| itfc.co.uk is a terrible website 17:24 - Jul 25 with 1694 views | lurcher |
It looks great, but the navigation and functionality is appalling. Nothing is intuitive and it is overly complicated to do anything.
Hopefully HALO can help find them a better company to work with.
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| itfc.co.uk is a terrible website on 18:14 - Jul 25 with 1549 views | SimonBatfordITFC |
Is it? I thought it was pretty decent, never had a problem myself. |  | | |
| itfc.co.uk is a terrible website on 18:34 - Jul 25 with 1503 views | DarkBrandon |
I realised the other day that I basically never go on there. All my news I find here. Some content on soccy meeds. It really is only the occasional ticket purchase.
I really should be going their first, but as you say it is so bad. |  | | |
| itfc.co.uk is a terrible website on 19:06 - Jul 25 with 1445 views | lurcher |
| itfc.co.uk is a terrible website on 18:14 - Jul 25 by SimonBatfordITFC |
Is it? I thought it was pretty decent, never had a problem myself. |
Yes it is poor, especially navigating around Town TV. The presentation and the pictures are great. [Post edited 25 Jul 19:08]
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| itfc.co.uk is a terrible website on 19:09 - Jul 25 with 1420 views | SimonBatfordITFC |
| itfc.co.uk is a terrible website on 19:06 - Jul 25 by lurcher |
Yes it is poor, especially navigating around Town TV. The presentation and the pictures are great. [Post edited 25 Jul 19:08]
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Ah, can’t comment on TownTV. The actual marketing site itself is very accessible and works well on mobile. Unlike some sites… | | | |
| itfc.co.uk is a terrible website on 19:20 - Jul 25 with 1379 views | gosblue |
Correct
It's a joke. I've got the match for free but I still have to upload my debit card details and itfc isn't sending a verification code to my phone to verify a £0.00 payment as it should. I'm going to have to try paying the £4.99. The club must need the money. | | | |
| itfc.co.uk is a terrible website on 19:27 - Jul 25 with 1338 views | SimonBatfordITFC |
| itfc.co.uk is a terrible website on 19:20 - Jul 25 by gosblue |
Correct
It's a joke. I've got the match for free but I still have to upload my debit card details and itfc isn't sending a verification code to my phone to verify a £0.00 payment as it should. I'm going to have to try paying the £4.99. The club must need the money. |
Sorry to hear that. There’s another thread going too and other people seem to have similar issues.
Hope you can get it sorted.
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| itfc.co.uk is a terrible website on 06:29 - Jul 26 with 1179 views | lurcher |
| itfc.co.uk is a terrible website on 19:20 - Jul 25 by gosblue |
Correct
It's a joke. I've got the match for free but I still have to upload my debit card details and itfc isn't sending a verification code to my phone to verify a £0.00 payment as it should. I'm going to have to try paying the £4.99. The club must need the money. |
Yes the process of connecting memberships to getting the match for free was atrocious. The ticket office acknowledged that there was a problem with codes not being sent out when I spoke to them late Friday afternoon. It is unacceptable.
I am saying the website and any associated processes the club uses are not fit for purpose. This coming from someone who has worked in IT for 25+ years, with a degree in software engineering. [Post edited 26 Jul 6:38]
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| itfc.co.uk is a terrible website on 07:13 - Jul 26 with 1117 views | DJR |
Another odd aspect of the site is that I have a different password for the ticket part of the site to that for the rest of the website (including Town TV). In other words, my so-called ITFC Digital Account doesn't do what you think it might and work for everything. |  | | |
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| itfc.co.uk is a terrible website on 07:17 - Jul 26 with 1102 views | DJR |
| itfc.co.uk is a terrible website on 19:20 - Jul 25 by gosblue |
Correct
It's a joke. I've got the match for free but I still have to upload my debit card details and itfc isn't sending a verification code to my phone to verify a £0.00 payment as it should. I'm going to have to try paying the £4.99. The club must need the money. |
I did manage get the match for free but was slightly worried that payment page (for £0) had on it that I was signing up to a recurring £4.99 charge. | | | |
| itfc.co.uk is a terrible website on 07:23 - Jul 26 with 1066 views | Churchman |
| itfc.co.uk is a terrible website on 07:13 - Jul 26 by DJR |
Another odd aspect of the site is that I have a different password for the ticket part of the site to that for the rest of the website (including Town TV). In other words, my so-called ITFC Digital Account doesn't do what you think it might and work for everything. |
Yes, this is a bit annoying and finding certain tasks like re-selling your seat isn’t the easiest.
Overall? It does work for me in that despite the odd faff I’ve not had a problem buying, registering, seeing what I want to see. I’ve seen worse websites. There’s a lot that could be done to make it more intuitive and to improve it, albeit at a cost. |  | | |
| itfc.co.uk is a terrible website on 13:22 - Jul 26 with 899 views | lurcher |
| itfc.co.uk is a terrible website on 07:23 - Jul 26 by Churchman |
Yes, this is a bit annoying and finding certain tasks like re-selling your seat isn’t the easiest.
Overall? It does work for me in that despite the odd faff I’ve not had a problem buying, registering, seeing what I want to see. I’ve seen worse websites. There’s a lot that could be done to make it more intuitive and to improve it, albeit at a cost. |
It wouldn't be a very expensive job to improve what is there now. One front end developer for 2-4 weeks. | | | |
| itfc.co.uk is a terrible website on 17:51 - Jul 26 with 666 views | Swansea_Blue |
| itfc.co.uk is a terrible website on 07:23 - Jul 26 by Churchman |
Yes, this is a bit annoying and finding certain tasks like re-selling your seat isn’t the easiest.
Overall? It does work for me in that despite the odd faff I’ve not had a problem buying, registering, seeing what I want to see. I’ve seen worse websites. There’s a lot that could be done to make it more intuitive and to improve it, albeit at a cost. |
I always struggle to work out how to watch games. It’s not intuitive and I’m a technophobe. |  |
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| itfc.co.uk is a terrible website on 19:19 - Jul 26 with 597 views | Joey_Joe_Joe_Junior |
| itfc.co.uk is a terrible website on 17:51 - Jul 26 by Swansea_Blue |
I always struggle to work out how to watch games. It’s not intuitive and I’m a technophobe. |
Haven’t needed it for a while but mental that when you used to login on match day it isn’t right in your face just to join live. I thought it was pretty crap. |  | | |
| itfc.co.uk is a terrible website on 19:32 - Jul 26 with 562 views | Swansea_Blue |
| itfc.co.uk is a terrible website on 19:19 - Jul 26 by Joey_Joe_Joe_Junior |
Haven’t needed it for a while but mental that when you used to login on match day it isn’t right in your face just to join live. I thought it was pretty crap. |
Yeah, you’d think that would be obvious | |
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| itfc.co.uk is a terrible website on 09:22 - Jul 28 with 210 views | DarkBrandon |
Coming back to this, I’ve decided to finally get around to renewing my membership.
I log in with my digital account, go to shop … and it isn’t there.
I click on tickets and find myself logged out. So log in again with a different account.
Now I find a few different membership types. But no description on what they give me, or links to where I can find this out. I guess I’ll just ship the club £45 or so and hope for the best.
(Also they charge p&p for something which should be entirely digital by now) | | | |
| itfc.co.uk is a terrible website on 11:14 - Jul 28 with 90 views | Blue_Heath |
| itfc.co.uk is a terrible website on 09:22 - Jul 28 by DarkBrandon |
Coming back to this, I’ve decided to finally get around to renewing my membership.
I log in with my digital account, go to shop … and it isn’t there.
I click on tickets and find myself logged out. So log in again with a different account.
Now I find a few different membership types. But no description on what they give me, or links to where I can find this out. I guess I’ll just ship the club £45 or so and hope for the best.
(Also they charge p&p for something which should be entirely digital by now) |
I subscribed a few weeks ago, doesn't show up despite having email confirmation of payment. Emailed ticket office as never received a code for Aberdeen game, they forwarded me a code that didn't work and referred me to digital subscription with no details.
Absolutely hopeless to be honest. | | | |
| itfc.co.uk is a terrible website on 11:15 - Jul 28 with 86 views | Blue_Heath |
| itfc.co.uk is a terrible website on 11:14 - Jul 28 by Blue_Heath |
I subscribed a few weeks ago, doesn't show up despite having email confirmation of payment. Emailed ticket office as never received a code for Aberdeen game, they forwarded me a code that didn't work and referred me to digital subscription with no details.
Absolutely hopeless to be honest. |
Forgot to add this also:
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