| More ticketing move balls ups 17:54 - Jun 10 with 25163 views | textbackup |
This time the pioneer movers
Having a mare aren’t they. But don’t you dare moan. |  |
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| More ticketing move balls ups on 10:13 - Jun 11 with 3676 views | lizzibee |
| More ticketing move balls ups on 10:01 - Jun 11 by itfcjoe |
Easy to say but feels like it would have been best giving the away fans the block nearest to them in the Sir Alf Ramsey upper tier. The people who would have needed to be relocated for that would have much more 'similar' seats as the upper corners in the other block, plus the top tier of North upper would have better availability and seats
Plus those moved from the good side on seats in the West Stand could move to the East Stand (maybe even extend D Block to cater for that) |
Not possible - the health and safety people ruled it out as have home fans below, and vice versa |  | | |
| More ticketing move balls ups on 10:17 - Jun 11 with 3641 views | itfcjoe |
| More ticketing move balls ups on 10:13 - Jun 11 by lizzibee |
Not possible - the health and safety people ruled it out as have home fans below, and vice versa |
There are plenty of grounds where I've sat below home fans |  |
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| More ticketing move balls ups on 10:24 - Jun 11 with 3605 views | itfcjoe |
Phone systems have gone down now  | |
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| More ticketing move balls ups on 10:28 - Jun 11 with 3574 views | lizzibee |
| More ticketing move balls ups on 10:17 - Jun 11 by itfcjoe |
There are plenty of grounds where I've sat below home fans |
Cant comment on those just know it was ruled out here | | | |
| More ticketing move balls ups on 10:30 - Jun 11 with 3557 views | N2_Blue |
| More ticketing move balls ups on 09:27 - Jun 11 by southnorfolkblue |
Why can’t they move existing ST holders elsewhere?
What’s wrong with saying to someone who has had a ticket for 2 years sorry you need to move to accommodate someone who has had one for 30?
Genuine question. Why can’t they do that? |
are you actually being serious?? |  |
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| More ticketing move balls ups on 10:35 - Jun 11 with 3526 views | sirporter |
| More ticketing move balls ups on 09:27 - Jun 11 by southnorfolkblue |
Why can’t they move existing ST holders elsewhere?
What’s wrong with saying to someone who has had a ticket for 2 years sorry you need to move to accommodate someone who has had one for 30?
Genuine question. Why can’t they do that? |
A valid question and no doubt one the long standing ST holders who are being evicted are asking, however, I can only imagine huge complexities in identifying recent holders, lengthy discussions/abuse at moving recent ST holders whilst simultaneously attempting to slot the longer ST holders into a new location that they may or may not like. I would imagine the season would be underway before everyone would be re located.
The D block move, if the club was promoted was aired a few seasons ago and although hugely disappointing for the very long standing holders who have a great seat/bar etc. it was clear that the same view in the West stand was likely to be unavailable as 'a block' as they too are all long standing ST holders. I know from my own experience as a D block holder previously that the club suggested re locating years ago and I and a number of others secured tickets in the West when they appeared as it was clear success (or even Cup games on occasions) would create an impossible situation that had no satisfactory outcome. To be fair success looked a long way off at the time, however, here we are with a problem that is now affecting a few more than just D block. 600 in the Upper west is a large number too and with the 750 D block they will have to be squashed in amongst the South Stand holders changing their situation too (tighter) and for some having a' great view and match day experience' will now be restricted view, up in the gods and loss of previous match day friends/etc.
The club have, it appears, simply been practical, from a supporter view it appears callous and uncaring as told to me by a D block holder, more notification and awareness of the issue could have softened the blow, result the same but fans would have had time to digest and it's called 'customer service and valuing people on the way up' is how it was explained to me by a current D block holder.
It's a no win situation for club and supporter so this is the only real practical compromise but a huge change for many ST holders of 10,20, 30 years plus who have been steadfast supporters no matter what who will all feel they have lost a large part of 'their match day' with the moves. [Post edited 11 Jun 2024 10:47]
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| More ticketing move balls ups on 10:39 - Jun 11 with 3509 views | portmanking |
| More ticketing move balls ups on 10:24 - Jun 11 by itfcjoe |
Phone systems have gone down now |
It's a very difficult balancing act. We didn't even know if these ticket moves would be needed until 4th May. Yes, I know you can have a skeleton plan, but it's very different to having to put it in place.
As so many have said, things have snowballed to such an extent that things like this were always going to happen. Phone system is another symptom of our previous underfunded regime too.
I think if Ashton said something along the lines of "I know some of you will have been in the same seat for 20-30+ years, but we've got very little wriggle room to comply with PL rules and we'll have to make some difficult decisions to ensure fans get to watch the action", it may have been digested easier.
Parents being separated from their kids is obviously unacceptable. But, aside from this, most fans SHOULD feel grateful to be able to watch the first PL action in a generation, whichever vantage point that may be. One good thing is that this debacle may see the Cobbold redevelopment expedited somewhat. | | | |
| More ticketing move balls ups on 10:54 - Jun 11 with 3429 views | flykickingbybgunn |
| More ticketing move balls ups on 10:39 - Jun 11 by portmanking |
It's a very difficult balancing act. We didn't even know if these ticket moves would be needed until 4th May. Yes, I know you can have a skeleton plan, but it's very different to having to put it in place.
As so many have said, things have snowballed to such an extent that things like this were always going to happen. Phone system is another symptom of our previous underfunded regime too.
I think if Ashton said something along the lines of "I know some of you will have been in the same seat for 20-30+ years, but we've got very little wriggle room to comply with PL rules and we'll have to make some difficult decisions to ensure fans get to watch the action", it may have been digested easier.
Parents being separated from their kids is obviously unacceptable. But, aside from this, most fans SHOULD feel grateful to be able to watch the first PL action in a generation, whichever vantage point that may be. One good thing is that this debacle may see the Cobbold redevelopment expedited somewhat. |
I agree that it had to be done. I think we all do. But the club has made a fantastic hash of it's communications. Very badly done. |  | | |
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| More ticketing move balls ups on 11:15 - Jun 11 with 3364 views | Churchman |
| More ticketing move balls ups on 10:01 - Jun 11 by itfcjoe |
Easy to say but feels like it would have been best giving the away fans the block nearest to them in the Sir Alf Ramsey upper tier. The people who would have needed to be relocated for that would have much more 'similar' seats as the upper corners in the other block, plus the top tier of North upper would have better availability and seats
Plus those moved from the good side on seats in the West Stand could move to the East Stand (maybe even extend D Block to cater for that) |
Then you potentially relocate 3000 people instead of 1000. You have to reconfigure access and segregation to and for Churchmans, possibly reducing capacity further in the process. All to keep a block of people happy because they are privileged?
There is an issue re home supporters below. I wouldn’t want to be one of them. There problems like that at Sunderland, hence reduced tickets for away supporters to keep a gap.
Ever go to the Baseball ground? People used to lob plastic bags of p£ss and worse on the people below.
With the huge workload, I’m guessing what they are trying to do is the least disruptive. There is clearly a Comms issue though and those displaced deserve first options on relocating when a seat becomes available next season and when Cobbold stand is rebuilt - obviously. [Post edited 11 Jun 2024 11:19]
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| Do really feel for those being moved though on 11:22 - Jun 11 with 3334 views | unstableblue |
As stated I do feel the club have a nightmare challenge, no matter the course taken to meet a mandatory challenge. And also I do think some of the alternative seat options (behind goal uppers) have real merit over the older side stands.
Having said all that as a fan when you’ve been seated in the same spot for years, a spot you chose originally yourself, when you’re used to the access, concourses (no matter how limited) - well it’s a huge wrench.
I suppose people’s issues are two fold, the move itself and then the comms and process followed by the club. The first seems insurmountable. The latter perhaps needed some improvements.
Earlier comms, and I think people would have reacted to a better and more sympathetic message - see Ashton below. But again an impossible task.
I guess one thing to bear in mind is at least we’ve got a season ticket! Gonna be hard to get a matchday ticket next season!!
“Again, we’ve looked at the different options, the increase from the 2,000 to the 3,000 will be predominantly upper Cobbold and S Block in lower Cobbold.
“What I would ask fans to do is just breathe. Please do not contact the ticket office or customer services trying to get ahead of this. We know who you are and we will be in contact with you really, really quickly and we’ll give you alternatives.
“But it doesn’t matter how long you’ve sat in that seat, you will be moving. And respectfully I ask you to understand why. We have no alternative.” |  |
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| More ticketing move balls ups on 11:24 - Jun 11 with 3301 views | lizzibee |
| More ticketing move balls ups on 11:15 - Jun 11 by Churchman |
Then you potentially relocate 3000 people instead of 1000. You have to reconfigure access and segregation to and for Churchmans, possibly reducing capacity further in the process. All to keep a block of people happy because they are privileged?
There is an issue re home supporters below. I wouldn’t want to be one of them. There problems like that at Sunderland, hence reduced tickets for away supporters to keep a gap.
Ever go to the Baseball ground? People used to lob plastic bags of p£ss and worse on the people below.
With the huge workload, I’m guessing what they are trying to do is the least disruptive. There is clearly a Comms issue though and those displaced deserve first options on relocating when a seat becomes available next season and when Cobbold stand is rebuilt - obviously. [Post edited 11 Jun 2024 11:19]
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Just imagine the scum below our fans - carnage springs to mind | | | |
| A bit of social media Chinese whispers going on on 11:52 - Jun 11 with 3227 views | Dyland |
| More ticketing move balls ups on 20:41 - Jun 10 by LankHenners |
They really have messed this up and it's pretty poor in all honesty.
Appreciate he was trying to protect staff to a degree but thought Ashton got the whole tone wrong from the start with his 'don't complain, get on with it' comments. He approached it with his coldhearted, corporate hat on rather than the human touch which was obviously going to be necessary.
He likes to go on about how much the history of the club matters and how important the fans are, but clearly no thought was given to the fact a lot of the people in the affected areas will be long-standing ST holders and/or older people more likely to get a bit confused and stuck with an abrupt 'choose a new seat tomorrow or miss out' type of email. |
You write...
"... thought Ashton got the whole tone wrong from the start with his 'don't complain, get on with it' comments. He approached it with his coldhearted, corporate hat on rather than the human touch which was obviously going to be necessary."
I think that's unfair. What he said was...
“Again, we’ve looked at the different options, the increase from the 2,000 to the 3,000 will be predominantly upper Cobbold and S Block in lower Cobbold.
“What I would ask fans to do is just breathe. Please do not contact the ticket office or customer services trying to get ahead of this. We know who you are and we will be in contact with you really, really quickly and we’ll give you alternatives.
“But it doesn’t matter how long you’ve sat in that seat, you will be moving. And respectfully I ask you to understand why. We have no alternative.”
What are the club meant to do? No easy solution... indeed, no solution at all for people who are (quite fairly) cross at having to move. Tis the price of our quite brilliant (and ridiculous) last two years. |  |
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| That's quite an eeyore take on 11:58 - Jun 11 with 3173 views | Dyland |
| How have they messed this up? on 22:42 - Jun 10 by Illinoisblue |
He could have been blunt but still wrapped it up an apology of sorts. All the “don’t contact the ticket office” stuff was very much “shut up and don’t complain” |
I took it to mean the ticket office may struggle with hundreds of (possibly angry or upset) people calling all at once, when they are working to solve the problem in the best way possible. Which is still not gonna be great for many, but there is no magic bullet here. | |
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| More ticketing move balls ups on 12:01 - Jun 11 with 3159 views | southnorfolkblue |
| More ticketing move balls ups on 10:35 - Jun 11 by sirporter |
A valid question and no doubt one the long standing ST holders who are being evicted are asking, however, I can only imagine huge complexities in identifying recent holders, lengthy discussions/abuse at moving recent ST holders whilst simultaneously attempting to slot the longer ST holders into a new location that they may or may not like. I would imagine the season would be underway before everyone would be re located.
The D block move, if the club was promoted was aired a few seasons ago and although hugely disappointing for the very long standing holders who have a great seat/bar etc. it was clear that the same view in the West stand was likely to be unavailable as 'a block' as they too are all long standing ST holders. I know from my own experience as a D block holder previously that the club suggested re locating years ago and I and a number of others secured tickets in the West when they appeared as it was clear success (or even Cup games on occasions) would create an impossible situation that had no satisfactory outcome. To be fair success looked a long way off at the time, however, here we are with a problem that is now affecting a few more than just D block. 600 in the Upper west is a large number too and with the 750 D block they will have to be squashed in amongst the South Stand holders changing their situation too (tighter) and for some having a' great view and match day experience' will now be restricted view, up in the gods and loss of previous match day friends/etc.
The club have, it appears, simply been practical, from a supporter view it appears callous and uncaring as told to me by a D block holder, more notification and awareness of the issue could have softened the blow, result the same but fans would have had time to digest and it's called 'customer service and valuing people on the way up' is how it was explained to me by a current D block holder.
It's a no win situation for club and supporter so this is the only real practical compromise but a huge change for many ST holders of 10,20, 30 years plus who have been steadfast supporters no matter what who will all feel they have lost a large part of 'their match day' with the moves. [Post edited 11 Jun 2024 10:47]
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It would be a logistical nightmare I completely accept. It is entirely sensible to inconvenience as few people as possible. I was just pushing back on the statement that existing ST holders could not be moved, when quite clearly they can.
Personally I would have treated this like the Club deal with away tickets and given the longest serving ST holders (which wouldn’t be me before anyone jumps down my throat) first dibs, and then have further windows…and I would have given more than 12 hours notice! | |
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| More ticketing move balls ups on 15:23 - Jun 11 with 2944 views | DinDjarin |
| More ticketing move balls ups on 22:26 - Jun 10 by lizzibee |
Whilst I have synopathy to this, why should those with perceived very good seats be put ahead of others? that statement is somewhat elitist saying if you can afford more expensive seats you have more rights. |
Because some of those may have been sitting in those seats for 10+ years and supported the club when we were shiiite.
Now they get to have worse seats than any johnny come lately. |  | | |
| More ticketing move balls ups on 15:35 - Jun 11 with 2863 views | hype313 |
| More ticketing move balls ups on 10:35 - Jun 11 by sirporter |
A valid question and no doubt one the long standing ST holders who are being evicted are asking, however, I can only imagine huge complexities in identifying recent holders, lengthy discussions/abuse at moving recent ST holders whilst simultaneously attempting to slot the longer ST holders into a new location that they may or may not like. I would imagine the season would be underway before everyone would be re located.
The D block move, if the club was promoted was aired a few seasons ago and although hugely disappointing for the very long standing holders who have a great seat/bar etc. it was clear that the same view in the West stand was likely to be unavailable as 'a block' as they too are all long standing ST holders. I know from my own experience as a D block holder previously that the club suggested re locating years ago and I and a number of others secured tickets in the West when they appeared as it was clear success (or even Cup games on occasions) would create an impossible situation that had no satisfactory outcome. To be fair success looked a long way off at the time, however, here we are with a problem that is now affecting a few more than just D block. 600 in the Upper west is a large number too and with the 750 D block they will have to be squashed in amongst the South Stand holders changing their situation too (tighter) and for some having a' great view and match day experience' will now be restricted view, up in the gods and loss of previous match day friends/etc.
The club have, it appears, simply been practical, from a supporter view it appears callous and uncaring as told to me by a D block holder, more notification and awareness of the issue could have softened the blow, result the same but fans would have had time to digest and it's called 'customer service and valuing people on the way up' is how it was explained to me by a current D block holder.
It's a no win situation for club and supporter so this is the only real practical compromise but a huge change for many ST holders of 10,20, 30 years plus who have been steadfast supporters no matter what who will all feel they have lost a large part of 'their match day' with the moves. [Post edited 11 Jun 2024 10:47]
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Not really a compromise when all I've done is been shunted 30 rows back in the corner. |  |
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| That's quite an eeyore take on 15:43 - Jun 11 with 2841 views | J2BLUE |
| That's quite an eeyore take on 11:58 - Jun 11 by Dyland |
I took it to mean the ticket office may struggle with hundreds of (possibly angry or upset) people calling all at once, when they are working to solve the problem in the best way possible. Which is still not gonna be great for many, but there is no magic bullet here. |
This.
Anyone who has worked in customer service will know that unless there is a blunt warning like this the public will phone and say I know you can't say, but am I moving?
Ashton was protecting the ticket office staff which was absolutely the right thing to do. |  |
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| More ticketing move balls ups on 15:54 - Jun 11 with 2810 views | PhilTWTD |
| More ticketing move balls ups on 10:01 - Jun 11 by itfcjoe |
Easy to say but feels like it would have been best giving the away fans the block nearest to them in the Sir Alf Ramsey upper tier. The people who would have needed to be relocated for that would have much more 'similar' seats as the upper corners in the other block, plus the top tier of North upper would have better availability and seats
Plus those moved from the good side on seats in the West Stand could move to the East Stand (maybe even extend D Block to cater for that) |
Away fans moving to the Sir Alf was something which was discussed, Mark Ashton had mentioned that as a possibility on a couple of occasions and was his preferred scenario, as I understood it.
This post has been edited by an administrator |  | | |
| That's quite an eeyore take on 15:59 - Jun 11 with 2754 views | Reuser_is_God |
| That's quite an eeyore take on 15:43 - Jun 11 by J2BLUE |
This.
Anyone who has worked in customer service will know that unless there is a blunt warning like this the public will phone and say I know you can't say, but am I moving?
Ashton was protecting the ticket office staff which was absolutely the right thing to do. |
Plus our fan base is notoriously whiny when it comes to tickets & ST’s in particular.
I have a bit of sympathy for those that have to move but at the end of the day rules & regulations of the PL have forced the clubs hand, they’ve not wanted to do this. |  |
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| More ticketing move balls ups on 16:00 - Jun 11 with 2745 views | Vegtablue |
| More ticketing move balls ups on 09:49 - Jun 11 by Churchman |
What if circumstances have prevented those people who’ve had a ST for two straight years because of not being able to go for a couple of seasons but had a ST decades before that? What if they were there standing every week in the days of black and white? Define entitled beyond one’s own personal wants and you are in a world of trouble. Where do you draw the line?
It all sounds a bit privilege/elitist to me. All a bit ‘I’ve had my cushion and milky drink for 40 years and that entitles me to push out everyone else because I’m special’. All a bit ‘I pay £900 which means if some pleb who pays £360 is shoved behind a pillar or into the road, so be it - I come first’.
No you don’t. People have a season ticket. A ticket for a seat. They should be left alone. If circumstances mean your seat has to go, you will be accommodated in a spare seat somewhere else in the stadium. Simple and as fair as it gets in an impossible situation.
On a practical level, people are moaning about lack of contact etc, suggesting the club drafts in additional bodies you name it, and this suggestion of pushing out others out for the privileged just doubles or triples the workload. Their in lies madness to me.
If I wind up next season with say a father and son either side, I will swap with one of them. If the club asked me to do that up front, no problem. If I was asked to move to another block because a load of relocated fogeys who sat in the same group for 40 years wanted my space, I’d say no. Not a chance. |
They didn't treat those to be affected equally, as it happens. D Block received what was left of the attractive areas of the ground and now the West group are offered the margins. | | | |
| More ticketing move balls ups on 16:01 - Jun 11 with 2735 views | LegendofthePhoenix |
All the people saying we don't need a bigger stadium seem very quiet. |  |
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| More ticketing move balls ups on 16:16 - Jun 11 with 2662 views | RushmereBlue |
| More ticketing move balls ups on 18:25 - Jun 10 by Pinewoodblue |
The necessary moves were clearly predictable the moment promotion was gained.
While it is OK to sympathise with those directly affected there really isn't anything to moan about. |
I don't think that's a fair statement "nothing to moan about"
Today i have gone from a great seat to a s@*t seat in upper north. And unless we get relegated and the bubble burst and fans drop off again (which I don't want) or they re build Cobbold stand there is no chance of me ,my son, my mate and his son ever getting a decent seat back......
Whilst it is inevitable that this was going to happen, and as Ashton says with great glee "we had meeting back in February about what teh Premier league requires should we go up" They could have made me aware as I renewed my season ticket that its likely im going to have to move.
Or
Made yesterday email a little more respectful with aa few more sentiments about this is hard for us (the club) but we appreciate its harder for you (i had one old boy behind me in the que, Row A block O 39 years - had no idea where he would end up and was going to miss the people who have sat around him for years) .
They could have sweetened it with
We will give you 20% off your renewal
We will let you know if seats become available in your preferred locations
If and when the Cobbold stand is re built we will give you priority to move there
But no, nothing, And now its done Im just lost in the system as a seat and a name
For a club that has done so much right to win over the fans after Evans years this is a major faux pas.... | | | |
| More ticketing move balls ups on 16:40 - Jun 11 with 2579 views | Buhrer |
| More ticketing move balls ups on 12:01 - Jun 11 by southnorfolkblue |
It would be a logistical nightmare I completely accept. It is entirely sensible to inconvenience as few people as possible. I was just pushing back on the statement that existing ST holders could not be moved, when quite clearly they can.
Personally I would have treated this like the Club deal with away tickets and given the longest serving ST holders (which wouldn’t be me before anyone jumps down my throat) first dibs, and then have further windows…and I would have given more than 12 hours notice! |
It would mean hundreds of us walking past the fans that had taken our previous seats, as we headed for our new split up rv seating. Every game. More than just a logistical nightmare I'd predict. [Post edited 11 Jun 2024 16:40]
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| More ticketing move balls ups on 16:44 - Jun 11 with 2555 views | lizzibee |
| More ticketing move balls ups on 15:23 - Jun 11 by DinDjarin |
Because some of those may have been sitting in those seats for 10+ years and supported the club when we were shiiite.
Now they get to have worse seats than any johnny come lately. |
Doesnt mean they have more right than anyone else who has a season ticket | | | |
| That's quite an eeyore take on 16:49 - Jun 11 with 2522 views | hype313 |
| That's quite an eeyore take on 15:59 - Jun 11 by Reuser_is_God |
Plus our fan base is notoriously whiny when it comes to tickets & ST’s in particular.
I have a bit of sympathy for those that have to move but at the end of the day rules & regulations of the PL have forced the clubs hand, they’ve not wanted to do this. |
It's easy to say these things when you're not affected. | |
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