| IFollow cost deducted in FULL? 14:41 - Apr 28 with 11153 views | kizaitfc |
Very shocked that they have deducted the full £10 cost of iFollow on the ST refunds.
Fans who have kept ST should have been better rewarded in my opinion
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| IFollow cost deducted in FULL? on 15:24 - Apr 28 with 2405 views | Ely_Blue |
| IFollow cost deducted in FULL? on 15:05 - Apr 28 by UB9Blue |
I did want to watch them but live and not on some pony tv service.
If I had known thet would rip us off I would have cancelled and two friends I go with would have done the same |
What did you expect? A fully funded season ticket for next season with no reduction for the only service the club were able to offer you for this last season?
You are deluded if you thought you would get that…… stop moaning |  |
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| IFollow cost deducted in FULL? on 15:27 - Apr 28 with 2396 views | JakeITFC |
| IFollow cost deducted in FULL? on 15:15 - Apr 28 by Swailsey |
I get that, but they knew that in all likelihood that service wouldn't be delivered didn't they?
Otherwise why did they renew? |
I've bought flights, festival tickets, booked restaurants etc. during the pandemic in the hope that things would clear up and they haven't - I don't think that it is something borne out of naivety to have committed to something a year ago hoping for at least some football this season.
If people had tickets for Glastonbury this year and they only gave punters £100 back because some performances would be on BBC iPlayer, I think there would be uproar. |  | | |
| IFollow cost deducted in FULL? on 15:27 - Apr 28 with 2405 views | Illinoisblue |
Just saw a woman on twitter saying they have 3 STs in their household but have never watched one game on iFollow. Weird, right? Massive fans with season tickets but you wouldn’t watch your team online during lockdown? I don’t get it |  |
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| IFollow cost deducted in FULL? on 15:28 - Apr 28 with 2388 views | N2_Blue |
We're not a charity!
The package looks very fair to me, anyone picking holes with this needs to get some perspective.
Some really good offerings in place and they've honoured all credit and vouchers etc. I don't think people can moan about the Ifollow thing, you've watched Town all season which is what your ST effectively does.
Why people bought STs when COVID was such a factor i'm not sure...one assumed to support the club and could afford to do....and then really shouldn't be moaning at the Ifollow £10 thing. |  |
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| IFollow cost deducted in FULL? on 15:31 - Apr 28 with 2360 views | hype313 |
| IFollow cost deducted in FULL? on 15:27 - Apr 28 by JakeITFC |
I've bought flights, festival tickets, booked restaurants etc. during the pandemic in the hope that things would clear up and they haven't - I don't think that it is something borne out of naivety to have committed to something a year ago hoping for at least some football this season.
If people had tickets for Glastonbury this year and they only gave punters £100 back because some performances would be on BBC iPlayer, I think there would be uproar. |
Not quite the same is it, The Eavis's told people beforehand that their would be no Glasto this year, and people who bought tickets for last year can use them at the next event.
Not really comparing apples with apples there. |  |
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| IFollow cost deducted in FULL? on 15:31 - Apr 28 with 2359 views | SouperJim |
| IFollow cost deducted in FULL? on 15:19 - Apr 28 by Swailsey |
Genuinely not picking a fight here, but what would that look like to you?
If they halved the £10, would non ST holders complain if they spent the same amount?
Would a free shirt (circa £40) be an alternative?
As I say, not being bullish or anything, but I'm not sure the club should take more of a loss, when we're also all expecting them to plough lots of money into the club next year.
I understand everyone's personal circumstances are different, but if that is the case, then perhaps they shouldn't have renewed, if £230 a year is going to be a deal breaker for them, given that they must have known there was a 60% (if not higher) chance that they wouldn't be allowed in. |
I can see both sides of it. The club don't have to do anything at all, we chose to buy a season ticket without knowing what product we would essentially recieve for our money. It's a question of what is "fair" to supporters in terms of rewarding them for their loyalty. I'm happy that my season ticket this season will be a fair bit cheaper, but I think counting it as £10 per ifollow game is less generous than it might have been.
I dunno, I'm not going to lose sleep over it or anything. It just doesn't wow me and I thought the new owners might want to do something really generous to create a buzz amongst the supporters I guess.
Those analysing it as "you got what you paid for" etc are being deliberately belligerent I feel. Football is heavily reliant on the relationship between the club and the supporters, it's not like other forms of entertainment. |  |
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| IFollow cost deducted in FULL? on 15:32 - Apr 28 with 2357 views | Ely_Blue |
| IFollow cost deducted in FULL? on 15:27 - Apr 28 by JakeITFC |
I've bought flights, festival tickets, booked restaurants etc. during the pandemic in the hope that things would clear up and they haven't - I don't think that it is something borne out of naivety to have committed to something a year ago hoping for at least some football this season.
If people had tickets for Glastonbury this year and they only gave punters £100 back because some performances would be on BBC iPlayer, I think there would be uproar. |
But if those bands played their full sets on a paid streaming service so the only difference was you not being in attendance but the product was to all intent exactly what you would have seen had you been in attendance then you would have expected to pay something for it? | |
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| IFollow cost deducted in FULL? on 15:35 - Apr 28 with 2330 views | longtimefan |
I’ve got no issues personally, it’s exactly what I was expecting. Bit of a b*gger for my son who lives with me, who has an U23 season ticket, and hasn’t used any of his iFollow tokens (we’ve always watched together using my account). | | | |
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| IFollow cost deducted in FULL? on 15:35 - Apr 28 with 2325 views | Swailsey |
| IFollow cost deducted in FULL? on 15:31 - Apr 28 by SouperJim |
I can see both sides of it. The club don't have to do anything at all, we chose to buy a season ticket without knowing what product we would essentially recieve for our money. It's a question of what is "fair" to supporters in terms of rewarding them for their loyalty. I'm happy that my season ticket this season will be a fair bit cheaper, but I think counting it as £10 per ifollow game is less generous than it might have been.
I dunno, I'm not going to lose sleep over it or anything. It just doesn't wow me and I thought the new owners might want to do something really generous to create a buzz amongst the supporters I guess.
Those analysing it as "you got what you paid for" etc are being deliberately belligerent I feel. Football is heavily reliant on the relationship between the club and the supporters, it's not like other forms of entertainment. |
The last point is very true. I'm hopeful that the other positive noises coming out will offset any disappointment. |  |
| Who said: "Colin Healy made Cesc Fabregas look like Colin Healy"? | We miss you TLA |
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| IFollow cost deducted in FULL? on 15:35 - Apr 28 with 2324 views | tractorboy1978 |
| IFollow cost deducted in FULL? on 15:31 - Apr 28 by SouperJim |
I can see both sides of it. The club don't have to do anything at all, we chose to buy a season ticket without knowing what product we would essentially recieve for our money. It's a question of what is "fair" to supporters in terms of rewarding them for their loyalty. I'm happy that my season ticket this season will be a fair bit cheaper, but I think counting it as £10 per ifollow game is less generous than it might have been.
I dunno, I'm not going to lose sleep over it or anything. It just doesn't wow me and I thought the new owners might want to do something really generous to create a buzz amongst the supporters I guess.
Those analysing it as "you got what you paid for" etc are being deliberately belligerent I feel. Football is heavily reliant on the relationship between the club and the supporters, it's not like other forms of entertainment. |
I imagine anyone who takes umbrage and doesn't renew will feel suitably daft if we romp the division next year and they've missed it for the sake of £200. | | | |
| IFollow cost deducted in FULL? on 15:36 - Apr 28 with 2309 views | The_Realist_09 |
| IFollow cost deducted in FULL? on 15:05 - Apr 28 by UB9Blue |
I did want to watch them but live and not on some pony tv service.
If I had known thet would rip us off I would have cancelled and two friends I go with would have done the same |
Unfortunately your decision making there is not rational therefore making it impossible to cater for unless done so on a case by case basis which obviously won't happen.
I don't think anyone would predict that a season ticket holder would not watch one game on ifollow for a whole season. | | | |
| IFollow cost deducted in FULL? on 15:38 - Apr 28 with 2304 views | SouperJim |
| IFollow cost deducted in FULL? on 15:32 - Apr 28 by Ely_Blue |
But if those bands played their full sets on a paid streaming service so the only difference was you not being in attendance but the product was to all intent exactly what you would have seen had you been in attendance then you would have expected to pay something for it? |
The product is not to all intent exactly what you would have experienced. Regardless, I think you should be given the option, we weren't. Or at least know how much we were paying for it, we didn't. | |
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| IFollow cost deducted in FULL? on 15:39 - Apr 28 with 2299 views | JakeITFC |
| IFollow cost deducted in FULL? on 15:32 - Apr 28 by Ely_Blue |
But if those bands played their full sets on a paid streaming service so the only difference was you not being in attendance but the product was to all intent exactly what you would have seen had you been in attendance then you would have expected to pay something for it? |
I think there are two separate things there:
1) that the replacement of a live in person event is adequately replaced by a TV viewing. I think the answer is no, but that's obviously personal preference.
2) that the club/festival etc. are being very generous in giving people a refund for services not delivered.
To me, point 2 above is the absolute minimum to be expected from this transaction (i.e. you've paid for a service and been delivered something of lower value, you are entitled to a refund) and so there is no generosity there. Point 1 is the contentious point - like I said, I don't particularly care because I used iFollow and £10 a month is neither here nor there for me, but I can completely sympathise with people who think they have been shortchanged here. | | | |
| The only issue I have is that.... on 15:41 - Apr 28 with 2288 views | Bloots |
...we have two adult season tickets and no kids ones.
So we get two ifollow codes and obviously only use one of them.
They have attempted to cover this by giving freebies to kids, but that doesn't effect those of us without a kids ST.
But I take solace in the fact that our overspending was used in part as a compensation payment to #lambertout
I can live with that. |  |
| "He's been a really positive influence on my life, I think he's a great man" - TWTD User (May 2025) |
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| IFollow cost deducted in FULL? on 15:41 - Apr 28 with 2281 views | The_Flashing_Smile |
| IFollow cost deducted in FULL? on 15:14 - Apr 28 by JakeITFC |
I don't have any gripe with it (because I think I've probably watched 90% of games home and away on iFollow and just see the season ticket DD as a sunk cost so anything back is a bonus) but I think this refund is at the minimum end of fair from a consumer perspective rather than being generous.
I know we like to see the club as almost a charitable organisation, but people have in effect paid hundreds of pounds for a service that hasn't been delivered. If people are upset I think they have a case in all honesty. |
The pandemic wasn't the club's fault though was it?
I carried on with my ST to help the club out and didn't really expect any compensation. It's unprecedented times so I saw it as we all have to make sacrifices, I'll just watch on iFollow. It's not ideal but not the end of the world. |  |
| Trust the process. Trust Phil. |
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| The only issue I have is that.... on 15:43 - Apr 28 with 2257 views | Bluefish |
| The only issue I have is that.... on 15:41 - Apr 28 by Bloots |
...we have two adult season tickets and no kids ones.
So we get two ifollow codes and obviously only use one of them.
They have attempted to cover this by giving freebies to kids, but that doesn't effect those of us without a kids ST.
But I take solace in the fact that our overspending was used in part as a compensation payment to #lambertout
I can live with that. |
People without kids must be loaded anyway |  |
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| Yep, similar situation to me.... on 15:43 - Apr 28 with 2268 views | Bloots |
| IFollow cost deducted in FULL? on 15:35 - Apr 28 by longtimefan |
I’ve got no issues personally, it’s exactly what I was expecting. Bit of a b*gger for my son who lives with me, who has an U23 season ticket, and hasn’t used any of his iFollow tokens (we’ve always watched together using my account). |
....but apart from just giving away freebies to everyone, there's always going to be a hard luck story.
(particularly the kids who have just hit 19) | |
| "He's been a really positive influence on my life, I think he's a great man" - TWTD User (May 2025) |
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| Totally, but.... on 15:44 - Apr 28 with 2256 views | Bloots |
| The only issue I have is that.... on 15:43 - Apr 28 by Bluefish |
People without kids must be loaded anyway |
....we do have a dog. | |
| "He's been a really positive influence on my life, I think he's a great man" - TWTD User (May 2025) |
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| The only issue I have is that.... on 15:45 - Apr 28 with 2251 views | Ely_Blue |
| The only issue I have is that.... on 15:41 - Apr 28 by Bloots |
...we have two adult season tickets and no kids ones.
So we get two ifollow codes and obviously only use one of them.
They have attempted to cover this by giving freebies to kids, but that doesn't effect those of us without a kids ST.
But I take solace in the fact that our overspending was used in part as a compensation payment to #lambertout
I can live with that. |
I guess the kids ones are free because a refund of the iFollow codes would have been equivalent to giving them more than the cost of the season ticket in compensation give an under 19 ticket is only £100 give or take a couple of quid | |
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| Yep, similar situation to me.... on 15:46 - Apr 28 with 2252 views | itfcjoe |
| Yep, similar situation to me.... on 15:43 - Apr 28 by Bloots |
....but apart from just giving away freebies to everyone, there's always going to be a hard luck story.
(particularly the kids who have just hit 19) |
Anyone who had an U19 ST last season gets it free, even if they’ve moved up a category |  |
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| IFollow cost deducted in FULL? on 15:46 - Apr 28 with 2245 views | JakeITFC |
| IFollow cost deducted in FULL? on 15:41 - Apr 28 by The_Flashing_Smile |
The pandemic wasn't the club's fault though was it?
I carried on with my ST to help the club out and didn't really expect any compensation. It's unprecedented times so I saw it as we all have to make sacrifices, I'll just watch on iFollow. It's not ideal but not the end of the world. |
Not sure that is relevant.
Your second paragraph is just a personal position that you (and I) have taken though, based on a position that we love the club and don't treat it with the same scrutiny that we would most over businesses. | | | |
| That's a shame..... on 15:51 - Apr 28 with 2211 views | Bloots |
| Yep, similar situation to me.... on 15:46 - Apr 28 by itfcjoe |
Anyone who had an U19 ST last season gets it free, even if they’ve moved up a category |
...I was looking for a demographic to laugh at. | |
| "He's been a really positive influence on my life, I think he's a great man" - TWTD User (May 2025) |
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| IFollow cost deducted in FULL? on 15:51 - Apr 28 with 2211 views | SouperJim |
| IFollow cost deducted in FULL? on 15:41 - Apr 28 by The_Flashing_Smile |
The pandemic wasn't the club's fault though was it?
I carried on with my ST to help the club out and didn't really expect any compensation. It's unprecedented times so I saw it as we all have to make sacrifices, I'll just watch on iFollow. It's not ideal but not the end of the world. |
By the same token, it wasn't the supporters fault either.
The club chose to still sell season tickets. They didn't have to sell a product which they knew they would likely be unable to deliver.
I think deducting the value of the replacement service, is the minimum they should offer. To frame it as generous is wide of the mark for me. I'd like to have seen more. | |
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| IFollow cost deducted in FULL? on 15:53 - Apr 28 with 2200 views | tractorboy7777 |
I think more people might have been happy if they had given the offering as say £200. That way those season ticket holders who committed to the season paid less than those who chose to watch ifollow each week. That’s the idea of a season ticket.
The club would know who has and who hasn’t used the codes so should at least have given something more for those codes not used, even if it’s a club voucher rather than money back. | |
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| The only issue I have is that.... on 15:55 - Apr 28 with 2195 views | Bluebell |
| The only issue I have is that.... on 15:41 - Apr 28 by Bloots |
...we have two adult season tickets and no kids ones.
So we get two ifollow codes and obviously only use one of them.
They have attempted to cover this by giving freebies to kids, but that doesn't effect those of us without a kids ST.
But I take solace in the fact that our overspending was used in part as a compensation payment to #lambertout
I can live with that. |
This is the same with us.......
but our son has been using my code to watch as he doesn’t have a season ticket so I have no complaints. |  | | |
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