| Getting into the ground last night 17:10 - Aug 5 with 6389 views | pedrail |
I wasn't at the game, but a friend who was there said that there were major queues, and some people didn't get into the ground until 10 minutes after kick-off. It took a while for the machine to recognise the phones, and it was especially a pain for families with multiple members on one phone.
Any further insights into this? It seems that we should turn up with plenty of time to spare for the Sunderland game. |  | | |  |
| Getting into the ground last night on 19:51 - Aug 5 with 1378 views | SouperJim |
| Getting into the ground last night on 18:10 - Aug 5 by swede |
Oh dear, no sooner do I understand a new technology, then an even newer one overtakes it! I have no idea what a "Google Wallet" or "NFC" is . I'm going to have to get my son to help me on that one.
Whoever said technology will make life easier? |
NFC stands for No Friggin Clue, it's designed to marginalise technophobes |  |
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| Getting into the ground last night on 19:52 - Aug 5 with 1370 views | DJR |
| Getting into the ground last night on 18:35 - Aug 5 by DarkBrandon |
Do you use supermarket loyalty cards? The data on those is much more valuable and is actively sold.
Edit: and I’ve been reading Apple’s TOCs, and there is no mention of them selling this information. Often they explicitly say they don’t even keep it. How did you come to this view? [Post edited 5 Aug 18:46]
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The only one I have is a Nectar card but I still get the discounts in Sainsbury's even though I haven't registered it. |  | | |
| Getting into the ground last night on 20:12 - Aug 5 with 1303 views | chilli |
I just came on here to see if anyone was mentioning this. I've never used NFC or Google wallet before so a right faff to sort that out. Then a massive queue outside the Cobbold, unsure who was queuing for which gate, so , can you believe it, had to talk to people to find out! Then finally got to the people doing the scanning and the thing clearly wasn't working so she just let me in. Seems they've swapped a perfectly good qr scanning system that didn't need staff to oversee it, to a non functioning piece of tech. Got in 1 min before ko but even though a decent game, not exactly a great match day experience. |  | | |
| Getting into the ground last night on 20:22 - Aug 5 with 1273 views | BasingstokeBlue |
Not really. They still haven't announced when the Workshop will be held in Basingstoke. |  |
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| Getting into the ground last night on 20:43 - Aug 5 with 1209 views | SuffolkPunchFC |
| Getting into the ground last night on 18:14 - Aug 5 by BloomBlue |
Ooohh come on. Google and Apple are Donald J Trump's hero, and we have to keep Trump happy.
I must admit I avoid using them for payments as both use that data and sell it. As I'm against the UK government introducing a digital ID, as we know it will be used eventually to track us, I'm also against American companies tracking me including where I spend money. But to be fair I know a lot of people are happy to be tracked by US Corporate capilist companies. |
The data is not sold. In fact, using an Apple wallet is far more secure and the data more protected than any other payment method (even cash, since if you lose cash or have it stolen, you have almost zero chance of recovering it).
No Transaction History: Apple does not keep or see your individual purchase history, transaction amounts, or store locations. Those details stay between you, your bank, and the shop.
Hidden Card Numbers: Your actual credit or debit card numbers are never saved on Apple's servers or shared with merchants during a purchase. The card details aren’t even sent to the vendor you are purchasing from.
Secure Hardware: Your specific device account numbers are kept safe inside a specialized hardware chip on your phone called the Secure Element.
Encrypted Backups: Any information kept in iCloud related to your passes or wallet layout is fully encrypted | | | |
| Getting into the ground last night on 20:52 - Aug 5 with 1179 views | Deano69 |
| Getting into the ground last night on 20:22 - Aug 5 by BasingstokeBlue |
Not really. They still haven't announced when the Workshop will be held in Basingstoke. |
Maybe you can watch the recording if they make one. |  |
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| Wasn’t it the searches slowing it down? on 20:59 - Aug 5 with 1161 views | unstableblue |
On my queue into Cobbold it seemed the searches that were the cause of the delay and queue?
But yes it was definite a bit slower getting the tickets recognised. |  |
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| Getting into the ground last night on 21:03 - Aug 5 with 1140 views | BasingstokeBlue |
| Getting into the ground last night on 20:52 - Aug 5 by Deano69 |
Maybe you can watch the recording if they make one. |
If... | |
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| Getting into the ground last night on 22:04 - Aug 5 with 1030 views | Deano69 |
| Getting into the ground last night on 21:03 - Aug 5 by BasingstokeBlue |
If... |
So do you get to Portman Road for matches as a season ticket holder? | |
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| Getting into the ground last night on 22:13 - Aug 5 with 1017 views | bazza |
Definitely going to be an issue with people who have kids season tickets on a single phone.. worse so in cobbold as it was coming up As check ticket on under 19..and the turnstile is tighter than a camels arse in a sandstorm. |  | | |
| Getting into the ground last night on 22:32 - Aug 5 with 980 views | PioneerBlue |
All this would be great if the club could sort a simple thing which is cover the phone lines to deal with solving the unlinked digital and ticket account issue. They have a couple of weeks before issuing plastic like they did before! | |
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| Getting into the ground last night on 22:41 - Aug 5 with 966 views | harrydarbyshire |
| Getting into the ground last night on 18:17 - Aug 5 by xrayspecs |
Worked perfectly fine, straight in, albeit was there early.
Bigger issue is that the new extension to the West Stand is surely not going to be completed in time for the first game of the season. Just 13000 to get into a stand with no turnstiles; nor walls nor sides to the extension, which is only partly roofed... [Post edited 5 Aug 18:18]
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It won't be fully finished until after the Liverpool game, so it will be fully finished for the Fulham game, but the turnstiles will be accessible for the first game | | | |
| Getting into the ground last night on 05:07 - Aug 6 with 832 views | football |
The queues were because people arrived close to kick off and only half the ground open. Was quite straightforward. I was a bit late but my own fault for joining the wrong queue but machines worked absolutely fine | | | |
| Getting into the ground last night on 10:28 - Aug 6 with 712 views | tommyboy1972 |
| Getting into the ground last night on 20:22 - Aug 5 by BasingstokeBlue |
Not really. They still haven't announced when the Workshop will be held in Basingstoke. |
Hi mate,
I work in Camberley during the week so not far from you. I have added season tickets to my wifes and mine iphones, happy to help if i can? | | | |
| Getting into the ground last night on 15:16 - Aug 6 with 593 views | ronnyd |
| Getting into the ground last night on 17:16 - Aug 5 by BloomBlue |
If it helps when Arsenal went live with this model at the 1st game a lot of fans were still on the outside waiting to get in 20-25 minutes after kickoff. I believe the expression was; it was a f**king nightmare...
Obviously a lot of the problems were caused by too many fans only arriving 15-20 mins before kick-off |
Which people have been doing for years. They may have to change their habits if they want to see the full 90 minutes. Plus a few. | | | |
| Getting into the ground last night on 16:32 - Aug 6 with 523 views | rickw |
I've emailed the club, my phone is 6 years old and not capable of NFC and I'm taking 2 kids who don't have phones, when I get a reply I'll put it on here for others in the same boat |  |
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| Getting into the ground last night on 16:37 - Aug 6 with 508 views | BlueBlueBluex2 |
I’m mildly surprised at the amount of technophobes on this forum who are struggling with even basic tech. That said I am 50 and have a technical job so there is not a great deal I, or my young sons don’t know.
Also, if you are technically lacking in knowledge, it amazes me how most people choose android (where you need a greater understanding to keep your device and data secure)than an iPhone, where is basically done for you. Is it a cost thing ? | | | |
| Getting into the ground last night on 16:38 - Aug 6 with 503 views | Billywitch |
They want people arriving 60mins before the game to spend a few extra pounds in the stadium, its all part of the masterplan | | | |
| Getting into the ground last night on 17:00 - Aug 6 with 452 views | rickw |
| Getting into the ground last night on 16:32 - Aug 6 by rickw |
I've emailed the club, my phone is 6 years old and not capable of NFC and I'm taking 2 kids who don't have phones, when I get a reply I'll put it on here for others in the same boat |
The club replied and sent me my tickets as they were last season, so I can get in that way (hopefully!) | |
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| Getting into the ground last night on 17:00 - Aug 6 with 447 views | Plums |
| Getting into the ground last night on 16:37 - Aug 6 by BlueBlueBluex2 |
I’m mildly surprised at the amount of technophobes on this forum who are struggling with even basic tech. That said I am 50 and have a technical job so there is not a great deal I, or my young sons don’t know.
Also, if you are technically lacking in knowledge, it amazes me how most people choose android (where you need a greater understanding to keep your device and data secure)than an iPhone, where is basically done for you. Is it a cost thing ? |
Interesting question which deserves a much longer answer than I'm about to give. There are multiple reasons why people are struggling with this and I don't think technophobia per se is really it:
* It's a change nobody asked for so is imposed - always difficult to deal with
* Most people have over the years (myself included) found buying access to football to be a simple transaction. It now isn't - unless you're watching non-league with pay on the gate
* A UX designer I work with told me that people have pretty much settled on their behavioural response to digital by 23-25 years - anything after that requires a really big change will be a challenge.
* Trust - there are now entire industries devoted (for various reasons) to harvesting, selling, stealing or misusing personal data and the promotion of ideas that it's all bad or good - depending on your political viewpoint.
* Alienation. The 'developed' world is moving to the point where unless we give a child a smart phone and digital ID in the cradle, it isn't going to be able to transact with anything. If you're older and have never had a phone - your football club and the league it plays in is now effectively demanding (although there is an exception process) you have one and engage with how it works. Not only that but by default to use the wallet, you must have an Apple or Google account which is not a choice everyone wants to make.
I'm far from a technophobe but really do feel for those who struggle. Designers at all levels need to do better with this. [Post edited 6 Aug 17:16]
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| Getting into the ground last night on 17:46 - Aug 6 with 372 views | SuffolkPunchFC |
| Getting into the ground last night on 17:00 - Aug 6 by Plums |
Interesting question which deserves a much longer answer than I'm about to give. There are multiple reasons why people are struggling with this and I don't think technophobia per se is really it:
* It's a change nobody asked for so is imposed - always difficult to deal with
* Most people have over the years (myself included) found buying access to football to be a simple transaction. It now isn't - unless you're watching non-league with pay on the gate
* A UX designer I work with told me that people have pretty much settled on their behavioural response to digital by 23-25 years - anything after that requires a really big change will be a challenge.
* Trust - there are now entire industries devoted (for various reasons) to harvesting, selling, stealing or misusing personal data and the promotion of ideas that it's all bad or good - depending on your political viewpoint.
* Alienation. The 'developed' world is moving to the point where unless we give a child a smart phone and digital ID in the cradle, it isn't going to be able to transact with anything. If you're older and have never had a phone - your football club and the league it plays in is now effectively demanding (although there is an exception process) you have one and engage with how it works. Not only that but by default to use the wallet, you must have an Apple or Google account which is not a choice everyone wants to make.
I'm far from a technophobe but really do feel for those who struggle. Designers at all levels need to do better with this. [Post edited 6 Aug 17:16]
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I totally agree with your last sentence - good design for any system is essential for accessibility. Some of the other points I respectfully disagree with.
"It's a change nobody asked for so is imposed - always difficult to deal with"
Nobody? I welcome it. Having to authenticate separately for multiple websites/services from the same organisation is so annoying to me. SSO was introduced in 2000 - no organisation should have 5 platforms that all need separate authentication. This is a real quality of life improvement that will benefit everyone after the initial pain of transitioning for existing users.
"Most people have over the years (myself included) found buying access to football to be a simple transaction. It now isn't - unless you're watching non-league with pay on the gate"
I guess this is very much down to personal preference. I want everything digitally. Easier to organise, safer and more convenient. If I 'pay for something at entry' I want that digital too - just wave my phone at a payment point.
"A UX designer I work with told me that people have pretty much settled on their behavioural response to digital by 23-25 years - anything after that requires a really big change will be a challenge.
I've never seen any research or analysis that supports that view. Yes, I have been involved in developing advanced tech systems for 40 years, so have some experience of this. The research I've seem shows that adapting to new digital systems is driven more by having transferable skills (if you work in a engineering/tech industry, you adapt more easily) and also (and some will find this controversial) education and income! There is also a motivation element - how much you want to adopt new digital tech 
I'm in my sixties and tend not to have an issue with new tech - it's not really down to age, although people often attribute it to 'oldies not being able to learn new tech'. Age can contribute, as we become cognitively slower with age, but it is far from the primary contributor. [Post edited 6 Aug 17:49]
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| Getting into the ground last night on 17:48 - Aug 6 with 368 views | BloomBlue |
| Getting into the ground last night on 17:00 - Aug 6 by Plums |
Interesting question which deserves a much longer answer than I'm about to give. There are multiple reasons why people are struggling with this and I don't think technophobia per se is really it:
* It's a change nobody asked for so is imposed - always difficult to deal with
* Most people have over the years (myself included) found buying access to football to be a simple transaction. It now isn't - unless you're watching non-league with pay on the gate
* A UX designer I work with told me that people have pretty much settled on their behavioural response to digital by 23-25 years - anything after that requires a really big change will be a challenge.
* Trust - there are now entire industries devoted (for various reasons) to harvesting, selling, stealing or misusing personal data and the promotion of ideas that it's all bad or good - depending on your political viewpoint.
* Alienation. The 'developed' world is moving to the point where unless we give a child a smart phone and digital ID in the cradle, it isn't going to be able to transact with anything. If you're older and have never had a phone - your football club and the league it plays in is now effectively demanding (although there is an exception process) you have one and engage with how it works. Not only that but by default to use the wallet, you must have an Apple or Google account which is not a choice everyone wants to make.
I'm far from a technophobe but really do feel for those who struggle. Designers at all levels need to do better with this. [Post edited 6 Aug 17:16]
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Conversely a lot of technical related info is written by techies/designers and they are notorious for writing with assumptions.
I retired years ago but even then you would test and double test anything written by a techie if it was going out to customers.
If you have 1000s of Customers you have to assume their knowledge will be spread from 'I'm not techical to I have a PhD in IT'. You write at the lowest denominator level. |  | | |
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