| TWTD advice Mac and Outlook 12:33 - Oct 25 with 945 views | Lord_Lucan |
One of our Macs is not syncing outlook, files are syncing ok but not emails.
Is there an easy fix, something in Outlook????
Thanks in advance [Post edited 25 Oct 2022 12:33]
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| TWTD advice Mac and Outlook on 14:44 - Oct 25 with 864 views | Keno |
You may find they sync over a period of time, maybe a few hours? |  |
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| TWTD advice Mac and Outlook on 14:55 - Oct 25 with 847 views | Deano69 |
There are some changes to the way MS 365 delivers email (now called Modern Authentication). Older equipment/Applications/Smartphones are going to be affected if not already.
This is what we have been advising (which may have nothing to do with your situation at all, but worth a check):
In summary, the following devices are compatible
- Microsoft Office/Outlook - 2016 or above (there is a registry key workaround for Windows based Office 2013, but is at your own risk)
- Windows Mail - Windows 10 or above
- Office/Outlook on Apple Mobile — requires iOS 12 or above
- Office for Android Mobile/Tablet - KitKat 4.4 or later version and have an ARM-based or Intel x86 processor
- Apple mail App - iOS 12 or above (may require the deletion and adding back in of the email account)
- Mac Mail — macOS 10.14 and above
- Thunderbird — version 78+
- Android Mail App is not going to be supported or updated you will have to install the Office applications or Gmail App
Webmail Access is unaffected. All recent Internet Browsers (e.g. Microsoft Edge, Chrome) will give full access to your email, calendar and contacts by logging on at https://outlook.office365.com
These are the currently listed compatible Browsers:
- Windows 11: The new Microsoft Edge, Mozilla Firefox, or Google Chrome
- Windows 10: The new Microsoft Edge, Microsoft Edge Legacy, Mozilla Firefox, or Google Chrome
- Windows 8.1 or 7 (SP1): The new Microsoft Edge, Firefox or Chrome
- Mac OS X (10.10 and later): The new Microsoft Edge, Apple Safari 10+ or Chrome
- Linux: Office for the web works in the new Microsoft Edge, Firefox or Chrome on Linux, but some features may not be available.
Loads more technical details available on this if needed.
Or it might just need the username and password re-entering!!! Who knows with a MAC |  |
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| TWTD advice Mac and Outlook on 15:10 - Oct 25 with 836 views | Lord_Lucan |
| TWTD advice Mac and Outlook on 14:55 - Oct 25 by Deano69 |
There are some changes to the way MS 365 delivers email (now called Modern Authentication). Older equipment/Applications/Smartphones are going to be affected if not already.
This is what we have been advising (which may have nothing to do with your situation at all, but worth a check):
In summary, the following devices are compatible
- Microsoft Office/Outlook - 2016 or above (there is a registry key workaround for Windows based Office 2013, but is at your own risk)
- Windows Mail - Windows 10 or above
- Office/Outlook on Apple Mobile — requires iOS 12 or above
- Office for Android Mobile/Tablet - KitKat 4.4 or later version and have an ARM-based or Intel x86 processor
- Apple mail App - iOS 12 or above (may require the deletion and adding back in of the email account)
- Mac Mail — macOS 10.14 and above
- Thunderbird — version 78+
- Android Mail App is not going to be supported or updated you will have to install the Office applications or Gmail App
Webmail Access is unaffected. All recent Internet Browsers (e.g. Microsoft Edge, Chrome) will give full access to your email, calendar and contacts by logging on at https://outlook.office365.com
These are the currently listed compatible Browsers:
- Windows 11: The new Microsoft Edge, Mozilla Firefox, or Google Chrome
- Windows 10: The new Microsoft Edge, Microsoft Edge Legacy, Mozilla Firefox, or Google Chrome
- Windows 8.1 or 7 (SP1): The new Microsoft Edge, Firefox or Chrome
- Mac OS X (10.10 and later): The new Microsoft Edge, Apple Safari 10+ or Chrome
- Linux: Office for the web works in the new Microsoft Edge, Firefox or Chrome on Linux, but some features may not be available.
Loads more technical details available on this if needed.
Or it might just need the username and password re-entering!!! Who knows with a MAC |
Thanks, I'll pass this over to the office nerd.
He keeps advising me to change to apple based mail but I have always used outlook.
This has been going on for about three weeks now
In summary - is it the Mac that is the issue rather than outlook because it's my Mac and I use the oldest one in the office, It's 2107 version.
Outlook is version 16.66 | |
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| TWTD advice Mac and Outlook on 15:35 - Oct 25 with 800 views | Deano69 |
| TWTD advice Mac and Outlook on 15:10 - Oct 25 by Lord_Lucan |
Thanks, I'll pass this over to the office nerd.
He keeps advising me to change to apple based mail but I have always used outlook.
This has been going on for about three weeks now
In summary - is it the Mac that is the issue rather than outlook because it's my Mac and I use the oldest one in the office, It's 2107 version.
Outlook is version 16.66 |
Would tie in with when the change happened (1st October) | |
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| TWTD advice Mac and Outlook on 15:42 - Oct 25 with 790 views | Keno |
| TWTD advice Mac and Outlook on 15:35 - Oct 25 by Deano69 |
Would tie in with when the change happened (1st October) |
My Mac and outlook have been ok since that change | |
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| TWTD advice Mac and Outlook on 16:26 - Oct 25 with 759 views | Deano69 |
| TWTD advice Mac and Outlook on 15:42 - Oct 25 by Keno |
My Mac and outlook have been ok since that change |
I assume they are up to date or within the spec listed earlier. | |
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| TWTD advice Mac and Outlook on 16:32 - Oct 25 with 749 views | Swansea_Blue |
| TWTD advice Mac and Outlook on 15:10 - Oct 25 by Lord_Lucan |
Thanks, I'll pass this over to the office nerd.
He keeps advising me to change to apple based mail but I have always used outlook.
This has been going on for about three weeks now
In summary - is it the Mac that is the issue rather than outlook because it's my Mac and I use the oldest one in the office, It's 2107 version.
Outlook is version 16.66 |
I'm running a Late 2012 version here and it still flies along, so it unlikely to be the age of the machine. I'm running and Exchange/Office 365 account on the Outlook app (16.66.1) and it's fine.
Sounds like you need a nerd. [Post edited 25 Oct 2022 16:32]
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| TWTD advice Mac and Outlook on 16:33 - Oct 25 with 744 views | ArnoldMoorhen |
| TWTD advice Mac and Outlook on 15:10 - Oct 25 by Lord_Lucan |
Thanks, I'll pass this over to the office nerd.
He keeps advising me to change to apple based mail but I have always used outlook.
This has been going on for about three weeks now
In summary - is it the Mac that is the issue rather than outlook because it's my Mac and I use the oldest one in the office, It's 2107 version.
Outlook is version 16.66 |
*Puts on coat*
*Takes two steps towards door*
*Stops, and half turns back*
*Pauses, thinks*
*Columbo voice on*
"Oh, just one other thing. Maybe you should investigate the possibility that "the office nerd" has changed something deep in Settings so that it appears broken so that you *have to* "change to apple based mail". " |  | | |
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| TWTD advice Mac and Outlook on 17:07 - Oct 25 with 715 views | Keno |
| TWTD advice Mac and Outlook on 16:26 - Oct 25 by Deano69 |
I assume they are up to date or within the spec listed earlier. |
I'm going to yes
but in reality a lot of is over my head!!! | |
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