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ITFC Single Sign On 15:54 - Jun 2 with 2507 viewslongtimefan

I would recommend people check the Ticket section of the new Single Sign On website. Looks like my old Ticket sign in has not migrated correctly despite using the same email address and name!
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ITFC Single Sign On on 16:17 - Jun 2 with 2365 viewshomer_123

All details have to match, including things like Date of Birth - just ring the Club and they can easily sort.

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ITFC Single Sign On on 16:24 - Jun 2 with 2311 viewslongtimefan

ITFC Single Sign On on 16:17 - Jun 2 by homer_123

All details have to match, including things like Date of Birth - just ring the Club and they can easily sort.


Hmmmm. I've already emailed the ticket office but on reviewing the Profile details under both sections, one is showing my date of birth in American format! e.g one shows as 7/5/68 the other as 5th July 1968, with the first, numerical version, being correct.
[Post edited 2 Jun 16:28]
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ITFC Single Sign On on 17:35 - Jun 2 with 2105 viewsParisBlue

My AAP has gone from 27 yesterday to 0...

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ITFC Single Sign On on 10:57 - Jun 3 with 1628 viewsFarmerpiles

ITFC Single Sign On on 17:35 - Jun 2 by ParisBlue

My AAP has gone from 27 yesterday to 0...


Checked last night I had wrong customer number and my points were zero. Rung ticket office, 5 min call they corrected cust num and my points returned to original total.
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ITFC Single Sign On on 11:05 - Jun 3 with 1592 viewsITFC_Forever

Yep, happened to me as well.

Well worth logging in and checking everything is correct. Mine wasn’t either, but a quick call to the ticket office sorted it out and it’s fine now.

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ITFC Single Sign On on 16:52 - Jun 3 with 1329 viewsParisBlue

ITFC Single Sign On on 10:57 - Jun 3 by Farmerpiles

Checked last night I had wrong customer number and my points were zero. Rung ticket office, 5 min call they corrected cust num and my points returned to original total.


Yep, all sorted with a 5 minute call.

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ITFC Single Sign On on 16:53 - Jun 3 with 1323 viewsNumber22

Yeah mine has zero away priority points which is not the case, nor showing any memberships.

Will call them sometime....
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ITFC Single Sign On on 16:57 - Jun 3 with 1304 viewslongtimefan

ITFC Single Sign On on 16:52 - Jun 3 by ParisBlue

Yep, all sorted with a 5 minute call.


Yeah mine's been sorted now. Needed another reset after they'd thought they'd done everything but got there in the end
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ITFC Single Sign On on 17:20 - Jun 3 with 1254 viewsBig_Jase

Emailed them last night and they emailed back today to say it’s sorted. Easy fix and nothing to worry about.

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ITFC Single Sign On on 17:52 - Jun 3 with 1151 viewsITFC_Forever

ITFC Single Sign On on 16:53 - Jun 3 by Number22

Yeah mine has zero away priority points which is not the case, nor showing any memberships.

Will call them sometime....


There’s no memberships to show at the moment.

Last season’s has finished, and the new season’s ones haven’t been launched yet.

P 1199, W 528, D 308, L 363, F 1819, A 1470 91 / 92
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ITFC Single Sign On on 18:21 - Jun 3 with 1100 viewssouthnorfolkblue

They have wiped my account completely, away points, friends and family list…

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ITFC Single Sign On on 21:45 - Jun 3 with 966 viewsDubtractor

I'll be needing to call them tomorrow too.

All very well them saying to check the details match, but if you can't log into the ticket site on your supporter ID anymore then that's a tricky task!

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ITFC Single Sign On on 22:37 - Jun 3 with 854 viewsGlasgowBlue

ITFC Single Sign On on 21:45 - Jun 3 by Dubtractor

I'll be needing to call them tomorrow too.

All very well them saying to check the details match, but if you can't log into the ticket site on your supporter ID anymore then that's a tricky task!


Log in to the ticket site with your digital log in. If your points and history are showing then they match. If they aren’t then they don’t.

If they dint then log out and call the ticket office. They will merge your ticket account with your digital account. Then log back in.

Had to do it fir my boy earlier today as his supporter id was linked to my email and not his.

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ITFC Single Sign On on 22:54 - Jun 3 with 817 viewsParisBlue

ITFC Single Sign On on 22:37 - Jun 3 by GlasgowBlue

Log in to the ticket site with your digital log in. If your points and history are showing then they match. If they aren’t then they don’t.

If they dint then log out and call the ticket office. They will merge your ticket account with your digital account. Then log back in.

Had to do it fir my boy earlier today as his supporter id was linked to my email and not his.


I suspect in a lot of cases date of births were missing - mine was - and that was the key information for obvious reasons (father guves son the same name so can't identify who is who). Goodness knows when the accounts originally got created and how many migrations have gone through since.

You'd have thought they might run a query to report potential non-migrated accounts. I get they can't merge, but creating a new account where an active ticket account exists with the same email, first name, last name and postcode is probably a good candidate....

Looking forward to the LinkedIn post on the day the first away game is on sale and the complaint they missed out due to having 0 away points having not missed a game for 2000 years.

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ITFC Single Sign On on 08:59 - Jun 4 with 664 viewsNumber22

I've emailed the club today. Hopefully they can sort it. I feel sorry for people less able with technology.
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ITFC Single Sign On on 13:15 - Jun 4 with 533 viewsstonojnr

ITFC Single Sign On on 16:24 - Jun 2 by longtimefan

Hmmmm. I've already emailed the ticket office but on reviewing the Profile details under both sections, one is showing my date of birth in American format! e.g one shows as 7/5/68 the other as 5th July 1968, with the first, numerical version, being correct.
[Post edited 2 Jun 16:28]


Ah that old chestnut, you would not believe the amount of UK companies who buy into a software solution, and not think about the date format. And often spend years and millions coming up with ways to convert it back when they could have just bought the UK option up front

Postcodes is another, does it handle the space or not ?
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