| Ifollow response from yesterday 10:38 - Feb 12 with 1433 views | earlsgreenblue |
Chris (iFollow)
Feb 11, 2023, 22:04 UTC
Hi Mark
Thank you for contacting iFollow Support
Please accept our sincerest apologies for the problems you had accessing the live stream.
We are now aware of the cause of the issue and preventative measures and fixes have been implemented to stop this from happening again.
Should you have any further queries regarding this matter, please do let us know and we'll assist accordingly.
Best regards,
Chris
iFollow Support
Anyone report this to the club directly & if so what response did you get? Indeed who did you email & at what address? Bloody farce this service. |  | | |  |
| Ifollow response from yesterday on 10:49 - Feb 12 with 1383 views | earlsgreenblue |
This mornings update after requesting a refund.
Hi Mark,
Thank you for contacting iFollow Support.
We can confirm that we received your request. Please bear with us whilst this is reviewed.
We will respond as soon as we have reached a decision.
In the meantime, if you have any additional queries please contact us again.
Kind Regards,
Nada
iFollow Support | | | |
| Ifollow response from yesterday on 13:25 - Feb 12 with 1284 views | Leaky |
No reported it to Ifollow demanding a refund |  | | |
| Ifollow response from yesterday on 13:35 - Feb 12 with 1265 views | TheMoralMajority |
My guess is they will do everything they can to avoid dishing out refunds.
FWIW, for this reason I'm not even bothering to request one. I ended up watching the match on a 5 inch screen. This was a purchase I would not have made if I knew that this was the only option available to me.
However they will say that I got the product I paid for as I did watch the match (they will know I watched it from their logs). To be honest, it is a position that I couldn't really argue with, despite the fact that I ended up with an inferior product I would never knowingly have paid for. |  |
| ...but do signatures really work? |
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| Ifollow response from yesterday on 13:45 - Feb 12 with 1241 views | DJR |
| Ifollow response from yesterday on 13:35 - Feb 12 by TheMoralMajority |
My guess is they will do everything they can to avoid dishing out refunds.
FWIW, for this reason I'm not even bothering to request one. I ended up watching the match on a 5 inch screen. This was a purchase I would not have made if I knew that this was the only option available to me.
However they will say that I got the product I paid for as I did watch the match (they will know I watched it from their logs). To be honest, it is a position that I couldn't really argue with, despite the fact that I ended up with an inferior product I would never knowingly have paid for. |
What actually was the problem yesterday, and does this explain why the full match highlight link on the ITFC website is not working? |  | | |
| Ifollow response from yesterday on 13:50 - Feb 12 with 1223 views | TheMoralMajority |
| Ifollow response from yesterday on 13:45 - Feb 12 by DJR |
What actually was the problem yesterday, and does this explain why the full match highlight link on the ITFC website is not working? |
The full match link issue is the exact same issue.
I noticed it the night before when I went to check a previous full match. You click "Watch Live" and nothing happens (the page should expand to show the player, but this did not happen). I assumed that the issue was at my end, and forgot about it.
Then on the day of the match, I paid my money, went to the match page and then neither the Watch Live or Listen Live links worked (same issue as above).
Basically one of their developers had broken all watch/listen links across all club websites using iFollow. The app was the only way to watch the match.
Ultimately, someone did not test some changes before pushing them live (or after apparently). They won't admit this though, I'm sure. It will just be put down as a 'technical issue'. | |
| ...but do signatures really work? |
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| Ifollow response from yesterday on 14:07 - Feb 12 with 1186 views | J2BLUE |
I’m not bothering to ask for a refund. It would only be £3-4 and I’d rather not have them look too closely at my account. |  |
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| Ifollow response from yesterday on 14:12 - Feb 12 with 1129 views | DJR |
| Ifollow response from yesterday on 13:50 - Feb 12 by TheMoralMajority |
The full match link issue is the exact same issue.
I noticed it the night before when I went to check a previous full match. You click "Watch Live" and nothing happens (the page should expand to show the player, but this did not happen). I assumed that the issue was at my end, and forgot about it.
Then on the day of the match, I paid my money, went to the match page and then neither the Watch Live or Listen Live links worked (same issue as above).
Basically one of their developers had broken all watch/listen links across all club websites using iFollow. The app was the only way to watch the match.
Ultimately, someone did not test some changes before pushing them live (or after apparently). They won't admit this though, I'm sure. It will just be put down as a 'technical issue'. |
Thanks for the information.
I've now gone on to the app and can watch the whole game.
I was actually at the game but wanted to have a look at the chance Michael Smith missed, although as you mentioned the tiny screen is not as good as watching it on my computer. | | | |
| Ifollow response from yesterday on 14:17 - Feb 12 with 1091 views | bournemouthblue |
| Ifollow response from yesterday on 14:12 - Feb 12 by DJR |
Thanks for the information.
I've now gone on to the app and can watch the whole game.
I was actually at the game but wanted to have a look at the chance Michael Smith missed, although as you mentioned the tiny screen is not as good as watching it on my computer. |
It's a massive cock up on iFollow's part, at the very least they should be offering all users a gesture of goodwill towards the next match I would suggest [Post edited 13 Feb 2023 11:22]
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| Ifollow response from yesterday on 14:23 - Feb 12 with 1084 views | ButchersBrokenNose |
During the game, I emailed Scott Paul at the club, expecting to hear something on Monday. Eff me if he didn't forward me to iPlayer straightaway! I'm very impressed.
iPlayer, of course, gave me the same cut-and-paste response they gave you. They don't care, i.e. the definition of a monopoly.
****
Ben (iFollow Support)
scott.paul@itfc.co.uk
Feb 12, 2023, 04:15 UTC
Hi scott.paul@itfc.co.uk
Thank you for contacting iFollow​ Support
Please accept our sincerest apologies for the problems you had accessing the live stream.
We are now aware of the cause of the issue and preventative measures and fixes have been implemented to stop this from happening again.
Should you have any further queries regarding this matter, please do let us know and we'll assist accordingly.
Regards,
Ben
iFollow​ Support
scott.paul@itfc.co.uk
Feb 11, 2023, 16:22 UTC
Dear iFollow Support
Please can you contact Mr *** (CCed) as a matter of urgency regarding issues he is having with iFollow and explain to him how you intend to compensate for today’s issue.
Thanks
Scott
Scott Paul| Director of Marketing & Supporter Engagement
Ipswich Town Football Club | Portman Road | Ipswich | Suffolk | IP1 2DA
Tel: +44 (0) 1473 400 500
Email: scott.paul@itfc.co.uk| Web Page: www.itfc.co.uk
Twitter: @IpswichTown | Facebook: www.facebook.com/officialitfc |  | | |
| Ifollow response from yesterday on 14:33 - Feb 12 with 1040 views | Mullet |
| Ifollow response from yesterday on 14:23 - Feb 12 by ButchersBrokenNose |
During the game, I emailed Scott Paul at the club, expecting to hear something on Monday. Eff me if he didn't forward me to iPlayer straightaway! I'm very impressed.
iPlayer, of course, gave me the same cut-and-paste response they gave you. They don't care, i.e. the definition of a monopoly.
****
Ben (iFollow Support)
scott.paul@itfc.co.uk
Feb 12, 2023, 04:15 UTC
Hi scott.paul@itfc.co.uk
Thank you for contacting iFollow​ Support
Please accept our sincerest apologies for the problems you had accessing the live stream.
We are now aware of the cause of the issue and preventative measures and fixes have been implemented to stop this from happening again.
Should you have any further queries regarding this matter, please do let us know and we'll assist accordingly.
Regards,
Ben
iFollow​ Support
scott.paul@itfc.co.uk
Feb 11, 2023, 16:22 UTC
Dear iFollow Support
Please can you contact Mr *** (CCed) as a matter of urgency regarding issues he is having with iFollow and explain to him how you intend to compensate for today’s issue.
Thanks
Scott
Scott Paul| Director of Marketing & Supporter Engagement
Ipswich Town Football Club | Portman Road | Ipswich | Suffolk | IP1 2DA
Tel: +44 (0) 1473 400 500
Email: scott.paul@itfc.co.uk| Web Page: www.itfc.co.uk
Twitter: @IpswichTown | Facebook: www.facebook.com/officialitfc |
A refund is the minimum they should do given they failed to provide the service. But it'd be so costly they'll blag and bluster their way out of it.
It's beyond appalling though. They've been creaming off cash for years with a very substandard product comparatively and still can't get it right.
I hope the club questions them publicly and takes up the issue, as it might encourage others too. |  |
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