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Concourse Bar Speed of Service Among Improvements at Portman Road
Friday, 9th Aug 2019 16:20

Town have made a number of changes aimed at improving the speed of service at the concourse bars and food kiosks on matchdays.

The speed of service fared poorly in this summer’s TWTD Questionnaire with concourse catering provider Centerplate interested to read the results.

The club say the changes are part of wider work at Portman Road: “The improvements follow investment in a new CCTV system at the stadium and a new look ticket office, with plans to clean the roof of each stand starting with Sir Bobby’s and an upgrade of the PA system, with a number of other projects in the pipeline.

“The focus recently has been on the concourses, with an upgraded till system implemented throughout the stadium which will improve the speed of service at outlets.

“Additional credit card payment facilities at kiosks and bars have been added to further increase the speed of service.

“Digital menu boards have been installed in all home bars, providing the ability to rotate menus and add new menu items through the season.



“For the first game of the campaign at home to Sunderland, a vegan sausage roll makes its debut at Portman Road, available at all kiosks with gluten-free options to follow in the coming weeks.”

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Suffolkboy added 16:43 - Aug 9
Not before Bl....y time ; several MDs must have been either blind or simply ill equipped ,or maybe not empowered for there’s has been much which needed attention around Portman Rd for years !
Let’s have much more of the same ,ASAP please ,
COYB
1

agravenor added 17:05 - Aug 9
Thank God card will be taken! Far overdue but welcome nonetheless
1

SamWhiteUK added 17:09 - Aug 9
The fact that they're only now accepting card is quite frankly embarrassing. I bet they've still managed to f*ck it up, like cards only available at certain tills or something equally stupid
1

Fat_Boy_Tim added 17:40 - Aug 9
ME - I've brought you a cup of tea :)

TWTD - Bet you put too much chuffing milk in it.
TWTD - Just a cup? Where's the mugs? Oh yes, us fans are!
TWTD - Bet it's not a proper china cup.
TWTD - I remember the days when we had used to win cups.
TWTD - About time, I was thirsty hours ago.
TWTD - I suppose this means there'll be no coffee anymore!

ME - Maybe Paul could buy you all a drink?

TWTD - Just one?
...
7

ChateauWines added 19:23 - Aug 9
Fat Boy Tim; quite simply the best post i have ever read on here! Sums this board up at times to a tee. Well said sir
4

RegencyBlue added 09:40 - Aug 10
Glad this is finally being done but the rest of the world has been accepting card payments for quite some time! Why things were allowed to deteriorate to this level, it’s not rocket science after all, is the question.

They also need to provide enough staff to actually serve. Most of the time it’s a couple of disinterested individuals moving at a snails pace in each kiosk.
1

SuffolkBlue13 added 19:24 - Aug 10
Defiantly wasn’t quicker today, poor
0


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