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Town to Introduce Rules For No-Show Season Ticket Holders
Thursday, 27th Nov 2025 10:47

Town chairman and CEO Mark Ashton says the club will be introducing new rules to address non-attendance by season ticket holders, revealing that 6,000 fans have added their names to the waiting list launched last month.

Ashton says a significant number of the Blues’ season ticket holders, which number around 20,500, are absent from each match.

“It’s becoming a challenge for the first time. We haven’t really talked about this publicly before, but we’ve probably gone around 10 to 12 per cent no-show rate with season ticket holders,” Ashton told TownTV.

“For the first time this summer, we’ve introduced a waiting list for season tickets, we have 6,000 people on that waiting list and we’ve got to address this.

“We’ve got to look at who the no-shows are, how consistent they are and why they’re not coming.

“We are going to have to put some rules in place that if there are consistent no-shows of season ticket holders, we’ve got to put some rules and regulations in place because actually I’ve got 6,000 people here who want those tickets.

‘What we can’t do is therefore have empty seats on matchdays because that affects atmosphere, which affects performance, which affects everything that we’re trying to do.

“So, look out for that as we move through the rest of the season and into the summer because I think how we operate will change.

“I understand some people can’t come for a game, then we need to be in communication with those fans, they need to be in communication with us, but we want seats filled and we’ll look to address it moving forward. Remember, 6,000 now on a waiting list.”

He added: “Things happen, sometimes you can’t use it, but if you don’t want to lose it, use it, use our resale platform.”


Photo: Matchday Images



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Blue_In_Boston added 10:52 - Nov 27
Work patterns and constantly changing kick off times could well be part of the reason. I had to abandon my season ticket many years ago for exactly those reasons, and am now effectively an armchair fan as can never get tickets.
16

warfarinman69 added 10:58 - Nov 27
Without giving too much away I suffer from 3 chronic health conditions which sometimes impact my ability to attend - I only miss 3 or 4 games a season at most. This would be discrimination in my case. Plus I had a season ticket through all the years in the wilderness including McCarthy and the 3 Pauls. To "punish fans" - who have paid- is outrageous. They should do something about the away points system - there were a lot of spaces at Hull on Tuesday
11

LA_Tractor_Boy added 11:02 - Nov 27
Agree with this. IMO there is no excuse for not using the resale platform, unless you breakdown etc. on your way to the match.
12

tivo added 11:05 - Nov 27
With the resale platform and general ticket demand and interest; There is no excuse to be a constant no-show.

Even if you only knew you couldn't attend an hour before the game and offered it on X or here it would be snapped up.
9

Ravanelly added 11:07 - Nov 27
If you can't go then just use the resale platform, not difficult. You get your money back, somebody else gets to enjoy the game and no threat to losing your ST. To not do so is just plain selfish.
12

AbujaBlue added 11:07 - Nov 27
Warfarin, firstly sorry so to hear about your condition, but reading the article fully should allay your fears.

"We've got to look at who the no-shows are, how consistent they are and why they're not coming."

Reading Ashton's words, if you're missing 3-4 a season then you shouldn't really be worried. But if a seat lays vacant for most the season, let's say because the holder lives abroad then you've got to be fair to the 6,000 on the waiting list.

13

flykickingbybgunn added 11:09 - Nov 27
Living in deepest Norfolk we cant get back from evening games.
But we have found that on such occasions, like Stoke coming up, we put our tickets up for resale. The system is easy and it works.
21

PhilsAngels added 11:44 - Nov 27
All I can say is that some people must earn a darn sight more than me, if they are able to spend money on season tickets and/or away tickets and not go on a regular basis, I don't have that luxury.
3

baxterbasics added 11:48 - Nov 27
Great. Spent £40 to get on that waiting list, wonder where I am in that 6000 queue! Might have a shot at a season ticket by the 2032 season.
0

CityBlue added 11:52 - Nov 27
Numbers don’t add up. 10-12%? That has to include those executing sell backs as our attendances would not reflect a drop of 2000k
3

N2_Blue added 11:54 - Nov 27
Don’t understand some comments here.

I’m a london based season ticket holder with a young family. I’m a lucky I can afford a season ticket and choose to because I like to go to as many games as possible and to support the club.

However often I can’t go, but I have always sent on to a friend, offered for free or a cost much less than seat price (before resale platform) or in recent times listed for resale.

It’s an excellent thing the club is doing to be able more fans to go and keep PR full.

Season tickets holder moaning they can’t attend every game seem to be massively misunderstanding.

It’s really not very difficult to offer up your ticket if you can’t go and the club have done excellent work making it very straightforward.
And it’s win win, you actually get some money back rather then your season ticket seat just sitting empty.
8

mattrolow added 12:00 - Nov 27
I think any suggestion of 'punishing fans' is not understanding what Ashton has said. He said they want to understand why some people aren't attending. If this is down to an ongoing health issue, then the club can understand this. They are just asking for communication and to make the ground as full as possible for each game - giving as many fans as possible the opportunity to go.
10

newlurker added 12:11 - Nov 27
Don't think for one minute this is about people on a waiting list... All the clubs where demand outstrips supply, the clubs are purely looking at this as a revenue earner. Both Manchester teams have minimum attendance for Season Ticket Holders, City being 10 by the owner whilst United is 16 out of 19 games, although they have a facility to sell back to the club, donate or forwarded to paid member. Memberships cost money, and non-season ticket tickets are priced a lot higher that face-value season price.

100% this is a revenue maker and nothing to do with people on a waiting list.
-7

rickw added 12:26 - Nov 27
As N2_blue said if you can't make the match as a season ticket holder then offer it to a friend or resell it. I'm sure lots will have last minute emergencies which cause them to miss a game but I can't see this being a frequent thing, so I can't see how anyone can really be unhappy about this
4

Crawfordsboot added 12:40 - Nov 27
Man U have a good system in place that works. If you have to miss a game there is the option to transfer the ticket to a registered club member, to donate the ticket to the Man U Charitable Foundation for resale, or to offer the ticket to the club for resale and to receive a refund. These options all count as using the ticket. If the ticket is not forwarded under one of these options and is not used that counts as a no show. Too many no shows in a season can mean that you lose the right to automatically renew your season ticket for the next year. The club sets the permitted number of no shows at the beginning of the season. This covers those unavoidable occasions that can arise from time to time.
5

Richhibb added 12:54 - Nov 27
I normally would let someone use my tickets if I can't attend but this year last minute have missed a game and one of my sons was ill so he missed a game. Will be interesting how we can communicate easier when things come up. I know Brentford have a yellow card system
0

Gforce added 13:05 - Nov 27
Generally a good idea,but I'd like to know where those 6000 fans were on a cold night against Rotherham, six years ago,when I was watching Skuse,Hyham and Douglas in the midfield and having our first shot in the 75th minute.
9

blues1 added 13:10 - Nov 27
Gforce. The same place the other10-15000 were before the new ownership came in and things picked up on the pitch.
1

blues1 added 13:14 - Nov 27
Newmarket? How is it a revenue maker? The amoint they make for the resale tickets is negligible as they have to pay the season ticket holders back if they resell their ticket for the day.
2

LondonBlue73 added 13:20 - Nov 27
This is interesting
I live 160 miles away, we have 3 season tickets - I've had mine for 32 years. My daughter's 15 years each. Weekday fixtures means we can't get home via public transport or we are a 4 hour journey. Both my daughters work shifts and all different kick off times cause issues. Nonetheless 2 of the 3 of us make the majority of games 90% and all the make 60% together. When one can't go I try and give a ticket to those that sit around us to use for local fans.


I get atmosphere and empty seat issues. However I also feel fans needs should be met and appreciation of changing kick off times etc

It will be good to see what happens.

Dom
3

JewellintheTown added 13:22 - Nov 27
Some right moaners on here. Not happy if they cant attend, not happy if the club asks you to let them know so you can resale them and get money back, "club making money" (how, its face value & hassle surely?) complaining its discrimination ... the list goes on.
Just do the decent thing, let the club know, get your cash back or pass to someone else, so the stadium is full and crowd at its best. Really simple. No need for drama.
Ashton said it multiple times, they just want to know. We generate revenue when fans are at the game - any fans, which means we can ultimately get better players etc. Always some negative conspiracy with some.
9

bracknell_blue added 13:25 - Nov 27
I probably miss about 4 games a season - usually because of clashes with things I can't get out of (board meetings, wife's birthday).
0

Kickingblock added 13:40 - Nov 27
It's a problem we must be happy with seeing as you couldn't give spare tickets away 3 and a half years ago.
I missed half a dozen games 2 years ago and my mates son didn't want to give my ticket back. I've not needed to use the resale platform but if I had to, I wouldn't hesitate.
I mentioned resale on here a few years ago and was poo pood by some expert know it alls.
3

algy added 13:47 - Nov 27
Having used the resale system, it's so simple and easy to use. It just makes the seat available on the normal ticket purchase website and if it gets bought you get a 23rd of your season price back less a small admin charge. Simple for anyone looking to buy a seat too. If people like to make private arrangements when they can't go, that's great but (barring extreme circumstances) there really is no excuse for doing nothing.
4

VanDusen added 13:58 - Nov 27
I think this is pretty rich. I've had my season ticket for 25 years many of which a small group of seven of us were the ONLY people in our entire row! Now a whole host of glory hunters want to jump on the bandwagon we're at risk of being forced out when we travel hundreds of miles to attend home games and also have commitments abroad meaning 3-4 weeks away every now and again.

We are the ones who have kept this club going through bankruptcy (my "shares" have arbitrarily been made valuele
-5


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