| Amazon 12:47 - Jun 28 with 1174 views | BarcaBlue |
I bought a Samsung mobile from Amazon just under a year ago and recently been getting a moisture in the usb port warning. It means the phone can't be charged until the error is cleared (restart, clear usb cache)
I called Amazon they said send it back and they'd fix it, refund or replace it. I was expecting they'd say it was my fault for getting the phone wet or similar but they couldn't have been nicer.
I sent the phone back on Tuesday, received a message it had arrived on Wednesday and today, Friday, it arrived back fixed.
I know there are serious issues with working practices in warehouses at Amazon but that's probably true of most large online companies. What left me gobsmacked was the turnaround time and customer service. I really don't know how they do it. I live in a relatively remote location and in exactly 4 days the mobiles was sent, fixed and returned completely hassle free. |  | | |  |
| Amazon on 13:01 - Jun 28 with 1101 views | _clive_baker_ |
Doesn't surprise me greatly, their whole business model is predicated on price, range, speed and service. 4 days sounds quick, but when you hear Bezos say next day delivery is too slow and aspires for 1 hour delivery in urban locations it makes you think how nuts expectations will be 10 years from now.
Your situation is a bit of a surprise as I would've thought 12 months would be outside standard warranty periods, but generally they operate a no quibble returns policy, which as a consumer is great. When you're buying 3P FBA i.e. from a vendor who is using Amazon as a market place and for the delivery they simply charge the cost back to the vendor though (including the delivery charge), so its not Amazon sucking up the cost.
Questionable practices for sure, but I know of a few local Suffolk businesses who lost quite a few staff to Amazon distribution centres because they pay above national minimum wage, and they've generally been well looked after. I try not to shop through Amazon as I like to support local independent businesses rather who will actually pay tax on their profits, but the convenience and often price makes it hard to stick to that principle at times. |  | | |
| Amazon on 13:16 - Jun 28 with 1027 views | BarcaBlue |
| Amazon on 13:01 - Jun 28 by _clive_baker_ |
Doesn't surprise me greatly, their whole business model is predicated on price, range, speed and service. 4 days sounds quick, but when you hear Bezos say next day delivery is too slow and aspires for 1 hour delivery in urban locations it makes you think how nuts expectations will be 10 years from now.
Your situation is a bit of a surprise as I would've thought 12 months would be outside standard warranty periods, but generally they operate a no quibble returns policy, which as a consumer is great. When you're buying 3P FBA i.e. from a vendor who is using Amazon as a market place and for the delivery they simply charge the cost back to the vendor though (including the delivery charge), so its not Amazon sucking up the cost.
Questionable practices for sure, but I know of a few local Suffolk businesses who lost quite a few staff to Amazon distribution centres because they pay above national minimum wage, and they've generally been well looked after. I try not to shop through Amazon as I like to support local independent businesses rather who will actually pay tax on their profits, but the convenience and often price makes it hard to stick to that principle at times. |
I didn't realize they were paying above minimum wage, good to hear.
Where I live there are no local shops so I buy a lot online and I'm happy if purchases arrive within a week. To return a product, have it fixed and then for it to arrive in 4 days just seems extraordinary. | | | |
| Amazon on 16:55 - Jun 28 with 786 views | WicklowBlue |
| Amazon on 13:01 - Jun 28 by _clive_baker_ |
Doesn't surprise me greatly, their whole business model is predicated on price, range, speed and service. 4 days sounds quick, but when you hear Bezos say next day delivery is too slow and aspires for 1 hour delivery in urban locations it makes you think how nuts expectations will be 10 years from now.
Your situation is a bit of a surprise as I would've thought 12 months would be outside standard warranty periods, but generally they operate a no quibble returns policy, which as a consumer is great. When you're buying 3P FBA i.e. from a vendor who is using Amazon as a market place and for the delivery they simply charge the cost back to the vendor though (including the delivery charge), so its not Amazon sucking up the cost.
Questionable practices for sure, but I know of a few local Suffolk businesses who lost quite a few staff to Amazon distribution centres because they pay above national minimum wage, and they've generally been well looked after. I try not to shop through Amazon as I like to support local independent businesses rather who will actually pay tax on their profits, but the convenience and often price makes it hard to stick to that principle at times. |
On the warranty side of things, a powerline adapter bought on Amazon just died last week. Bought it in Jully 2022, went to the manufacturer as under their warranty got the run around but was told still under Amazon warranty. I was surprised at that expected 12 month retailer warranty.
Got onto Amazon within 20mins all sorted. Replacement arrived 2 days later, free return label to send back the faulty one. |  | | |
| Amazon on 17:14 - Jun 28 with 749 views | Vaughan8 |
Must be a samsung thing.
Mine isn't as bad as what you've said but if it's hot and it's in my pocket, or I have my hand over the charging port for a bit, a warning comes up about the moisture but it usually goes away within minutes. |  | | |
| Amazon on 17:24 - Jun 28 with 698 views | Coastalblue |
| Amazon on 13:01 - Jun 28 by _clive_baker_ |
Doesn't surprise me greatly, their whole business model is predicated on price, range, speed and service. 4 days sounds quick, but when you hear Bezos say next day delivery is too slow and aspires for 1 hour delivery in urban locations it makes you think how nuts expectations will be 10 years from now.
Your situation is a bit of a surprise as I would've thought 12 months would be outside standard warranty periods, but generally they operate a no quibble returns policy, which as a consumer is great. When you're buying 3P FBA i.e. from a vendor who is using Amazon as a market place and for the delivery they simply charge the cost back to the vendor though (including the delivery charge), so its not Amazon sucking up the cost.
Questionable practices for sure, but I know of a few local Suffolk businesses who lost quite a few staff to Amazon distribution centres because they pay above national minimum wage, and they've generally been well looked after. I try not to shop through Amazon as I like to support local independent businesses rather who will actually pay tax on their profits, but the convenience and often price makes it hard to stick to that principle at times. |
I work for them during the pandemic when it was the only work I could get and I'm not going to lie, they were horrific. Comfortably the worst company I've ever worked for by some distance and while yes they were paying the living wage the expectation to do additional hours for no overtime was huge.
I actually was shocked by the way they treated people during my time there, though, it may have changed. That was during a time when they were under immense pressure with a huge volume of business and nobody else was working. |  |
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| Amazon on 17:35 - Jun 28 with 672 views | BarcaBlue |
| Amazon on 17:14 - Jun 28 by Vaughan8 |
Must be a samsung thing.
Mine isn't as bad as what you've said but if it's hot and it's in my pocket, or I have my hand over the charging port for a bit, a warning comes up about the moisture but it usually goes away within minutes. |
Yeah, it is a Samsung thing. It's a really dumb feature designed to protect the phone from moisture but I was getting the error 4 or 5 times a day so it had nothing to do with that. As you can't charge the phone when the message is present you run the risk of bricking the phone. | | | |
| Amazon on 17:40 - Jun 28 with 657 views | DarkBrandon |
The complete ensh1ttification of their store is depressing though. Now it is really hard to be sure that anything you buy from them is legitimate/safe. Batteries. Charging leads. Extension cables.
They’ve moved so far to being a front store/fulfillment centre for other sellers that you can never work out what you are going to get [Post edited 28 Jun 2024 17:41]
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