| Ticket office telephone line 15:50 - Sep 7 with 1085 views | CopfordBlue |
Has anyone got through in less than 30 minutes at any point this season? For different reasons I’ve had to contact then 3 times in the last month. Hung up multiple times after being told I was position 40 something or 50 something in the queue. Gave up after an hour on hold earlier today and so will now have to drive to Ipswich tomorrow in the hope of getting it sorted in person.
I don’t like being negative or moaning when there is so much to be positive about and the staff when you do get to speak to them are great. If my experience is typical though, what used to be quick and easy is now down there with the worst customer service I’ve experienced anywhere in terms of wait times. [Post edited 7 Sep 18:04]
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| Ticket office telephone line on 15:55 - Sep 7 with 1052 views | hsg78 |
I don't get it. 75 minutes both times I've got through.
Surely they just build a button into the website that allows you to return tickets through there? If you can reallocate them to friends and family, why can't you return them via the same process?
Would clear up the phone lines and make things fair quicker and easier for everyone?
They are, as you say, brilliant and very friendly when on the phone so 10/10 to everyone working there. | | | |
| Ticket office telephone line on 15:56 - Sep 7 with 1046 views | hype313 |
1hr and 12m today, should've just driven down there. |  |
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| Ticket office telephone line on 15:59 - Sep 7 with 1029 views | Reuser_is_God |
I’ve never had to wait more than 5/10 mins but I always make sure I don’t call on days that tickets are released as they seem chaotic. |  |
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| Ticket office telephone line on 15:59 - Sep 7 with 1029 views | SitfcB |
I think the ticket office staff is on the low side for where we are at now, or at least it appears to be. |  |
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| Ticket office telephone line on 16:33 - Sep 7 with 922 views | Suffolktractor |
Spoken to them a couple of times in last month.
Maybe lucky, but I have got through within a few minutes both times.
Also, the staff have been really helpful and answered my questions without making me out to be the dope I am on IT issues. | | | |
| Ticket office telephone line on 16:48 - Sep 7 with 874 views | kpblues |
Spoke to them today and as we have said they are great but many links in the web site are broken and so phoning is the only option.
I was number 32 in the queue so obviously problems again today.
Can't believe that so many web site links are down in this day an age and staffing seems to be very low.. | |
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| Ticket office telephone line on 21:21 - Sep 7 with 652 views | football |
Was over two hours when I tried last | | | |
| Ticket office telephone line on 23:08 - Sep 7 with 574 views | Rozz |
I had to return a Sunderland ticket on the morning of the game. I sent my email to the main ticket office requesting the return for resale at 12:00 and it was confirmed at 12:01. |  | | |
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| Ticket office telephone line on 23:54 - Sep 7 with 523 views | north_stand77 |
2 hrs 20 mins for me a couple of weeks ago! |  | | |
| Ticket office telephone line on 00:02 - Sep 8 with 518 views | Whos_blue |
I wanted to clarify something today, so rang.
The ticket office are usually so helpful when I've called before.
Taking 15 mins to move from 41 to 35 in the queue, caused me to hang up.
I'm sure the staff are still very helpful, but the initial process has become terrible. |  |
| "Look, I don't wanna be the same as everybody else. That's why I'm a Mod, see?" |
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| Ticket office telephone line on 12:33 - Sep 8 with 318 views | MattBatt69 |
I was number 19 in the queue when I called last week and I got through in about 30 minutes. The guy was super helpful and sorted out all the digital ticket issues I had. |  | | |
| Ticket office telephone line on 12:59 - Sep 8 with 291 views | MattBatt69 |
I was number 19 in the queue when I called last week and I got through in about 30 minutes. The guy was super helpful and sorted out all the digital ticket issues I had. | | | |
| Ticket office telephone line on 15:05 - Sep 8 with 190 views | billlm |
I had two problems I email them,
Both times they called back,
Lucky I guess, |  | | |
| Ticket office telephone line on 15:34 - Sep 8 with 168 views | Number22 |
Yes, I've managed to get through within about 10mins both times... just luck of the drawn i'd imagine. |  | | |
| Ticket office telephone line on 16:13 - Sep 8 with 116 views | Meadowlark |
I had a problem with my league cup ticket. As it was not urgent I emailed them. They sorted it the next day.
(Top tip: Don't try to add your ticket to your wallet if you're on a Greater Anglia train! Intermittent internet! ) |  | | |
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