| Thoughts on this? 14:30 - Feb 4 with 2886 views | Bluefish |
Ordered my daughter some walking boots from go outdoors because I'm fed up with her filthy trainers when dog walking. They arrived today and the box clearly has a sticker on saying reduced to £22.50. I ordered them online and paid £40
What would you do?
Doesn't help that they also sent the wrong size, my wife however wants to keep these ones because they fit her. Should I pay 2 x £40, 2 x £22.50 or 1 x £40 and 1 x £22.50? |  |
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| Thoughts on this? on 20:17 - Feb 4 with 344 views | Darth_Koont |
Caveat emptor, innit?
You paid the money and got what you paid for. No complaints apart from a sticker.
It’s the same with goods that are mistakenly marked in shops. You don’t have to sell them at that price. |  |
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| Thoughts on this? on 20:23 - Feb 4 with 339 views | jeera |
| Thoughts on this? on 20:17 - Feb 4 by Darth_Koont |
Caveat emptor, innit?
You paid the money and got what you paid for. No complaints apart from a sticker.
It’s the same with goods that are mistakenly marked in shops. You don’t have to sell them at that price. |
That isn't the same thing though.
Somewhere the exact same item is being sold at a lower price by the same firm.
I wouldn't suggest it's unlawful but it's certainly not on.
I would think most firms would be embarrassed and would happily adjust the price on proof though. |  |
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| Thoughts on this? on 20:30 - Feb 4 with 334 views | Darth_Koont |
| Thoughts on this? on 15:12 - Feb 4 by Bluefish |
Very important update to the story....
I had to phone to say they are the wrong so mentioned the striker. My local shop had a 6 in stock (the others were sent from another shop for some reason) I've collected them and paid £40 for one pair and £22.50 for the other. A decent compromise |
Good stuff. That sounds fair to everyone. | |
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| Thoughts on this? on 20:35 - Feb 4 with 322 views | Darth_Koont |
| Thoughts on this? on 20:23 - Feb 4 by jeera |
That isn't the same thing though.
Somewhere the exact same item is being sold at a lower price by the same firm.
I wouldn't suggest it's unlawful but it's certainly not on.
I would think most firms would be embarrassed and would happily adjust the price on proof though. |
Yeah but pretty much everything is available at different prices to different people. It’s the way stuff is moved - and as a buyer you agree to the price or not.
I think the compromise was good for both and a good resolution but I don’t see the buyer having a leg to stand on in the first instance.
And you’re absolutely right re: brand equity and customer satisfaction. But I think that’s a separate discussion. [Post edited 4 Feb 2021 20:37]
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| Thoughts on this? on 20:38 - Feb 4 with 317 views | jeera |
| Thoughts on this? on 20:35 - Feb 4 by Darth_Koont |
Yeah but pretty much everything is available at different prices to different people. It’s the way stuff is moved - and as a buyer you agree to the price or not.
I think the compromise was good for both and a good resolution but I don’t see the buyer having a leg to stand on in the first instance.
And you’re absolutely right re: brand equity and customer satisfaction. But I think that’s a separate discussion. [Post edited 4 Feb 2021 20:37]
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"everything is available at different prices to different people"
Yes of course, but not from the same sodding outlet!
I was in retail most of my life and would be embarrassed if my staff made that kind of mistake.
Anyway, like you say, everyone seems happy now. | |
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| Thoughts on this? on 20:50 - Feb 4 with 307 views | Darth_Koont |
| Thoughts on this? on 20:38 - Feb 4 by jeera |
"everything is available at different prices to different people"
Yes of course, but not from the same sodding outlet!
I was in retail most of my life and would be embarrassed if my staff made that kind of mistake.
Anyway, like you say, everyone seems happy now. |
If people can slap on a 30, 40 or 50% reduction one day to the next to drive traffic then someone’s always going to get the rough end of that.
It’s a tough one though. Ideally, the merchandising/pricing would always be synced with the online/in store price but you can see why that is difficult to achieve in a fast-moving business with lots of stock.
But as Dolly suggested and Fishers proved you can always find some leeway on the other side. So it’s definitely about taking the rough with the smooth. And no-one twisting your arm at any stage. | |
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| Thoughts on this? on 21:05 - Feb 4 with 294 views | jeera |
| Thoughts on this? on 20:50 - Feb 4 by Darth_Koont |
If people can slap on a 30, 40 or 50% reduction one day to the next to drive traffic then someone’s always going to get the rough end of that.
It’s a tough one though. Ideally, the merchandising/pricing would always be synced with the online/in store price but you can see why that is difficult to achieve in a fast-moving business with lots of stock.
But as Dolly suggested and Fishers proved you can always find some leeway on the other side. So it’s definitely about taking the rough with the smooth. And no-one twisting your arm at any stage. |
I'm sorry I'm not having it.
To send out an item with a lower price on the side of the box is taking the pee under any circumstances. This is not a mistake as in the wrong price displayed*, this is charging double for the item that has recently been sold at a lower price.
This hasn't gone down in price with someone missing out on the new price deal, it has gone up. Of course that's the retailer's business, but to send the thing out to someone who has paid full whack with the reduced price still on it!
The only way that's acceptable is if they were accidently placed into the wrong box after someone had taken them out to look at them.
I've been slaughtered for a lot less by the public.
You knock out a line at the end of its life, when all the best sizes and colours have gone.
No one drops an item by almost half just to shift a few on a promotion, because the best selling colours and sizes will still be the ones to go first, leaving you with a poor stock to shift. You don't then put those back up in price hoping to sell more!
Like I said, it is piss poor service, but I haven't suggested it's unlawful.
*Yes, the times I've had some numpty quoting the made-up 'law' to me because one of the lads had stuck the wrong sign on something claiming with all sorts of authority that I had to sell at that price etc. I've heard it all, trust me! | |
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| Thoughts on this? on 21:21 - Feb 4 with 283 views | Darth_Koont |
| Thoughts on this? on 21:05 - Feb 4 by jeera |
I'm sorry I'm not having it.
To send out an item with a lower price on the side of the box is taking the pee under any circumstances. This is not a mistake as in the wrong price displayed*, this is charging double for the item that has recently been sold at a lower price.
This hasn't gone down in price with someone missing out on the new price deal, it has gone up. Of course that's the retailer's business, but to send the thing out to someone who has paid full whack with the reduced price still on it!
The only way that's acceptable is if they were accidently placed into the wrong box after someone had taken them out to look at them.
I've been slaughtered for a lot less by the public.
You knock out a line at the end of its life, when all the best sizes and colours have gone.
No one drops an item by almost half just to shift a few on a promotion, because the best selling colours and sizes will still be the ones to go first, leaving you with a poor stock to shift. You don't then put those back up in price hoping to sell more!
Like I said, it is piss poor service, but I haven't suggested it's unlawful.
*Yes, the times I've had some numpty quoting the made-up 'law' to me because one of the lads had stuck the wrong sign on something claiming with all sorts of authority that I had to sell at that price etc. I've heard it all, trust me! |
I think you’re absolutely right morally but in an imperfect and imbalanced information system then these things will happen. It’s also the way we get stuff moving.
The interesting thing with technology is that when we all have more accurate, symmetrical information about markets, products, services etc, what will happen to profit and the entrepreneurial spirit? It’ll have to be based on other measures. Like true social good. Imagine! | |
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| Thoughts on this? on 08:25 - Feb 5 with 245 views | fergalsharkey |
| Thoughts on this? on 14:43 - Feb 4 by clive_baker |
You paid the price they were advertised at, and presumably deemed that reasonable at time hence making the purchase, at which point you entered into that contract. What the box says on arrival is largely irrelevant, that could've been done by accident or after you purchased, there's any number of reasons. By the same token, if it said £60 on the box they would have no right to ask you for an additional £20.
It is a bit lazy though, and not a great look. It's probably worth asking them, they might refund it out of goodwill but legally there's no obligation to.
They 100% should switch the size for you though, assuming you have received a different size to the one you ordered. |
Agree with you sir.
If it said £500 on the box would you be upset then? |  |
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