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Ticket Office Phone Lines Overwhelmed
Monday, 7th Jun 2021 17:26

Town’s ticket office phone lines were overwhelmed this morning after season tickets went on sale at the early bird price to supporters who hadn't had seats in the previous two seasons.

The club’s phone lines were gridlocked as fans made calls - some reporting they were dialling in more than a hundred times before they got through - to secure their seats and also raise queries regarding aspects of season ticket sales, including direct debits. Many more will have have bought seats online.

Yesterday, the club announced that season ticket holders renewing from last season or the campaign before had already taken the total close to 10,000.

Three Lions Berke Bakay and Brett Johnson thanked fans for their support, as their colleague Mark Detmer did yesterday.

The Blues are expected to announce details of membership packages later on in the week.

Town say they are working to resolve issues with Direct Debits and fans are asked not to phone the ticket office to raise queries on that front.

Season ticket holders who renewed prior to today and are using the interest-free scheme will have their first payment - of 11 in total - taken on Monday 14th June.

Those who buy their season ticket from today onwards will have their first Direct Debit payment - of 10 overall - taken on Thursday 1st July.

A Direct Debit mandate will be sent out to season ticket holders today via email or, for those who do not have an email address registered with the club, by post. Town have apologised for any inconvenience caused by the delayed first payment.

Photo: Action Images

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Saxonblue74 added 17:35 - Jun 7
We WILL be the pride of Anglia once more!

trncbluearmy added 17:36 - Jun 7
We still are and always will be

ShropshireBluenago09 added 17:37 - Jun 7
Keep going guys! Wish I lived near enough to be part of next season.

xrayspecs added 17:45 - Jun 7
Perhaps we need to upgrade the phone system?

Ely_Blue added 17:48 - Jun 7
Shame most of the people calling up this morning were to report the mistakes on their DD for season tickets where they had been incorrectly charged

itsonlyme added 17:49 - Jun 7
We always will be the pride of Anglia. No other team in this region has a record anywhere near ours and don’t forget it. Ipswich til I die I’m Ipswich til I die.

Westy added 18:35 - Jun 7
I know. I was one of those that couldn't get through.

BlueRuin69 added 18:48 - Jun 7
15,000 Coyb

ImAbeliever added 18:48 - Jun 7
My DD schedule totalled £2.50 more than I expected, but for some reason I don’t care.

Wooly74 added 18:56 - Jun 7
Where were you when we were sh*t???

runningout added 19:22 - Jun 7
May take a little while to be back to where we once were and competing

jas0999 added 19:29 - Jun 7
Refreshing change. Great news this.

mg415 added 19:50 - Jun 7
They need to get this sorted 2 hours trying to get through
Not good enough
Do they want to sell tickets ?
Website is a joke

TimmyH added 19:53 - Jun 7
That's good news!...lets pack PR to the rafters (if this bloody covid/government allows it).

alfromcol added 20:03 - Jun 7
Ely_Blue SAD

Talbs77 added 20:47 - Jun 7
I tried to ring as can’t figure out where I am with the discount thing from last season as my d/d (lower north season ticket) looked the same price as last season?

I tried to look on the ticket website and couldn’t find any information.

Someone please tell me if I’m a muppet.

Talbs77 added 20:49 - Jun 7
BTW I think we’re the best fans in the world, wouldn’t be surprised if we get 18000+ season ticket holders.

CavendishBlue added 20:53 - Jun 7
Was anybody that bored that they counted to over 100?

Bert added 20:59 - Jun 7
I'm sure that many of the calls were about purchasing season tickets but today was also the start of the period when season ticket holders can elect to make a number of choices about reducing their season ticket cost even further by selecting option 3 re team points. This coincided with DD mandates going out today before season ticket holders had made their selection. DD mandates will therefore have to be reissued when the Ticket Office catches up.

Talbs77 added 21:27 - Jun 7
Bert thanks for that mate that’s what confused me why I got my D/D mandate through when I hadn’t yet chosen my option.

Glad I wasn’t being a muppet for once.

HalesworthBlue7 added 22:07 - Jun 7
Let's keep this momentum going , get family and friends to buy and not miss out on what could be a fantastic season, ten thousand sold each and everyone try to get at least one more person to sign up. Could we set a new record for sales ? It's up to us , COYB

Ely_Blue added 22:31 - Jun 7
alfromcol explain? I know many people who renewed who had season tickets last season where there £103 refund hadnt been taken off, myself included, why does that equate to SAD?

alfromcol added 22:55 - Jun 7
You chose to say: "Shame most of the people calling up this morning were to report the mistakes on their DD for season tickets where they had been incorrectly charged"

Why pick on a negative, when presumably you didn't have a jot of evidence that your claim was true? Hence sad and negative when there is so much positivity about.

bluejamie1975 added 23:03 - Jun 7
last season ticket was 2009/10.
Signed up with my son today and looking forward to good times!!! COYB!!!

TractorRob added 08:24 - Jun 8
Those of us that had season tickets for last season are owed that amount. Why has no one, particularly the club mentioned this?

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