| Oh FFS.... broken my glasses 22:15 - May 21 with 1030 views | sparks |
Properly annoying in the current situation. And problematic workwise and leisure wise.
Hopefully I can get my prescription out of specsavers and order some sort of appalling online 24 hour turnaround temporary replacements in the morning. Seriously bloody annoying! |  |
| The presence of those seeking the truth is infinitely to be preferred to the presence of those who think they've found it.
(Sir Terry Pratchett) | | Poll: | Is Fred drunk this morning? |
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| Oh FFS.... broken my glasses on 22:20 - May 21 with 1004 views | Bluefish |
You can have my old glasses, had laser correction about 4 years ago and they are still perfect |  |
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| Oh FFS.... broken my glasses on 12:17 - May 22 with 855 views | sparks |
Good old GDPR. Always a good standby for those wanting not to be helpful or to adhere to rigid rules which dont make sense.
Apparently specsavers can only POST my prescription to me. They cant provide it by phone or email. This, apparently, was due to GDPR. The rather arrogant and difficult fellow on the phone invited me several times to read the GDPR rules. He would, however, have been able to post the precription to me, even if I had provided a different (new) address. And of course, one's GP can provide test results on the phone...
I explained that I really did need to get glasses sorted for work on Monday. He told me in patronising tones that it takes 7 to 10 days for glasses anyway, so what was I complaining about. I pointed out that that was why I wanted the prescription, so I could get a cheap temporary pair online with a 24 hour turnaround (just because specsavers take 10 days, doesnt mean other more modern outfits do...).
Still annoyed. Staring at a screen in sunglasses is just really irritating. | |
| The presence of those seeking the truth is infinitely to be preferred to the presence of those who think they've found it.
(Sir Terry Pratchett) | | Poll: | Is Fred drunk this morning? |
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| Oh FFS.... broken my glasses on 12:21 - May 22 with 850 views | clive_baker |
| Oh FFS.... broken my glasses on 12:17 - May 22 by sparks |
Good old GDPR. Always a good standby for those wanting not to be helpful or to adhere to rigid rules which dont make sense.
Apparently specsavers can only POST my prescription to me. They cant provide it by phone or email. This, apparently, was due to GDPR. The rather arrogant and difficult fellow on the phone invited me several times to read the GDPR rules. He would, however, have been able to post the precription to me, even if I had provided a different (new) address. And of course, one's GP can provide test results on the phone...
I explained that I really did need to get glasses sorted for work on Monday. He told me in patronising tones that it takes 7 to 10 days for glasses anyway, so what was I complaining about. I pointed out that that was why I wanted the prescription, so I could get a cheap temporary pair online with a 24 hour turnaround (just because specsavers take 10 days, doesnt mean other more modern outfits do...).
Still annoyed. Staring at a screen in sunglasses is just really irritating. |
Seems particularly odd, given the nature of the request, that you're being encouraged to read something rather than providing you the detail you need orally. Could you not just tell him you're as blind as a bat without them? |  |
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| Oh FFS.... broken my glasses on 12:26 - May 22 with 843 views | Keno |
| Oh FFS.... broken my glasses on 12:17 - May 22 by sparks |
Good old GDPR. Always a good standby for those wanting not to be helpful or to adhere to rigid rules which dont make sense.
Apparently specsavers can only POST my prescription to me. They cant provide it by phone or email. This, apparently, was due to GDPR. The rather arrogant and difficult fellow on the phone invited me several times to read the GDPR rules. He would, however, have been able to post the precription to me, even if I had provided a different (new) address. And of course, one's GP can provide test results on the phone...
I explained that I really did need to get glasses sorted for work on Monday. He told me in patronising tones that it takes 7 to 10 days for glasses anyway, so what was I complaining about. I pointed out that that was why I wanted the prescription, so I could get a cheap temporary pair online with a 24 hour turnaround (just because specsavers take 10 days, doesnt mean other more modern outfits do...).
Still annoyed. Staring at a screen in sunglasses is just really irritating. |
when you had your eyes tested did they give you a copy of the prescription?
I seem to recall they have an obligation under some 'fare trading' law to do that so maybe askt to him why they can break one law but be anal about another!! |  |
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| Oh FFS.... broken my glasses on 12:29 - May 22 with 838 views | SouthBucksBlue |
| Oh FFS.... broken my glasses on 12:17 - May 22 by sparks |
Good old GDPR. Always a good standby for those wanting not to be helpful or to adhere to rigid rules which dont make sense.
Apparently specsavers can only POST my prescription to me. They cant provide it by phone or email. This, apparently, was due to GDPR. The rather arrogant and difficult fellow on the phone invited me several times to read the GDPR rules. He would, however, have been able to post the precription to me, even if I had provided a different (new) address. And of course, one's GP can provide test results on the phone...
I explained that I really did need to get glasses sorted for work on Monday. He told me in patronising tones that it takes 7 to 10 days for glasses anyway, so what was I complaining about. I pointed out that that was why I wanted the prescription, so I could get a cheap temporary pair online with a 24 hour turnaround (just because specsavers take 10 days, doesnt mean other more modern outfits do...).
Still annoyed. Staring at a screen in sunglasses is just really irritating. |
Yes GDPS...
I recently phoned the supplier of my fairly new kitchen as I needed a replacement cupboard door. I couldn’t identify exactly which range from their website. They accepted that the kitchen had been delivered to my house but wouldn’t tell me which range the cupboard was from as the order had been from the installing builder and not me. I suggested that this was a ridiculous interpretation of data protection but they were adamant. |  | | |
| Oh FFS.... broken my glasses on 12:29 - May 22 with 837 views | sparks |
| Oh FFS.... broken my glasses on 12:26 - May 22 by Keno |
when you had your eyes tested did they give you a copy of the prescription?
I seem to recall they have an obligation under some 'fare trading' law to do that so maybe askt to him why they can break one law but be anal about another!! |
Oh they are definitely obliged to provide it. That is basic Data Protection- they hold my data, I can see it. But then are two hours drive away, and I cannot for the life of me find the old slip from about 3.5 years ago... | |
| The presence of those seeking the truth is infinitely to be preferred to the presence of those who think they've found it.
(Sir Terry Pratchett) | | Poll: | Is Fred drunk this morning? |
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| Oh FFS.... broken my glasses on 12:31 - May 22 with 831 views | jeera |
| Oh FFS.... broken my glasses on 12:26 - May 22 by Keno |
when you had your eyes tested did they give you a copy of the prescription?
I seem to recall they have an obligation under some 'fare trading' law to do that so maybe askt to him why they can break one law but be anal about another!! |
I've had this problem when needing some paperwork urgently from a particular council.
Without end to end encryption they refused to email the stuff I needed and would only post it.
Same principle and I suppose they are probably right to the letter.
It is irritating though when you need information and time is a matter of importance with the technology and means to do so right there in front of you! |  |
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| Oh FFS.... broken my glasses on 12:31 - May 22 with 830 views | sparks |
| Oh FFS.... broken my glasses on 12:29 - May 22 by SouthBucksBlue |
Yes GDPS...
I recently phoned the supplier of my fairly new kitchen as I needed a replacement cupboard door. I couldn’t identify exactly which range from their website. They accepted that the kitchen had been delivered to my house but wouldn’t tell me which range the cupboard was from as the order had been from the installing builder and not me. I suggested that this was a ridiculous interpretation of data protection but they were adamant. |
It is undoubtedly used, routinely, by many as an excuse. And without any legal basis most of the time.
I once had a TUI phone operator tell me that they could not deal with my complints properly, or respond in writing due to GDPR... It is fair to say I gave her chapter and verse... | |
| The presence of those seeking the truth is infinitely to be preferred to the presence of those who think they've found it.
(Sir Terry Pratchett) | | Poll: | Is Fred drunk this morning? |
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| Oh FFS.... broken my glasses on 12:33 - May 22 with 828 views | sparks |
| Oh FFS.... broken my glasses on 12:31 - May 22 by jeera |
I've had this problem when needing some paperwork urgently from a particular council.
Without end to end encryption they refused to email the stuff I needed and would only post it.
Same principle and I suppose they are probably right to the letter.
It is irritating though when you need information and time is a matter of importance with the technology and means to do so right there in front of you! |
I dont think they are right at all. They will have one size fits all company policies to make sure that idiots dont cause stupid breaches. Thing is, if I convinced them who I was sufficiently to have it posted to an address of my choice, what on earth is the difference... | |
| The presence of those seeking the truth is infinitely to be preferred to the presence of those who think they've found it.
(Sir Terry Pratchett) | | Poll: | Is Fred drunk this morning? |
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| Oh FFS.... broken my glasses on 12:35 - May 22 with 825 views | Keno |
| Oh FFS.... broken my glasses on 12:29 - May 22 by sparks |
Oh they are definitely obliged to provide it. That is basic Data Protection- they hold my data, I can see it. But then are two hours drive away, and I cannot for the life of me find the old slip from about 3.5 years ago... |
its very frustrating isn't it!!
do you have a local optician who might be open and able to read the prescription off the glasses you have? | |
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| Oh FFS.... broken my glasses on 12:45 - May 22 with 815 views | jeera |
| Oh FFS.... broken my glasses on 12:33 - May 22 by sparks |
I dont think they are right at all. They will have one size fits all company policies to make sure that idiots dont cause stupid breaches. Thing is, if I convinced them who I was sufficiently to have it posted to an address of my choice, what on earth is the difference... |
I assure you I'm not siding with them!
Ask to speak to someone in charge maybe? Or ask them to at least get in to you by tomorrow poste haste!
Dunno what to say, it is a headache. I suppose you could drop into a store [?] but not if you need glasses for driving. That's if any are open? | |
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| Oh FFS.... broken my glasses on 12:49 - May 22 with 806 views | sparks |
| Oh FFS.... broken my glasses on 12:45 - May 22 by jeera |
I assure you I'm not siding with them!
Ask to speak to someone in charge maybe? Or ask them to at least get in to you by tomorrow poste haste!
Dunno what to say, it is a headache. I suppose you could drop into a store [?] but not if you need glasses for driving. That's if any are open? |
Ill have to wait, and put up with sunglasses, or incorrectly specified contacts in the interim. Hopefully it will come tomorrow.
Stores arent open except for emergency appointments. I am not very inclined to venture into the tight virus ridden ennvironment of an opticians!
There is an app to measure glasses strength- but only available in the US. | |
| The presence of those seeking the truth is infinitely to be preferred to the presence of those who think they've found it.
(Sir Terry Pratchett) | | Poll: | Is Fred drunk this morning? |
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