| Airline cancellation rights 07:37 - Sep 23 with 518 views | Zx1988 |
Morning, all!
I was due to be flying from Norwich to Berlin next Friday (30th September) via Amsterdam with KLM, with the following original itinerary:
0605hrs - Depart NWI
0800hrs - Arrive AMS
0845hrs - Depart AMS
1005hrs - Arrive BER
A couple of months ago, KLM moved me from the 0845hrs from AMS over to the 1015hrs from AMS, arriving into BER at 1130hrs - which was broadly fine.
This morning, I've received an e-mail stating that the 1015hrs AMS-BER has now been canceled, and my itinerary is now as follows:
0930hrs - Depart NWI
1125hrs - Arrive AMS
1400hrs - Depart AMS
1525hrs - Arrive CDG(!)
1800hrs - Depart CDG
1940hrs - Arrive BER
(Hopefully) understandably, I'm utterly livid, as this knocks out an entire day of my holiday at extremely short notice. KLM are offering me a refund for the affected flight but, having booked months in advance, there's not a hope in hell that the sub-£100 refund will come anywhere close to the cost of re-booking a more appropriate flight at such short notice.
Do any of you knowledgable folks know if I have any additional options here, up to and including a Small Claims Court claim against KLM for breach of contract and the subsequent loss incurred in attempting to salvage the start of my holiday? Or am I, to use the technical term, jiggered? |  |
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| Airline cancellation rights on 08:07 - Sep 23 with 425 views | Ely_Blue |
My understanding is that you’d be due std eu compensation for the flight from ams that has been cancelled and moved by more than 3 hours
https://www.moneysavingexpert.com/travel/flight-delays/
Check that link
Airlines are usually crafty in what they do with moving flights (as it appears they were when they moved the original flight for you by less than 3 hours), I had a similar experience with Aer Lingus this last week when they told me late last week that my flight to Dublin from Heathrow was cancelled and they had moved me onto another “same day” flight which was conveniently (for them) 2 hours later |  |
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| Airline cancellation rights on 08:21 - Sep 23 with 407 views | noggin |
Whatever you do, don't cancel your ticket. You will have to apply for it, but you are entitled to 250 euro, per person, as well as the refund of your ticket and any other costs. [Post edited 23 Sep 2022 8:22]
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| Airline cancellation rights on 08:31 - Sep 23 with 384 views | Zx1988 |
| Airline cancellation rights on 08:21 - Sep 23 by noggin |
Whatever you do, don't cancel your ticket. You will have to apply for it, but you are entitled to 250 euro, per person, as well as the refund of your ticket and any other costs. [Post edited 23 Sep 2022 8:22]
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Okay, I see where you're coming from.
I'm currently working on trying to get KLM to re-route me out of London either the evening before, or on a BA flight out of LCY which arrives in Berlin close to the original arrival time (which, I assume, would help them as it would remove their liability to the delay compensation...).
If they won't budge, then by what you're saying I must leave my NWI-BER flight in place but not use it, rebook whatever flight I wish to use, and then claim back from KLM the delay compensation, the cost of my unused ticket, and the cost of my replacement ticket? | |
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| Airline cancellation rights on 08:46 - Sep 23 with 367 views | noggin |
| Airline cancellation rights on 08:31 - Sep 23 by Zx1988 |
Okay, I see where you're coming from.
I'm currently working on trying to get KLM to re-route me out of London either the evening before, or on a BA flight out of LCY which arrives in Berlin close to the original arrival time (which, I assume, would help them as it would remove their liability to the delay compensation...).
If they won't budge, then by what you're saying I must leave my NWI-BER flight in place but not use it, rebook whatever flight I wish to use, and then claim back from KLM the delay compensation, the cost of my unused ticket, and the cost of my replacement ticket? |
Just yesterday I received 800 euro from SAS and I had already had my ticket refunded a while ago. The 800 was 2 x 250 compensation plus new transport costs.
If they can't reroute you, apply for a refund immediately. They will initiate the refund and they will cancel your original ticket. You can then apply for compensation. Keep all receipts if you rebook the trip with another airline. | |
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