| GP's Receptionists 10:47 - Jul 14 with 6936 views | blueasfook |
Do they deliberately choose from the pool of cranky middle-aged women to recruit for these jobs? |  |
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| GP's Receptionists on 10:49 - Jul 14 with 4244 views | Keno |
just remember it takes 7 years training to be a GP
but 5 mins training to be GP's Receptionist |  |
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| GP's Receptionists on 10:51 - Jul 14 with 4232 views | blueasfook |
| GP's Receptionists on 10:49 - Jul 14 by Keno |
just remember it takes 7 years training to be a GP
but 5 mins training to be GP's Receptionist |
Do you have an awkward and unhelpful telephone manner?
Yes.
Great, when can you start? | |
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| GP's Receptionists on 10:53 - Jul 14 with 4189 views | Keno |
| GP's Receptionists on 10:51 - Jul 14 by blueasfook |
Do you have an awkward and unhelpful telephone manner?
Yes.
Great, when can you start? |
Do you have an awkward and unhelpful telephone manner and are you prepared to offer medical advice for a series of random issue based purely on a 30 second conversation
yes
Great, you have the job | |
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| GP's Receptionists on 10:57 - Jul 14 with 4158 views | blueasfook |
| GP's Receptionists on 10:53 - Jul 14 by Keno |
Do you have an awkward and unhelpful telephone manner and are you prepared to offer medical advice for a series of random issue based purely on a 30 second conversation
yes
Great, you have the job |
I love how they sigh when they finally concede they can't help you with their limited medical knowledge and say "Right <sigh> I will book you an appointment then. 3rd of september 2024 Ok for you?" | |
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| GP's Receptionists on 10:58 - Jul 14 with 4151 views | Ryorry |
No, the ones I’ve encountered over the past 40 years approx have been helpful, competent and pleasant.
Perhaps I’m lucky or you’re unlucky. |  |
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| GP's Receptionists on 10:59 - Jul 14 with 4142 views | blueasfook |
| GP's Receptionists on 10:58 - Jul 14 by Ryorry |
No, the ones I’ve encountered over the past 40 years approx have been helpful, competent and pleasant.
Perhaps I’m lucky or you’re unlucky. |
You would say that. You're a cranky middle-aged woman too.
<runs away> | |
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| GP's Receptionists on 11:07 - Jul 14 with 4106 views | SE1blue |
Did she loudly announce your repeat prescription to the waiting room again?
Just order your viagara online. |  |
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| GP's Receptionists on 11:09 - Jul 14 with 4086 views | J2BLUE |
| GP's Receptionists on 11:07 - Jul 14 by SE1blue |
Did she loudly announce your repeat prescription to the waiting room again?
Just order your viagara online. |
My local chemist does that.
"MR J2, MAGNUM XLs" |  |
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| GP's Receptionists on 11:11 - Jul 14 with 4060 views | SE1blue |
| GP's Receptionists on 11:09 - Jul 14 by J2BLUE |
My local chemist does that.
"MR J2, MAGNUM XLs" |
You like big ice creams?
Weird flex. | |
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| GP's Receptionists on 11:12 - Jul 14 with 4047 views | giant_stow |
In fairness, it's a crap job - full of stress and pissed off people - responsibility with no glory or pay.
You need to speak their language... let them know you appreciate how busy and undervalued they are... grovel... and copoius thanks for any help. |  |
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| GP's Receptionists on 11:15 - Jul 14 with 4030 views | NthQldITFC |
| GP's Receptionists on 11:12 - Jul 14 by giant_stow |
In fairness, it's a crap job - full of stress and pissed off people - responsibility with no glory or pay.
You need to speak their language... let them know you appreciate how busy and undervalued they are... grovel... and copoius thanks for any help. |
Abso-fkn-lutely. |  |
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| GP's Receptionists on 11:17 - Jul 14 with 4012 views | SE1blue |
| GP's Receptionists on 11:12 - Jul 14 by giant_stow |
In fairness, it's a crap job - full of stress and pissed off people - responsibility with no glory or pay.
You need to speak their language... let them know you appreciate how busy and undervalued they are... grovel... and copoius thanks for any help. |
Sounds like playing for Norwich. | |
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| GP's Receptionists on 11:18 - Jul 14 with 4004 views | itfcjoe |
| GP's Receptionists on 10:58 - Jul 14 by Ryorry |
No, the ones I’ve encountered over the past 40 years approx have been helpful, competent and pleasant.
Perhaps I’m lucky or you’re unlucky. |
Wait until your GP gets shut to be combined with 8 other surgeries and then the Gestapo get on the reception desk then...! |  |
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| GP's Receptionists on 11:24 - Jul 14 with 3946 views | giant_stow |
| GP's Receptionists on 11:15 - Jul 14 by NthQldITFC |
Abso-fkn-lutely. |
Mrs ullaa did it in a one-Gp surgery when she was a whippersnapper. The practice specialised in dishing out methodone, but the GP had very little interest in needle hygene or personal safety. Tough gig. | |
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| GP's Receptionists on 11:30 - Jul 14 with 3915 views | BlueNomad |
"Ok. Now we have a full waiting room listening in please tell ALL OF US exactly what sort of infection you think you have...........................Speak up, I can't hear!" |  | | |
| GP's Receptionists on 11:36 - Jul 14 with 3868 views | DanTheMan |
| GP's Receptionists on 11:09 - Jul 14 by J2BLUE |
My local chemist does that.
"MR J2, MAGNUM XLs" |
J2 is Mantis Toboggan confirmed.
 |  |
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| GP's Receptionists on 11:42 - Jul 14 with 3823 views | Deano69 |
Me: I need to book a follow up appointment as requested by the hospital for a shoulder issue the GP organised an Ultrasound and Xray for.
Receptionist: Let me check your results
Me: Ok
Receptionist: Yes, I cant tell you any more than you already know. You will need to book an appointment
Me: Yes, thats why I called
Receptionist: Well you cant book an appointment at the moment, you will need to ring in a 8am
Me: But its not an emergency appointment, just the follow-up, happy to book for something over the new 2 or 3 weeks.
Receptionist: We cant book appointments, you will have to ring in at 8am
Me: Thats normally an hour on hold while I am at work and I might not be able to get in and don't really want to stop a more pressing case getting urgent attention, I don't mind if its 3 or 4 weeks away.
Receptionist: We cant book appointments, you will have to ring in at 8am
Me: Ok, thanks for all you help
Receptionist: Goodbye
Call at 8am (and one second), engaged for 30 minutes, having tried 102 times to dial, eventually through, on hold for 15 minutes, nothing left today, try again tomorrow.
Utterly pointless exercise...... |  |
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| GP's Receptionists on 12:03 - Jul 14 with 3752 views | Keno |
| GP's Receptionists on 11:42 - Jul 14 by Deano69 |
Me: I need to book a follow up appointment as requested by the hospital for a shoulder issue the GP organised an Ultrasound and Xray for.
Receptionist: Let me check your results
Me: Ok
Receptionist: Yes, I cant tell you any more than you already know. You will need to book an appointment
Me: Yes, thats why I called
Receptionist: Well you cant book an appointment at the moment, you will need to ring in a 8am
Me: But its not an emergency appointment, just the follow-up, happy to book for something over the new 2 or 3 weeks.
Receptionist: We cant book appointments, you will have to ring in at 8am
Me: Thats normally an hour on hold while I am at work and I might not be able to get in and don't really want to stop a more pressing case getting urgent attention, I don't mind if its 3 or 4 weeks away.
Receptionist: We cant book appointments, you will have to ring in at 8am
Me: Ok, thanks for all you help
Receptionist: Goodbye
Call at 8am (and one second), engaged for 30 minutes, having tried 102 times to dial, eventually through, on hold for 15 minutes, nothing left today, try again tomorrow.
Utterly pointless exercise...... |
Had virtually exactly the same
on another occasion I asked to speak to a doctor about a possible kidney inflection to which the reception proceeded to tell the doc was busy but she was sure if I drank lots of water it would be ok
Unfortunately for that lady I know the pracice manager who wasnt impressed when I mentioned it to her | |
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| GP's Receptionists on 12:28 - Jul 14 with 3703 views | strikalite |
| GP's Receptionists on 11:42 - Jul 14 by Deano69 |
Me: I need to book a follow up appointment as requested by the hospital for a shoulder issue the GP organised an Ultrasound and Xray for.
Receptionist: Let me check your results
Me: Ok
Receptionist: Yes, I cant tell you any more than you already know. You will need to book an appointment
Me: Yes, thats why I called
Receptionist: Well you cant book an appointment at the moment, you will need to ring in a 8am
Me: But its not an emergency appointment, just the follow-up, happy to book for something over the new 2 or 3 weeks.
Receptionist: We cant book appointments, you will have to ring in at 8am
Me: Thats normally an hour on hold while I am at work and I might not be able to get in and don't really want to stop a more pressing case getting urgent attention, I don't mind if its 3 or 4 weeks away.
Receptionist: We cant book appointments, you will have to ring in at 8am
Me: Ok, thanks for all you help
Receptionist: Goodbye
Call at 8am (and one second), engaged for 30 minutes, having tried 102 times to dial, eventually through, on hold for 15 minutes, nothing left today, try again tomorrow.
Utterly pointless exercise...... |
So many people are having this experience, forced to ring in at 8am daily for an appointment only to be told eventually after about half an hour that there are no appointments available.
I feel for the receptionists though, when you have a situation where you have two GP's covering tens of THOUSANDS of people it must be impossible, we don't get to hear/see the verbal abuse and frustration that they must encounter on a regular basis, they must get thoroughly cheesed off with it after a while..
What happened to booking online? I can look online right now for future appointments and I know 100% that they'll be nothing, not even for weeks and weeks in advance..
Something has to change, but it simply isn't going to anytime soon whilst we have a massive shortage of GP's.. |  | | |
| GP's Receptionists on 12:42 - Jul 14 with 3625 views | Coastalblue |
| GP's Receptionists on 11:42 - Jul 14 by Deano69 |
Me: I need to book a follow up appointment as requested by the hospital for a shoulder issue the GP organised an Ultrasound and Xray for.
Receptionist: Let me check your results
Me: Ok
Receptionist: Yes, I cant tell you any more than you already know. You will need to book an appointment
Me: Yes, thats why I called
Receptionist: Well you cant book an appointment at the moment, you will need to ring in a 8am
Me: But its not an emergency appointment, just the follow-up, happy to book for something over the new 2 or 3 weeks.
Receptionist: We cant book appointments, you will have to ring in at 8am
Me: Thats normally an hour on hold while I am at work and I might not be able to get in and don't really want to stop a more pressing case getting urgent attention, I don't mind if its 3 or 4 weeks away.
Receptionist: We cant book appointments, you will have to ring in at 8am
Me: Ok, thanks for all you help
Receptionist: Goodbye
Call at 8am (and one second), engaged for 30 minutes, having tried 102 times to dial, eventually through, on hold for 15 minutes, nothing left today, try again tomorrow.
Utterly pointless exercise...... |
That's just weird, the GP practise here only allow you to call to make appointments after 11AM, between 8 and 11 is for serious stuff, people ill rather than needing a later appointment.
Got to say that on the whole the staff are lovely too. Felt my age recently though when an appointment turned out to be with a very attractive doctor who looked about 18, saying that she knew her stuff and was very helpful. |  |
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| GP's Receptionists on 13:16 - Jul 14 with 3496 views | Plums |
| GP's Receptionists on 11:42 - Jul 14 by Deano69 |
Me: I need to book a follow up appointment as requested by the hospital for a shoulder issue the GP organised an Ultrasound and Xray for.
Receptionist: Let me check your results
Me: Ok
Receptionist: Yes, I cant tell you any more than you already know. You will need to book an appointment
Me: Yes, thats why I called
Receptionist: Well you cant book an appointment at the moment, you will need to ring in a 8am
Me: But its not an emergency appointment, just the follow-up, happy to book for something over the new 2 or 3 weeks.
Receptionist: We cant book appointments, you will have to ring in at 8am
Me: Thats normally an hour on hold while I am at work and I might not be able to get in and don't really want to stop a more pressing case getting urgent attention, I don't mind if its 3 or 4 weeks away.
Receptionist: We cant book appointments, you will have to ring in at 8am
Me: Ok, thanks for all you help
Receptionist: Goodbye
Call at 8am (and one second), engaged for 30 minutes, having tried 102 times to dial, eventually through, on hold for 15 minutes, nothing left today, try again tomorrow.
Utterly pointless exercise...... |
Yep, and they wonder why blokes in particular (but not exclusively) don't go to the doctor. Unless you're a frequent flyer at the surgery, the whole process is baffling, inconvenient and a reason to disengage.
When I last met my GP, I said I thought it was probably easier to arrange to see the Pope. She agreed... |  |
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| GP's Receptionists on 13:22 - Jul 14 with 3478 views | Ryorry |
| GP's Receptionists on 10:59 - Jul 14 by blueasfook |
You would say that. You're a cranky middle-aged woman too.
<runs away> |
No need to run away, I'm delighted to be assessed as 20 years younger than I actually am ... and yes I do get cranky sometimes when reading some of the drivel on here ... :)
The problem you highlighted, and that's been amplified by others, is less to to with individual receptionists (probably in most cases, but I accept not all) - and far more to do with #ToryCriminalsUnfitToGovern de-funding of the #NHS in their pursuit to privatise it for their own personal gain & consequent serious shortages of GPs.
In some cases that may be exacerbated by poor organisation within individual practices, but again, as practices have been politically structured into having to run as private businesses, their ability to pay for quality staff may be restricted. | |
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| GP's Receptionists on 13:31 - Jul 14 with 3408 views | blueasfook |
| GP's Receptionists on 11:17 - Jul 14 by SE1blue |
Sounds like playing for Norwich. |
POTD | |
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| GP's Receptionists on 14:00 - Jul 14 with 3350 views | Kieran_Knows |
| GP's Receptionists on 11:12 - Jul 14 by giant_stow |
In fairness, it's a crap job - full of stress and pissed off people - responsibility with no glory or pay.
You need to speak their language... let them know you appreciate how busy and undervalued they are... grovel... and copoius thanks for any help. |
What if you are like that, and they're still their same miserable selves?
Trying to even get an appointment at my GP is impossible these days. Everything is over the phone, and even when talking to them, explaining everything, they still don't want to see you.
So fricken frustrating. |  |
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| GP's Receptionists on 14:07 - Jul 14 with 3341 views | BlueBadger |
| GP's Receptionists on 14:00 - Jul 14 by Kieran_Knows |
What if you are like that, and they're still their same miserable selves?
Trying to even get an appointment at my GP is impossible these days. Everything is over the phone, and even when talking to them, explaining everything, they still don't want to see you.
So fricken frustrating. |
In all fairness, there's a LOT of stuff primary care providers do that that is perfectly fine to be done over the phone - medication reviews and even discussions about routine tests, for example but there's undoubtedly some stuff that should always be 'in person' such as acute changes to bloods, anything involving pain or breathlessness or unwell children, for example. |  |
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