| Renewing Season Ticket Customer Experience = 10/10 14:32 - May 17 with 975 views | EricsGate |
If you need to change age groups etc i'd save your pain and ring up, yes this will burden their load but i needed to.
I was number 9 in the queue and it took around 20 mins to get through.
Also when online it shows your seat as grey so that confused me.
I finally spoke to a lovely helpful young man who renewed 2 season tickets where age groups had gone up from U19 to U23.
Was a good customer experience and i'm sorted.
Very happy with the customer experience 10/10
He did say its been absolutely bonkers in the ticket offices today! - Good Signs.
I also got 3 Saturday night seats on the plane to the Championship from Ant & Dec !!! [Post edited 17 May 2021 14:54]
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| Renewing Season Ticket Customer Experience = 10/10 on 14:35 - May 17 with 935 views | Steve_M |
If everyone rings up then the customer service experience will go down considerably.
Glad yours is sorted though. |  |
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| Renewing Season Ticket Customer Experience = 10/10 on 14:45 - May 17 with 877 views | RegencyBlue |
Tried online but it wasn’t happening.
Once I got through to the ticket office they apologised for the problems and renewed our tickets there and then. Very helpful but the woman I spoke to said there are not many people in the ticket office these days and it had been absolute carnage so far today! |  | | |
| Renewing Season Ticket Customer Experience = 10/10 on 17:26 - May 17 with 705 views | TractorWood |
Not sure how 20 minutes on the phone could ever be deemed good customer service.
If I can't do it online, I generally don't do it. |  |
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| Renewing Season Ticket Customer Experience = 10/10 on 20:02 - May 17 with 596 views | Harlestonblue |
Tried about 20 times online, the tickets.itfc website and failed every time. I am not convinced by seatgeek at all.
It says: ERROR: NO SUBSCRIPTIONS TO RENEW
Yes there are!! Maddening | | | |
| Renewing Season Ticket Customer Experience = 10/10 on 20:06 - May 17 with 581 views | Harlestonblue |
| Renewing Season Ticket Customer Experience = 10/10 on 20:02 - May 17 by Harlestonblue |
Tried about 20 times online, the tickets.itfc website and failed every time. I am not convinced by seatgeek at all.
It says: ERROR: NO SUBSCRIPTIONS TO RENEW
Yes there are!! Maddening |
0/10 from me. Worst thing we ever did was sign up to SeatGeek. | | | |
| Renewing Season Ticket Customer Experience = 10/10 on 20:08 - May 17 with 575 views | Geminiblue |
| Renewing Season Ticket Customer Experience = 10/10 on 20:02 - May 17 by Harlestonblue |
Tried about 20 times online, the tickets.itfc website and failed every time. I am not convinced by seatgeek at all.
It says: ERROR: NO SUBSCRIPTIONS TO RENEW
Yes there are!! Maddening |
Think I saw a comment somewhere that if you try a different browser it might work? Worth a try. I’ve emailed ticket office as want to swap seats. | | | |
| Renewing Season Ticket Customer Experience = 10/10 on 20:10 - May 17 with 571 views | Harlestonblue |
| Renewing Season Ticket Customer Experience = 10/10 on 20:08 - May 17 by Geminiblue |
Think I saw a comment somewhere that if you try a different browser it might work? Worth a try. I’ve emailed ticket office as want to swap seats. |
Thanks for the advice. I assumed the process would be easy and user friendly but............. | | | |
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