worked for Millers we could have got a holiday out of them as compensation (we lived in a bedroom for a week in a brand new house 2 weeks old, not what you would expect). | | | |
| Help needed please- new build water leak on 20:02 - Jan 5 with 4666 views | KC001 |
Thanks everyone for your help. Much appreciated! | | | |
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