Forum | Buying a match pass for ifollow by TJS

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Buying a match pass for ifollow 13:17 - Nov 23 with 753 views

is way too complicated for supporters who are not great with technology.
Even I have to concentrate on which website is which each time.
I feel sorry for older supporters who must really struggle with this.
My parents use ipads etc. but there is no way they would be able to complete this process..

[Post edited 23 Nov 2020 13:18]

Buying a match pass for ifollow on 13:18 - Nov 23 with 745 views

Herbivore

What is difficult about it in particular? Have to say I've never had any issues myself.

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Buying a match pass for ifollow on 13:24 - Nov 23 with 716 views

TJS

Buying a match pass for ifollow on 13:18 - Nov 23 by Herbivore
What is difficult about it in particular? Have to say I've never had any issues myself.

I've not had any issues myself but I think there are two many steps to the process.
I don't know why the club can't automatically activate your pass.

Buying a match pass for ifollow on 13:26 - Nov 23 with 705 views

Herbivore

Buying a match pass for ifollow on 13:24 - Nov 23 by TJS
I've not had any issues myself but I think there are two many steps to the process. I don't know why the club can't automatically activate your pass.

I've not got a ST this year so have been buying passes game by game and that's pretty straightforward really.

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Buying a match pass for ifollow on 13:30 - Nov 23 with 694 views

jayessess

Have you tried having your parents install something like Teamviewer, so you can remote control their Ipads? Then you could just do it for them.

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Buying a match pass for ifollow on 13:34 - Nov 23 with 685 views

hoppy

Buying a match pass for ifollow on 13:24 - Nov 23 by TJS
I've not had any issues myself but I think there are two many steps to the process. I don't know why the club can't automatically activate your pass.

Did you mean 'two' (which is all it is), or did you mean there were 'too' many steps?

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Buying a match pass for ifollow on 14:27 - Nov 23 with 618 views

Ewan_Oozami

Buying a match pass for ifollow on 13:34 - Nov 23 by hoppy
Did you mean 'two' (which is all it is), or did you mean there were 'too' many steps?

As a user experience it is pretty poor , the fact that you have to go to you profile details on the tickets part of itfc.co.uk to get the ST code (using one set of credentials) and then go to the iFollow part of the site (using a different set of credentials, but the same email address) is confusing. People might just pay the £10 for a match pass (or not) as it's easier to do!

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