| GP's Receptionists 10:47 - Jul 14 with 6946 views | blueasfook |
Do they deliberately choose from the pool of cranky middle-aged women to recruit for these jobs? |  |
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| GP's Receptionists on 14:45 - Jul 14 with 2648 views | LegendofthePhoenix |
| GP's Receptionists on 12:28 - Jul 14 by strikalite |
So many people are having this experience, forced to ring in at 8am daily for an appointment only to be told eventually after about half an hour that there are no appointments available.
I feel for the receptionists though, when you have a situation where you have two GP's covering tens of THOUSANDS of people it must be impossible, we don't get to hear/see the verbal abuse and frustration that they must encounter on a regular basis, they must get thoroughly cheesed off with it after a while..
What happened to booking online? I can look online right now for future appointments and I know 100% that they'll be nothing, not even for weeks and weeks in advance..
Something has to change, but it simply isn't going to anytime soon whilst we have a massive shortage of GP's.. |
Look here, how do you seriously expect public services like the NHS to meet your pathetic healthcare needs when there are literally tens of thousands of Tory MPs , their chums and shareholders who need to have millions paid out in dividends, backhanders and contracts for phoney services. The country just can't afford it, so you'll have to look it up on the internet, deal with it yourself, and stop whingeing. Some people. |  |
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| GP's Receptionists on 14:58 - Jul 14 with 2610 views | noggin |
| GP's Receptionists on 11:12 - Jul 14 by giant_stow |
In fairness, it's a crap job - full of stress and pissed off people - responsibility with no glory or pay.
You need to speak their language... let them know you appreciate how busy and undervalued they are... grovel... and copoius thanks for any help. |
But if we pay them more, inflation will rocket. |  |
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| GP's Receptionists on 17:56 - Jul 14 with 2544 views | Ryorry |
| GP's Receptionists on 14:45 - Jul 14 by LegendofthePhoenix |
Look here, how do you seriously expect public services like the NHS to meet your pathetic healthcare needs when there are literally tens of thousands of Tory MPs , their chums and shareholders who need to have millions paid out in dividends, backhanders and contracts for phoney services. The country just can't afford it, so you'll have to look it up on the internet, deal with it yourself, and stop whingeing. Some people. |
In any case, why bother complaining to the politicians responsible when there's a "cranky midle-aged woman" at the coalface doing their best to comply with their employers instructions, who is much handier & easier to blame.
See also the criticism directed to the faces of front-line ambulance & fire crews (albeit not with the same level of sexist stereotyping).
#StopKickingTheCat |  |
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| GP's Receptionists on 02:52 - Jul 15 with 2427 views | jontysnut |
| GP's Receptionists on 13:22 - Jul 14 by Ryorry |
No need to run away, I'm delighted to be assessed as 20 years younger than I actually am ... and yes I do get cranky sometimes when reading some of the drivel on here ... :)
The problem you highlighted, and that's been amplified by others, is less to to with individual receptionists (probably in most cases, but I accept not all) - and far more to do with #ToryCriminalsUnfitToGovern de-funding of the #NHS in their pursuit to privatise it for their own personal gain & consequent serious shortages of GPs.
In some cases that may be exacerbated by poor organisation within individual practices, but again, as practices have been politically structured into having to run as private businesses, their ability to pay for quality staff may be restricted. |
Even though I've had trouble trying to get an appointment and some receptionists, like others in public facing jobs, don't do themselves any favours sometimes, I do have some sympathy. They can't magic up appointments and it's not their fault there aren't enough GPs. Our practice has very good nurse practitioners who spotted my melanoma and referred me to a specialist within weeks. They're also able to prescribe. They have clinical pharmacists who can do medicine reviews, so some places are trying. |  | | |
| GP's Receptionists on 08:56 - Jul 15 with 2354 views | rodney76 |
If your surgery has econsult then it avoids the 8 am telephon and you are guaranteed a response by the next day.
Even then the doctors often palm you off with a nurse but at least you start making inroads,
My doctor has had a six foot brick wall built around his surgery to keep those pesky patients away from him. You only get face to face when he deigns it necessary. You then get the password to get you in there. |  | | |
| GP's Receptionists on 09:03 - Jul 15 with 2347 views | LeoMuff |
| GP's Receptionists on 08:56 - Jul 15 by rodney76 |
If your surgery has econsult then it avoids the 8 am telephon and you are guaranteed a response by the next day.
Even then the doctors often palm you off with a nurse but at least you start making inroads,
My doctor has had a six foot brick wall built around his surgery to keep those pesky patients away from him. You only get face to face when he deigns it necessary. You then get the password to get you in there. |
Tbf most specialist nurses are far better at assessing and treating than many GPs these days.
My Drs is total pap but the e referral/consult system they put in place is a huge improvement |  |
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| GP's Receptionists on 11:32 - Jul 15 with 2307 views | Ryorry |
| GP's Receptionists on 02:52 - Jul 15 by jontysnut |
Even though I've had trouble trying to get an appointment and some receptionists, like others in public facing jobs, don't do themselves any favours sometimes, I do have some sympathy. They can't magic up appointments and it's not their fault there aren't enough GPs. Our practice has very good nurse practitioners who spotted my melanoma and referred me to a specialist within weeks. They're also able to prescribe. They have clinical pharmacists who can do medicine reviews, so some places are trying. |
Sorry about the melanoma. A friend has this, was diagnosed early & has been successfully treated for over 20 years now, 2 small patches of surgery every few years (one a skin graft from elsewhere on body). | |
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| GP's Receptionists on 11:42 - Jul 15 with 2298 views | BanksterDebtSlave |
| GP's Receptionists on 10:58 - Jul 14 by Ryorry |
No, the ones I’ve encountered over the past 40 years approx have been helpful, competent and pleasant.
Perhaps I’m lucky or you’re unlucky. |
That right there is the sisterhood in action! The GP receptionist racket is clearly run by women for women. [Post edited 15 Jul 2023 11:42]
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| GP's Receptionists on 11:57 - Jul 15 with 2280 views | Oldsmoker |
The receptionists at my GP are the same.
The lack of GPs is causing it but bear a thought for those needing an NHS dentist.
I've recently read articles about people pulling their own teeth out with pliers because they're in so much pain. |  |
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| GP's Receptionists on 11:59 - Jul 15 with 2270 views | GlasgowBlue |
| GP's Receptionists on 11:57 - Jul 15 by Oldsmoker |
The receptionists at my GP are the same.
The lack of GPs is causing it but bear a thought for those needing an NHS dentist.
I've recently read articles about people pulling their own teeth out with pliers because they're in so much pain. |
Pliers? What's wrong with attaching a bit of string to the door knob? |  |
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| GP's Receptionists on 12:03 - Jul 15 with 2273 views | Ryorry |
| GP's Receptionists on 11:59 - Jul 15 by GlasgowBlue |
Pliers? What's wrong with attaching a bit of string to the door knob? |
A bit of string won't attach to a molar.
I was on a dental practice's NHS list, but because I didn't go for checkups in the 3 Covid years (& didn't have any actual dental problems), they removed me, then wouldn't re-instate me when I rang up earlier this year (though they did give me emergency treatment for two abcesses). | |
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| GP's Receptionists on 12:05 - Jul 15 with 2268 views | Oldsmoker |
| GP's Receptionists on 11:59 - Jul 15 by GlasgowBlue |
Pliers? What's wrong with attaching a bit of string to the door knob? |
Those of us who live in the 21st century have door handles.
String and a door-knob is the go-to in cartoons not in real life.
You can use pliers while looking in the bathroom mirror. | |
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| GP's Receptionists on 13:36 - Jul 15 with 2241 views | jontysnut |
| GP's Receptionists on 11:32 - Jul 15 by Ryorry |
Sorry about the melanoma. A friend has this, was diagnosed early & has been successfully treated for over 20 years now, 2 small patches of surgery every few years (one a skin graft from elsewhere on body). |
A legacy of the days when my mum sent me out to play in the sun covered in Trex or Spry Crisp n Dry rather than factor 50 | | | |
| GP's Receptionists on 14:21 - Jul 15 with 2217 views | quad |
| GP's Receptionists on 11:42 - Jul 14 by Deano69 |
Me: I need to book a follow up appointment as requested by the hospital for a shoulder issue the GP organised an Ultrasound and Xray for.
Receptionist: Let me check your results
Me: Ok
Receptionist: Yes, I cant tell you any more than you already know. You will need to book an appointment
Me: Yes, thats why I called
Receptionist: Well you cant book an appointment at the moment, you will need to ring in a 8am
Me: But its not an emergency appointment, just the follow-up, happy to book for something over the new 2 or 3 weeks.
Receptionist: We cant book appointments, you will have to ring in at 8am
Me: Thats normally an hour on hold while I am at work and I might not be able to get in and don't really want to stop a more pressing case getting urgent attention, I don't mind if its 3 or 4 weeks away.
Receptionist: We cant book appointments, you will have to ring in at 8am
Me: Ok, thanks for all you help
Receptionist: Goodbye
Call at 8am (and one second), engaged for 30 minutes, having tried 102 times to dial, eventually through, on hold for 15 minutes, nothing left today, try again tomorrow.
Utterly pointless exercise...... |
Here's a tip to avoid having to speak to GP receptionists:
Download the NHS app and you can book a telephone appointment directly. You won't get a guaranteed time, but you will get the GP call you directly.
That way you can avoid having to talk to cranky middle aged women and having them tell you that you can't make an appointment because of X,Y or Z. | | | |
| GP's Receptionists on 14:28 - Jul 15 with 2209 views | Ryorry |
| GP's Receptionists on 14:21 - Jul 15 by quad |
Here's a tip to avoid having to speak to GP receptionists:
Download the NHS app and you can book a telephone appointment directly. You won't get a guaranteed time, but you will get the GP call you directly.
That way you can avoid having to talk to cranky middle aged women and having them tell you that you can't make an appointment because of X,Y or Z. |
Well according to him, I'm a "cranky middle aged woman" & he voluntarily talks to me on here often enough! | |
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| GP's Receptionists on 14:40 - Jul 15 with 2175 views | J2BLUE |
| GP's Receptionists on 14:28 - Jul 15 by Ryorry |
Well according to him, I'm a "cranky middle aged woman" & he voluntarily talks to me on here often enough! |
Don't listen to him, we know it's not true
You're not middle aged...  |  |
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| GP's Receptionists on 14:43 - Jul 15 with 2159 views | Ryorry |
| GP's Receptionists on 14:40 - Jul 15 by J2BLUE |
Don't listen to him, we know it's not true
You're not middle aged... |
I beat you to that one over 25 hours ago, do keep up xx | |
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| GP's Receptionists on 14:50 - Jul 15 with 2150 views | J2BLUE |
| GP's Receptionists on 14:43 - Jul 15 by Ryorry |
I beat you to that one over 25 hours ago, do keep up xx |
Fair enough, I haven't read most of the thread. | |
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| GP's Receptionists on 08:31 - Jul 17 with 1990 views | itfcjoe |
| GP's Receptionists on 12:03 - Jul 15 by Ryorry |
A bit of string won't attach to a molar.
I was on a dental practice's NHS list, but because I didn't go for checkups in the 3 Covid years (& didn't have any actual dental problems), they removed me, then wouldn't re-instate me when I rang up earlier this year (though they did give me emergency treatment for two abcesses). |
One of my friends had an hours hygienist appointment between (as an example as don't know exact times) 2-3pm, was held up at work and phoned them about 1:55 saying that he was going to be late, but would still make the appointment and apologised
He got there at 2:20, they then told him that he had missed his appointment, and he said he is still happy to pay in full for the appointment and just have the time remaining until 3pm with the hygienist and they refused saying appointment is now missed, he had to pay a missed appointment penalty instead.
He got a letter a few days later saying he was no longer on the list at this NHS service because of a missed appointment.....
.....almost like they are looking for any excuse to cut down their numbers. |  |
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| GP's Receptionists on 09:01 - Jul 17 with 1957 views | WeWereZombies |
| GP's Receptionists on 11:57 - Jul 15 by Oldsmoker |
The receptionists at my GP are the same.
The lack of GPs is causing it but bear a thought for those needing an NHS dentist.
I've recently read articles about people pulling their own teeth out with pliers because they're in so much pain. |
I've been ringing Pliers for almost two days now without getting an answer, gonna try Chaka Demus instead... |  |
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| GP's Receptionists on 09:03 - Jul 17 with 1954 views | chicoazul |
| GP's Receptionists on 11:42 - Jul 14 by Deano69 |
Me: I need to book a follow up appointment as requested by the hospital for a shoulder issue the GP organised an Ultrasound and Xray for.
Receptionist: Let me check your results
Me: Ok
Receptionist: Yes, I cant tell you any more than you already know. You will need to book an appointment
Me: Yes, thats why I called
Receptionist: Well you cant book an appointment at the moment, you will need to ring in a 8am
Me: But its not an emergency appointment, just the follow-up, happy to book for something over the new 2 or 3 weeks.
Receptionist: We cant book appointments, you will have to ring in at 8am
Me: Thats normally an hour on hold while I am at work and I might not be able to get in and don't really want to stop a more pressing case getting urgent attention, I don't mind if its 3 or 4 weeks away.
Receptionist: We cant book appointments, you will have to ring in at 8am
Me: Ok, thanks for all you help
Receptionist: Goodbye
Call at 8am (and one second), engaged for 30 minutes, having tried 102 times to dial, eventually through, on hold for 15 minutes, nothing left today, try again tomorrow.
Utterly pointless exercise...... |
Modern England in a nutshell innit. |  |
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| GP's Receptionists on 09:51 - Jul 17 with 1909 views | Lord_Lucan |
| GP's Receptionists on 08:31 - Jul 17 by itfcjoe |
One of my friends had an hours hygienist appointment between (as an example as don't know exact times) 2-3pm, was held up at work and phoned them about 1:55 saying that he was going to be late, but would still make the appointment and apologised
He got there at 2:20, they then told him that he had missed his appointment, and he said he is still happy to pay in full for the appointment and just have the time remaining until 3pm with the hygienist and they refused saying appointment is now missed, he had to pay a missed appointment penalty instead.
He got a letter a few days later saying he was no longer on the list at this NHS service because of a missed appointment.....
.....almost like they are looking for any excuse to cut down their numbers. |
This happened to me at my dentist.
My problem is that I never know where I am going to be one day to the next but have to book appointments months in advance.
I missed an appointment and phoned the next day to apologise and explain, I of course offered to pay for it but was told I was now off the NHS list so I now have no dentist.
What is worse is my daughter booked up an appointment for my four year old grandkid and at the last minute something major cropped up (she is front-line) and she missed it. Phoned to apologise and offered to pay.
Now my grandkid doesn't have a dentist.
Basically it's NHS cleansing. |  |
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| GP's Receptionists on 09:53 - Jul 17 with 1904 views | MJallday |
| GP's Receptionists on 10:57 - Jul 14 by blueasfook |
I love how they sigh when they finally concede they can't help you with their limited medical knowledge and say "Right <sigh> I will book you an appointment then. 3rd of september 2024 Ok for you?" |
Sign me up with dates like that. |  |
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| GP's Receptionists on 16:41 - Jul 19 with 1718 views | Deano69 |
| GP's Receptionists on 14:21 - Jul 15 by quad |
Here's a tip to avoid having to speak to GP receptionists:
Download the NHS app and you can book a telephone appointment directly. You won't get a guaranteed time, but you will get the GP call you directly.
That way you can avoid having to talk to cranky middle aged women and having them tell you that you can't make an appointment because of X,Y or Z. |
Unfortunately not my surgery. Still Old School!
Still not managed to actually get an appointment, have go a call back promised but somehow missed that call earlier. Called in to say apologies the call seemed to go directly to voicemail. Was then effectively told off for missing it and that I had better catch the next call as he will only try twice!
Just checked he hadnt called and I missed it again but told it will be any time up to 6:30
There has to be a better way for non-urgent stuff.
As someone else mentioned, fella's are bad enough at seeking help, I am almost at the point of saying sod it (which is what I did when I had the issue start a few years back). |  |
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| GP's Receptionists on 20:05 - Jul 19 with 1674 views | ronnyd |
| GP's Receptionists on 13:36 - Jul 15 by jontysnut |
A legacy of the days when my mum sent me out to play in the sun covered in Trex or Spry Crisp n Dry rather than factor 50 |
Bootiful  | | | |
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