| On the phone to HMRC 16:04 - Jan 8 with 1048 views | Maccaisgod |
Apparently my call is important to them and i have to continue to hold.
They have told me 457 times now! |  | | |  |
| On the phone to HMRC on 16:36 - Jan 8 with 918 views | DJR |
Best time to call is probably not long after the phone lines open. |  | | |
| On the phone to HMRC on 18:38 - Jan 8 with 700 views | Kropotkin123 |
I feel your pain. The repetition of the same information or a short loop of a 20 sec clip of crackling piano music is bad.
The ones where you don't lose your place in the queue if you choose to be called back are the best. That way you are opting to torture yourself or not. |  |
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| On the phone to HMRC on 18:52 - Jan 8 with 667 views | Churchman |
Well, the tories took an axe to HMRC staffing and this is the result. Headcount, headcount, headcount was the only priority.
The people that did the work, including collection money owed (called Distraint), Inspectors were told they weren’t needed because ‘everyone is honest’. Call Centres, people facing enquiry centres (IRECs)? People will just have to wait or preferably use the internet.
Public services? You get what you pay for. [Post edited 8 Jan 20:04]
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| On the phone to HMRC on 20:18 - Jan 8 with 550 views | bournemouthblue |
I called them once, waiting 45 minutes to speak with someone, they said I'd called the wrong department and gave me another number.
I called that number, waited another 45 minutes only for them to tell me the previous number was the correct one. I wasn't very amused! |  |
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| On the phone to HMRC on 20:51 - Jan 8 with 476 views | Hugoagogo_Reborn |
| On the phone to HMRC on 20:18 - Jan 8 by bournemouthblue |
I called them once, waiting 45 minutes to speak with someone, they said I'd called the wrong department and gave me another number.
I called that number, waited another 45 minutes only for them to tell me the previous number was the correct one. I wasn't very amused! |
I have also faced a similar trauma, over many a tax year.
I mean, when you finally get to the right department, usually you get great service, but, my goodness, the wait times are epic. |  |
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| On the phone to HMRC on 21:27 - Jan 8 with 398 views | Pinewoodblue |
Customer Service isn’t like it used to be,
I rang Royal mail, took five minutes to go thtough the selection option process finally in a queue waiting to speak to someone then a recorded voice announced estimated wait would be in excess of 50 minutes. Also, like too many companies they don’t provide any email contact details.
Was chasing a parcel, made online purchase between Christmas & New Year delivery within 2-3 days. Then receive a correction 5-7 days so guessed coming from China or somewhere. Royal Mail tracker has said, for last week, waiting to receive package from seller. Seller says it has been cleared by customs and awaiting Royal Mail collection since last week.
I also receive an unsolicited phone call today from Halfords Customer Support, guy was talking nonsense thought he was in India or Philippines but the accent was wrong, turned out he was calling from Africa. |  |
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| On the phone to HMRC on 21:35 - Jan 8 with 363 views | bazza |
Just don’t pay them, and they’ll soon call You. |  | | |
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