| "Bank error in your favour..." 20:33 - May 29 with 1069 views | Zx1988 |
I seem to recall a couple of posters on here know about such things, so after some hive mind thoughts...
Mrs Zx and I married 2.5yrs ago, and she promptly changed the name on her bank a/c and other financial bits and pieces.
She found herself needing to write a cheque the other week, and discovered that she hadn't updated her chequebook, so sent away for a new one.
It arrived on Tuesday, and the cheques are still in her maiden name. She's complained to Lloyds, who've told her that she'll have to effect a further name change in-branch, and have offered her £50 here and now to close the complaint, without her even having asked for compensation.
With my assumptions about/understanding of banks, it seems a bit of a red flag that they've offered a semi-decent sum of money without even having been asked, which makes me wonder if they've actually mucked up big time?
There's obviously the hassle and inconvenience side of things, but it occurs to me that failing to update their records is probably a pretty hefty GDPR issue.
For those of you in the know, am I right in my thinking, and is it worth going back to them and pressing for a better resolution? |  |
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| "Bank error in your favour..." on 21:10 - May 29 with 965 views | redrickstuhaart |
Highly unlikely to bd gdpr issue. Its just a standard response because of the effort and cost that service complaints, no matter how small, cost to deal with via the ombudsman. | | | |
| "Bank error in your favour..." on 21:17 - May 29 with 939 views | backwaywhen |
I had a £1500 deposit paid in to my account ( no banks named ) just after I had paid a £1500 loan back after a set period. Thinking I would hear from them regarding an error on their part .
Said nothing waited around 6 months still heard nothing so closed the account and never heard from them since probably 15 years ago now ……Happy days . | | | |
| "Bank error in your favour..." on 21:17 - May 29 with 929 views | Swansea_Blue |
GDPR is only an issue if they’ve released her details without permission or in a way that doesn’t comply with the reason the data was collected. A different name of a cheque book wouldn’t be an issue I’d have thought. More likely they’ve just been sloppy. I’m surprised by a £50 compensation offer, but very much doubt it’ll be because of fears over GDPR.
If it was me I’d take it and get a revised cheque book. Life’s too short to be arguing over admin with a bank. But that’s just me, so don’t take my advice! |  |
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| "Bank error in your favour..." on 08:18 - May 30 with 551 views | Steve_M |
It's £50, hardly a big sum of money but a reasonable offer for a careless but inconsequential mistake. You may have overthought this, put the money towards a nice meal out and be done with it. |  |
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| "Bank error in your favour..." on 08:22 - May 30 with 538 views | Swansea_Blue |
| "Bank error in your favour..." on 08:18 - May 30 by Steve_M |
It's £50, hardly a big sum of money but a reasonable offer for a careless but inconsequential mistake. You may have overthought this, put the money towards a nice meal out and be done with it. |
That won’t even buy bangers and mash! | |
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| "Bank error in your favour..." on 08:29 - May 30 with 521 views | Herbivore |
| "Bank error in your favour..." on 21:17 - May 29 by Swansea_Blue |
GDPR is only an issue if they’ve released her details without permission or in a way that doesn’t comply with the reason the data was collected. A different name of a cheque book wouldn’t be an issue I’d have thought. More likely they’ve just been sloppy. I’m surprised by a £50 compensation offer, but very much doubt it’ll be because of fears over GDPR.
If it was me I’d take it and get a revised cheque book. Life’s too short to be arguing over admin with a bank. But that’s just me, so don’t take my advice! |
Someone hasn't been paying attention during their mandatory data protection training. One of the pillars of GDPR is that organisations should ensure the information they hold about people is accurate, and given that she'd told them about her name change but on some part of their system it hasn't updated, technically it's a GDPR breach. That said, it's a comparatively inconsequential breach compared to sharing someone's personal data and if there's no real impact - save having to go to a branch to update her name - then £50 compo seems reasonable. |  |
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| "Bank error in your favour..." on 09:18 - May 30 with 453 views | blueasfook |
| "Bank error in your favour..." on 21:17 - May 29 by backwaywhen |
I had a £1500 deposit paid in to my account ( no banks named ) just after I had paid a £1500 loan back after a set period. Thinking I would hear from them regarding an error on their part .
Said nothing waited around 6 months still heard nothing so closed the account and never heard from them since probably 15 years ago now ……Happy days . |
That £1500 could have been a pensioners payment for food for the month. Hope you sleep well at night. |  |
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| "Bank error in your favour..." on 09:20 - May 30 with 431 views | blueasfook |
| "Bank error in your favour..." on 08:22 - May 30 by Swansea_Blue |
That won’t even buy bangers and mash! |
I'm sworn to never mention Bangers and Mash again! | |
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| "Bank error in your favour..." on 09:30 - May 30 with 394 views | _clive_baker_ |
As others have said a requirement of GDPR is to maintain accurate customer information, but this wouldn't to my mind represent a material breach.
It feels to me like they've extended a small gesture rather than any admission of a GDPR breach that will be of any concern to them. You could contact their data protection office if you're particularly inclined to but personally I would take the £50 and get on with my life tbh.
*Not financial advice |  | | |
| "Bank error in your favour..." on 09:35 - May 30 with 371 views | DarkBrandon |
I think that offering a few quid early in compensation must be getting more common. The same thing happened to me from someone (a utility company IIRC) without me asking.
I was quids in a few years ago. I moved from one energy supplier to another, and the old one had mistyped my final meter reading into their system, transposing two digits. So it was something like 9061 rather than 9601. They then closed my account and send me a refund for a few hundred pounds.
I felt slightly uneasy about this - although it was obvious the error would never be picked up. I asked a couple at people where I was working whether I should fess up and return the money and they all looked at me like I was the world's biggest idiot and said I should just keep the money. So I did. [Post edited 30 May 9:36]
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| "Bank error in your favour..." on 10:35 - May 30 with 299 views | bsw72 |
No - it is not major a GDPR issue - bank would have a month to update the error once identified. It is easier for the bank to make the offer of £50 to close out the issue quickly, rather than use up resources of admin (which would cost more internally).
Generally the Financial Ombudsman Service will rule on compensation from £50 to £250 based on the seriousness of the issue and inconvenience caused. If you wanted to tke the option of going to the FOS you would have to provide more details about how it inconvenienced etc.
Just take the £50. |  | | |
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