| Ryanair chat experience 09:49 - May 1 with 3439 views | GeoffSentence |
Got through to a live agent on Ryanair agent on chat surprisingly quickly this morning. In fact I got caught out a little as I had wandered away not expecting to get connected and just got back in time to respond before he disconnected.
Ryanair cancelled my flights to Croatia in September weeks ago and I am now going through the hoops of getting a refund.
They have offered vouchers instead of a refund, which I don't want, so got on chat to request a refund. They are going to give me one but "We are not giving a specific timeframe for refunds but I advise it will not be until the COVID 19 restrictions have passed."
I am not happy with a promise of a refund at some unknown time in the future and I told them so and got this back from them
"the current unfortunate events and challenges need to be tackled together by us and our dear passengers."
Which from a company which is so openly contemptuous of the people who fly with it I thought was a bit rich.
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| Ryanair chat experience on 12:41 - May 1 with 503 views | factual_blue |
| Ryanair chat experience on 12:04 - May 1 by WeWereZombies |
You are writing a reply rather than chatting; you could, at least, have written 'You have not'. |
Great writers make their writing feel like conversation. |  |
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| Ryanair chat experience on 12:44 - May 1 with 496 views | GeoffSentence |
| Ryanair chat experience on 12:41 - May 1 by factual_blue |
Great writers make their writing feel like conversation. |
So do you. | |
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| Ryanair chat experience on 13:09 - May 1 with 483 views | WeWereZombies |
| Ryanair chat experience on 12:41 - May 1 by ElephantintheRoom |
Not at all... I just happen to inhabit the real world
Ryan Air are (or were) what they are. To cut costs which were increasing year after year they increasingly minimise the service or 'upsell'. How anybody can complain about being charged a small premium for jeopardising a flight is frankly absurd.
I dont use Ryan Air much... but if you dont check in luggage It tends to work quite well at what are still absurdly low prices. You get what you pay for.... whilst they were flying |
I have used RyanAir for at least two decades and once upon a time they were often, but not always, ridiculously cheap. This was not only achieved by filling up each flight as much as possible and avoiding late arrival penalties by airport authorities. They hoovered up no end of grant money by using out of the way airports, former military airports and airports that were not a city's main one so that local expansion and various nation's flight capacity increased.
As you say, costs started to increase, grants probably ran their course or became more strictly audited too. But the increase in low wage workers being used by high wage economies as well as more frequent city breaks, shopping trips, stag and hen nights abroad by the affluent and even the not so affluent propped up the cheap fares. Although by a decade ago the South of France for a quid fares were becoming scarce.
Lately when I have checked RyanAir I have often found no difference in fare price between them and more established airlines. And if you can fly Iberia or KLM for the same price, and to an airport with a metro station rather than an hour and a half bus journey into the city. And a cup of coffee and a snack included in the price. And a comfy seat. Well, you fly Iberia or KLM, don't you?
The nub of this is that RyanAir are reaping what they have sown; and Michael O'Leary's abrasive management style has not endeared him to passengers. It is sad that RyanAir staff, who have probably had the cost of their training docked from their wages, are going to be left high and dry in all likelihood. But lay that at the feet of the airline's wealthy owners, not the poor souls who have had to endure the flights. [Post edited 1 May 2020 13:21]
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| Ryanair chat experience on 13:19 - May 1 with 478 views | Parky |
| Ryanair chat experience on 12:29 - May 1 by Meadowlark |
I think Ryanair will "claim" bankruptcy and keep everyone's money. Then start again as Leary Air or something.
Someone a bit more corporate savvy can probably tell me if this is likely, but I wouldn't be surprised to see us all lose our money.
My flight in mid May has yet to be cancelled, so I can't do anything yet.
On a more minor point I also made the mistake of booking car parking at Stansted through Ryanair, and that payment will be stolen. I am pretty sure of that. |
Getting a refund for our parking at Stansted was an absolute breeze. The money was back in my account within hours.
Edit - Ours was done directly through the website for Stansted car park and not Ryanair however. [Post edited 1 May 2020 13:21]
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| Ryanair chat experience on 13:31 - May 1 with 468 views | azuremerlangus |
When you book a flight the payment takes seconds to complete. Surely a refund is just the reverse and should take a similar amount of time? |  |
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| Ryanair chat experience on 13:33 - May 1 with 466 views | Herbivore |
I spent a day and a half trying to get through on their live chat last weekend and got nowhere. Their behaviour as a company is abysmal. |  |
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| Ryanair chat experience on 13:40 - May 1 with 455 views | Vaughan8 |
| Ryanair chat experience on 10:30 - May 1 by Libero |
I'm supposed to be going on a Stag to Amsterdam in October which clearly won't be happening. Nobody in the Whatsapp group has spoken in weeks, I'm pretty sure the money slapped down for flights and hotel is as good as gone though so best write it off mentally now I guess. |
I had a holiday booked for April and we were stay9ng over in a hotel before hand.
It was a non refundable rate so I didn't hold much hope. However, I don't think they were openly offering it, but I contacted them and the agreed to refund it minus a £10 charge which I was happy with.
Also the car parking were being stubborn but I just emailed them saying they should be a bit more understanding of the situation and I got a refund in the end. I certainly didn't expect them to as they had pretty much said in the previous email that they wouldn't.
Definitely keep trying to get money back and try not to get too aggressive! Haha | | | |
| Ryanair chat experience on 13:41 - May 1 with 449 views | Meadowlark |
| Ryanair chat experience on 13:19 - May 1 by Parky |
Getting a refund for our parking at Stansted was an absolute breeze. The money was back in my account within hours.
Edit - Ours was done directly through the website for Stansted car park and not Ryanair however. [Post edited 1 May 2020 13:21]
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Yes. That was the mistake I made this time. Should've gone direct. |  | | |
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| Ryanair chat experience on 13:44 - May 1 with 442 views | uefacup81 |
| Ryanair chat experience on 13:31 - May 1 by azuremerlangus |
When you book a flight the payment takes seconds to complete. Surely a refund is just the reverse and should take a similar amount of time? |
I pondered that myself as I was watching the interview with O'Leary this morning. But he made a comment that, to my mind, does account for at least some of the extended time-scales.
He discussed that whilst a voucher could be applied immediately, a refund takes longer as it is money leaving the company. Working in an SME this does have the ring of truth to it - money out of the company needs to be audited, verified, and signed off by somebody, so can't necessarily be undertaken as an automatic process.
Granted I'm sure they could tweak their systems to speed this up, but then you have the trade-off with security/fraud. |  |
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| Ryanair chat experience on 13:54 - May 1 with 426 views | strikalite |
| Ryanair chat experience on 10:30 - May 1 by Libero |
I'm supposed to be going on a Stag to Amsterdam in October which clearly won't be happening. Nobody in the Whatsapp group has spoken in weeks, I'm pretty sure the money slapped down for flights and hotel is as good as gone though so best write it off mentally now I guess. |
Martin Lewis advised to wait for the Airline company to cancel the flights in order to get a full refund and then as long as you all have insurance to claim separately for the hotels even if just one person has made the payment for everybody.. |  | | |
| Ryanair chat experience on 14:02 - May 1 with 421 views | azuremerlangus |
| Ryanair chat experience on 13:44 - May 1 by uefacup81 |
I pondered that myself as I was watching the interview with O'Leary this morning. But he made a comment that, to my mind, does account for at least some of the extended time-scales.
He discussed that whilst a voucher could be applied immediately, a refund takes longer as it is money leaving the company. Working in an SME this does have the ring of truth to it - money out of the company needs to be audited, verified, and signed off by somebody, so can't necessarily be undertaken as an automatic process.
Granted I'm sure they could tweak their systems to speed this up, but then you have the trade-off with security/fraud. |
My point was really that when paying for something the system is remarkably simple/easy/quick. The reverse process is always slow/awkward/convoluted - to the point it appears to very deliberately designed to be as such.
Ultimately a business is there to make (take) money not give it back - and if it has to it will make sure it takes as long as possible (with excuses to back up the argument why it does).
Even when Amazon sorts out a refund (and they are pretty quick) the actually money still takes a couple of days to re-appear on the credit card. | |
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| Ryanair chat experience on 14:27 - May 1 with 409 views | Libero |
| Ryanair chat experience on 13:54 - May 1 by strikalite |
Martin Lewis advised to wait for the Airline company to cancel the flights in order to get a full refund and then as long as you all have insurance to claim separately for the hotels even if just one person has made the payment for everybody.. |
Yeah, I'd not taken any insurance out, I think I paid it all to the lad back in November so October seemed a long old way away!
I also don't have any of the details currently other than our flight time and name of the hotel we were going to be staying at.
Whatever happens, happens. I've mentally written it off, I'm a fortunate position where it won't be the difference between putting food on the table and not. |  | | |
| Ryanair chat experience on 17:42 - May 1 with 363 views | britbiker |
I paid £3,600 to take daughter and her boyfriend to Eurodisney in June for her 18th birthday.
It clearly won't be happening but not yet heard from Disney. Expecting them to offer later dates but can't see it opening this year.
Can you imagine the queue for a ride with two meter social distancing. It would be out of the park and half way to Paris. |  | | |
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